the truck was dirty, inside and out .Arthur H.
Customer Reviews for Waterglen Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN F.
Amazing customer service!! Wonderful staff.Kerry M.
Hard to find Too far from my home. 2 employees very good. Only one fourth of gas tank full. Low on transmission fluid.KAY S.
Great Uhaul representative! Knowledgeable and patient.Jane E.
Get rid of the GMC. The transmission is slipping and it has no power. The engine light was on the whole trip. You live in Colorado. You don't have any four-wheel drives. I was praying that the engine would not blow up on me. But, however, The service was awesome. So for service alone 4 StarsRicky C.
One of the staff was not wearing a mask when they came to help me with checking out. This made me very unhappy and I hope that the company requires their employees to wear masks in the futureLauren R.
Customer did not leave a comment.CORAL F.
Customer did not leave a comment.Brenda K.
Some say your lock box routine is difficult.Russell A.
The cab of the truck and box were not clean. The cab had food wrappers and potato chips in the cup holders and floor. The box had leaves and dirt which I had to clean. My equipment was not ready at pick up and did not get all my pads.William H.
Customer did not leave a comment.Debbie E.
Kevin was a pleasure to work with and made everything super easy!Evelyn P.
Dropped off after hours. Had to call to ask about key drop box but got a quick and friendly answer. Seems like one of the better uhaul locations. Parking is VERY limited though.Raemond F.
Customer did not leave a comment.Lawrence S.
There was a lot of unmarked scuffs and minor damages on the truck prior to rental, thankfully the employees at the location acknowledged this and did not attempt to charge me for the previous damage. The U haul employee that called to confirm the reservation tried to rent a truck to me across town when the location I requested had 3 of the trucks I was interested in that were available. Sounds like a scam to charge extra mileage fees. Thankfully I live extremely close to the location I chose and knew about the trucks and was able to argue for it. In the end, everything worked out perfectly but was a pain and very time consuming to arrange a 2 hour rental for 22 miles.Cory B.
Extremely helpful, courteous and friendly. Highly recommend!!David D.
very poor service. You automatically down sized me to a 15' truck without even informing me. Also no one called by 6pm the previous day to confirm pick up directions. Your customer service is horrible, I spent 3 hours on the phone trying to figure out the mess you put me in. I bought a one way flight specifically to move my belongings.Zach G.
Staff person adriana very friendly and helpful.Albert M.
We could not use the Truck Share 24/7 and the poor guy at the storage place took pity on us and helped. Kevin Alvarez is a great guy and Uhaul is lucky he was there or we would have had a huge issue. I hate this company but I have no choice but to use your service because you don't charge underage fees. Get it together.Natalia S.
The mobile "express check in and out" application is NOT user friendly and does save time. It would have been easier to go to an actual person. The worst experience EVER!Daniella R.
Kevin was great! Thanks.Tamera S.
Customer did not leave a comment.Mike P.
Very good and professional.John M.
The location was not t the one requested and took 1/2 hour left longer to get to . Service was good, vehicle was clean.Peter S.
The location was not the problem. The employees were very helpful despite the horrible service from u-haul. I chose 24/7 pickup and was supposed to get my truck at 7:00am. Upon pickup and login to u-haul.com I was told I couldn't pick it up until 9:30. I went back at 9:30 and was told I didn't even have a truck available at that time. There was no communication of any of this to me beforehand. You shouldn't offer 24/7 pickup if the location isn't aware of this policy. And if things change along the way you need to let the customer know ASAP. I was promised a credit to my account and never received any. I accrued late fees in association with my move because I didn't get a truck until 10:00, 3 hours after I scheduled my pickup. The whole experience was disappointing. If there had been proper communication along the way we could have avoided late fees, stress and time.Michael M.
I had pre-ordered an appliance dolly and it was not in the van when I picked it up, nor was the office open to grab it.David D.
Customer did not leave a comment.Ian M.
Superb customer support. Kevin got me in and out very quickly. I always choose to use this uhaul location given the option.Heidi D.
Awesome and convenient! Cargo van drove like a dream and had room to spare for my stuff!Mary H.
Customer did not leave a comment.Kenneth C.
I ordered a dolly and it was not in the truck when I picked it upBilly B.
Customer did not leave a comment.Jeremy S.
The location was fine but the truck was not. The door on the drivers side had some sort of bend or gap and let the wind through all the way in the highway. Felt like the door couldn't fully close. It was really loud and annoying and took away any thoughts of renting a Uhaul again if that is what to expect. Wish I would have just made two trips with my truck instead and saved another $100.William S.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Paul J.
nothing! Really easy process, lady that checked me in was super friendly and helpful.Haley F.
Customer did not leave a comment.Jason S.
I dropped the keys after hoursJoanne M.
Customer did not leave a comment.SUSAN F.
