Customer did not leave a comment.
DALE B
Customer Reviews for Water & Wine Bathurst
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service that met our needs. The truck was clean and well-maintained. I told the person that I called that the distance from my home to the new location was about 5 to 6 kms. She explained that a 15 or 20 would be adequate. I settled on the 15 which proved to be very adequate. The truck was loaded that evening and returned by noon the next day, without any problems. I was fully satisfied with the move and the service at the shop. Thank You!
MICHAEL GNo comments at this time as everything went smoothly
RENE JGreat service in Bathurst at the Bridge Street location.
ELLEN CEverything is beyond perfect with this location
Pitam GMy equipment was not in uhaul for pick up and uhaul made me drive extra kms to drop it off at a location further away not at the one closer and charged me for extra kms not giving any discount. In Neguac filled with gas and ot clicked in truck and showed at full line but was charged additional for that as well.
Ryan MOnly droped the truck at the location. Could not comment
DOMINIC CTess provides excellent customer service!
Gaetane REverything was done fast and efficient. Tess is a very nice lady . Very informative and makes sure you have everything you need before you leave. I will definitely be using this location again and passing on the great service. Thank You
darlene gChange the Dealer!
RYMMA MOur pickup location had 2 business..it shouldn't take 2 hours to do paperwork an get Keys...other people calling for a non related Uhaul pickup.
Randy PJ'ai été très mal conseillé. Avec les bonnes mesures de mon item, elle a dit que ça rentrait dans un 6X12. Donc j'ai loué ça. Et elle m'a dit que mon véhicule était capable de supporter ce poids. Après avoir mis mes choses dedans, c'était évident que mon véhicule n'y arriverait pas. Très très très mauvais service/conseil. Jamais plus j'utiliserai et conseillerais U-Haul.
MELISSA DImprove mobile pickup service! Very upset at the long wait and that it wasnt working!!!
SEBASTIEN EThe application online wasn't working on any of our phones, the location was close and the number that they give us wasn't working ether, we had to ask a nabor for the phone number of the owner of the business so she can come and give us the keys, we lose 3.5 hours of our time, we were 6 waiting for the keys of the truck. And after the moving the truck leak oil on my house asphalt.
Carole BVery friendly and nice spot! Très accommodant. Service courtois. Au-delà de mes attentes!
STEEVE FVery helpful.
JOHN SYou have the best employee . She is wonderfull and she knows very well her job.
LOUISE TChange the dealer!
RYMMA MU-Haul website needs to ensure that the rules of filling up the tank before drop off are on the main page after doing mobile pickup.
Angelica GHave location opened earlier on weekends since most people that are movings has limited time to do so.
Stephane NExcellent service and truck were in very good shape
Black AMême si les lieux de location étaient satisfaisant la distance pour se rendre était quand même assez grande et malheureusement on a pas pu trouver de location d’un auto transport a une distance raisonnable
Daniel LTess is an Amazing person who truly treats her customers like friends and family. I feel a sense of appreciation and respect whenever renting out a vehicle. She does her very best to ensure you are happy in every aspect of the rental and well informed before leaving the facility. Epitome of above and beyond.
DONALD GNo human contact. No problem. Before asking comments on how you did, just remember that... I picked up the truck, I moved my own things, I used my credit, I returned the truck, and YOU had nothing to do with it. Thank you.
Adm OJ'avais un problème avec le camion quand j'ai été entrain de station pour vous livré le camion mais les pneux c coincé sur le neige et personne m'a aider ce qu'il fait avec l accélération pour sortir de neige les pneux c glisse j'ai appelé l assurance ils m'a dit que tu doit payer 400dolar...et aujourd'hui j'ai trouvé une autre facture de gasoil 131dolar c trop
issam mVery simple drop off procedure.
Derek Rkeep up the good work
danny gCustomer service here was great! Very friendly and explained things to us. We were charged an additional $38 here for fuel even though it went back with more than we even got in it.
Maryann Lno comment to improve. the service and very friendly staff made it a pleasure and worth while experience.
Morris GThe tongues of you trailers have no built in jacks so it is impossible to remove the trailer from the vehicle once it is loaded. This is very inconvenient for long hauls where you may need to disconnect your vehicle for parking, shopping, dining out ....
richard DEverything was satisfactory
Holly VVery best
Moris BEverything went smoothly no problems with equipment and staff was very friendly
Kevin BExcellent service!! Thank you!!
Tracy GThe lady where I returned the truck was really nice and helpful. Thanks to the wine and water company where I returned the truck.
anne mI was pleased to see a well maintained and plowed yard with enough space to easily back and park vehicle upon return.
ANTHONY BThe location was closed when I dropped off the truck. I had to use self serve equipment drop off online.
Francois Dall good
marc fThe unit i reserved 2 weeks prior was not available that morning. The lady called me to inform me of that 20 min after my pick up time as i was pulling into her yard. I called the day before to check and she said she would call me if thete was any problems and she didnt so i was due to pick it up at 10, i was running a little late, and she called at 10:20. I reserved a 26-7 foot and she found me a 15 at another location. So i had to drive to another location for the pick up. Overall i lost an hour of my time which i had to pay two movers to do nothing. I was very annoyed.
Danica Dnothing. everything was as expected. thank you
Michel BVery good cx service
clifford rCheck engine light was on
stephane pExcellent service the lady is very nice to deal with. She has a great care for her customers
edware wThe location should offer the possibility to buy big locks for the UHaul truck
Victor mthanks to Water & wine women, super nice service, A+
Paul LExceptional Customer Service
Mark PContinue doing what you do :)
jeanmichel R