Customer did not leave a comment.Rhonda B.
Customer did not leave a comment.Daniel W.
The person running the place was extremely helpful and friendly. I don't see any way to improve on her serviceJanet J.
Truck had some issues from the start and wasn't the cleanest. However, I was in a rush to secure this size truck and understood it may have just recently arrived from an incoming trip. Very friendly and helpful staff though! Thank you!Jeff D.
I initially tried to make a reservation for a cargo van but the website said the closest thing available was a 10' truck, which reserved by submitting my debit card info and was subsequently charged $62.16 (this already seemed a little steep considering the advertised rate was $19.99 plus $0.59/mile). Upon checking in online, it seemed that the reservation pickup location had changed from South College to 1202 Waterglen Dr. When I arrived I was surprised to be given a key for a cargo van, not the moving truck which the website said it was reserving for me. I drove about $50 miles so I understand there would be additional charges/changes made to my bill, but this morning I was charged with an additional $7.75 for a dolly rental as well as $58.20. The first $62 charge came from the South College location and the second two came from Waterglen Drive so I feel as though I've been double charged. While tryingto call your 800 number to get this resolved I was left on hold for over 20 minutes with a repeat message saying that I could get a resolution to my problem by reviewing my customer experience. Please help!Sean B.
You could make the telephone contact with uhaul as helpful as this service at this pick up location.Sally M.
I thought having to pay for 2 full days when I went 3 hours over 24 hours was a bit ridiculous, but otherwise good experienceLinda H.
Customer did not leave a comment.Jonathan R.
Customer did not leave a comment.Brenda L.
Customer did not leave a comment.Tina D.
Customer did not leave a comment.Alyssa Y.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Amy L.
The lady who gave me the truck was very nice and had all of the paper work ready. But, she didn't go over all the dings and scrapes, like the other U Haul rental places have done in the past. There were scrapes to the decals on both sides of the truck as well as damage to the cover of the instrument panel.phyllis T.
Truck was dirty! Had to sweep before loading .JOE B.
Customer did not leave a comment.Clarissa A.
Nothing to improve upon. The next customer will be very fortunate to get the level of service that I did. Excellent service is difficult to get anywhere these days so I am very appreciative of it when it happens. Thank you.SALLY M.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Wesley H.
More professional staff and better maintained vehicles also better estimates...kaylynn B.
Customer did not leave a comment.Kevin A.
Returning telephone calls is important. Having the vehicle readily accessible for pickup is important. Keeping thoroughfares unimpeded is important. Perhaps the availability of a second cargo van at this location is warranted.Sally M.
Customer did not leave a comment.Sally M.
Very easy drop off and they exceptionally nice and friendly.Timothy D.
The service at the pickup location was perfect but your website kept changing my reservation against my wishes and I got a phone call from another location asking me why I hadn't picked up the vehicle yet. Also a ridiculous number of emails from U-Haul including one that told me I had to let you know when I dropped off the vehicle because the location was closed which I found out was entirely unnecessary.SALLY M.
Customer did not leave a comment.Tamye S.
Service at Waterglen Self Storage was good even though there was problems with getting the order through the computer. My complaint is that I had to drive from Laramie, WY to Ft. Collins, CO to pick up the truck. I had put the order in over a week ahead of time and the day before was told that I had to go the Ft. Collins to pick it up. This not only took 3hrs out of our day for travel and an hour to get the order through the computer, but I had to put extra miles and gas on my vehicle. You need to add this question: Would you recommend using U-HAUL to a friend. My answer to it would by NO! NOT A HAPPY CAMPER!!!!!Joe D.
Location manager was extremely nice and helpful!Susan H.
The person at Waterglen went above and beyond to get the terms I needed from the traffic center. The person at the traffic center was difficult about allowing 2000 miles for a trip from Fort Collins to Nashville via Albuquerque. I can't thank the Watergken person enough for helping me out. I was ready to switch to Penske - miles are not an issue with them.Susan K.
Great customer servicesue K.
Customer did not leave a comment.joan C.
This was the best UHaul experience I have ever had. The fine people at Waterglen are the best!Firth W.
Customer did not leave a comment.JOAN C.
Customer did not leave a comment.victoria B.
Mariann is AWESOME!!!!!!!! WE LOVE HER!!!John J.
Maryann is AWESOME!!!JOHN J.
Customer did not leave a comment.Elizabeth D.
Excellent customer service at this location.susan T.
Convenient location, they had some difficulty with the credit card machine.David A.
Customer did not leave a comment.vince B.
Marianne was wonderful and offered excellent customer servicerobert T.
Super accommodating, friendly, helpful and personable.Deborah C.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.joan C.
Customer did not leave a comment.BRAIN B.
Very smooth. Great location right off the highway.Josh H.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.