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Allyn M
Customer Reviews for Waterglen Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location was excellent. What was not excellent was the call from UHAUL on Tuesday morning. The caller was rude. Also, Uhaul's attempt to assign a drop off location without a phone call to me first was not appreciated.
Vaughn PThe clerk was outstanding! Maybe this is a thing of the past, but the cargo van had not been cleaned off. It was covered with snow. We cleaned off the snow and warmed up the van.
Scott VI reserved 4 dozen pads, only got 2. This caused damage to my furniture and appliances!
Duane PThe woman who helped me at the counter was very nice and helpful. I really appreciate that!
Theresa GVery friendly and professional service
Jamie CThe customer service was first class. She handled my order with a smile and explained all details very well. I would definitely come back any time.
Henrik SA bigger parking to hold more trucks but service was excellent.
Leslie LGood employees, very easy to work with.
Thomas KI thought the customer service was wonderful.
Tammey MI only wish they were closer- there's another UHaul nearby but they are always backed up. Service was very quick at the Waterglen self-storage site and I would use them more often if they were closer!
Steve HTruck was dirty, windshield was filthy and covered in bugs. The refrigerator cart I ordered was not there, so we had to take a regular one. The female employee was great! She was very helpful. Her being so good is the reason I would recommend it.
JONNIE JThe man working there was very helpful and professional. Great job!
DAWN GThe employees were very helpful and kind. Kevin made my return experience so easy, thanks!!!
DECEMBER LThe only thing I had trouble with was the return. I took pictures of the odometer and fuel level several times and attempted to upload. Thank goodness the gentleman was at the office to assist. If I had been any later and not able to walk into the office, I'm not sure what would have happened! The truck was awesome. The checkout via app worked well in the morning.
Kay SThe truck did not run well. Seems like it's transmission is about to go, so it was nerve wracking hoping that it would make it to destination. Had other mechanical issues - grinding noise when turning, No power when accelerating, dumping on gear changes, ran very rough.
Alyssa YAll went fine.,. The. truck was ready as scheduled. The agent was great and efficient.
Michael PStaff was kind and professional.
CAROL BI did my thing on the app, then went to put the key in the drop box, but it said payment drop off. I walked around the small building to look for a different box and the guy came out and took it from me so it was very convenient so thanks
Kathrine BA little confused about dropping off via the app. Just parked and left keys in drop off box. The bill reflects drop off time so I imagine the business has cameras installed to verify drop off time legitimacy. Very nice to deal with truly. 😁😁
JON Lthe truck was dirty, inside and out .
Arthur HAmazing customer service!! Wonderful staff.
Kerry MHard to find Too far from my home. 2 employees very good. Only one fourth of gas tank full. Low on transmission fluid.
KAY SGreat Uhaul representative! Knowledgeable and patient.
Jane EGet rid of the GMC. The transmission is slipping and it has no power. The engine light was on the whole trip. You live in Colorado. You don't have any four-wheel drives. I was praying that the engine would not blow up on me. But, however, The service was awesome. So for service alone 4 Stars
Ricky COne of the staff was not wearing a mask when they came to help me with checking out. This made me very unhappy and I hope that the company requires their employees to wear masks in the future
Lauren RSome say your lock box routine is difficult.
Russell AThe cab of the truck and box were not clean. The cab had food wrappers and potato chips in the cup holders and floor. The box had leaves and dirt which I had to clean. My equipment was not ready at pick up and did not get all my pads.
William HKevin was a pleasure to work with and made everything super easy!
Evelyn PDropped off after hours. Had to call to ask about key drop box but got a quick and friendly answer. Seems like one of the better uhaul locations. Parking is VERY limited though.
Raemond FThere was a lot of unmarked scuffs and minor damages on the truck prior to rental, thankfully the employees at the location acknowledged this and did not attempt to charge me for the previous damage. The U haul employee that called to confirm the reservation tried to rent a truck to me across town when the location I requested had 3 of the trucks I was interested in that were available. Sounds like a scam to charge extra mileage fees. Thankfully I live extremely close to the location I chose and knew about the trucks and was able to argue for it. In the end, everything worked out perfectly but was a pain and very time consuming to arrange a 2 hour rental for 22 miles.
Cory BExtremely helpful, courteous and friendly. Highly recommend!!
David Dvery poor service. You automatically down sized me to a 15' truck without even informing me. Also no one called by 6pm the previous day to confirm pick up directions. Your customer service is horrible, I spent 3 hours on the phone trying to figure out the mess you put me in. I bought a one way flight specifically to move my belongings.
Zach GStaff person adriana very friendly and helpful.
Albert MWe could not use the Truck Share 24/7 and the poor guy at the storage place took pity on us and helped. Kevin Alvarez is a great guy and Uhaul is lucky he was there or we would have had a huge issue. I hate this company but I have no choice but to use your service because you don’t charge underage fees. Get it together.
Natalia SThe mobile "express check in and out" application is NOT user friendly and does save time. It would have been easier to go to an actual person. The worst experience EVER!
Daniella RKevin was great! Thanks.
Tamera SVery good and professional.
John MThe location was not t the one requested and took 1/2 hour left longer to get to . Service was good, vehicle was clean.
Peter SThe location was not the problem. The employees were very helpful despite the horrible service from u-haul. I chose 24/7 pickup and was supposed to get my truck at 7:00am. Upon pickup and login to u-haul.com I was told I couldn’t pick it up until 9:30. I went back at 9:30 and was told I didn’t even have a truck available at that time. There was no communication of any of this to me beforehand. You shouldn’t offer 24/7 pickup if the location isn’t aware of this policy. And if things change along the way you need to let the customer know ASAP. I was promised a credit to my account and never received any. I accrued late fees in association with my move because I didn’t get a truck until 10:00, 3 hours after I scheduled my pickup. The whole experience was disappointing. If there had been proper communication along the way we could have avoided late fees, stress and time.
Michael MI had pre-ordered an appliance dolly and it was not in the van when I picked it up, nor was the office open to grab it.
David DSuperb customer support. Kevin got me in and out very quickly. I always choose to use this uhaul location given the option.
Heidi DAwesome and convenient! Cargo van drove like a dream and had room to spare for my stuff!
Mary HI ordered a dolly and it was not in the truck when I picked it up
Billy BThe location was fine but the truck was not. The door on the drivers side had some sort of bend or gap and let the wind through all the way in the highway. Felt like the door couldn’t fully close. It was really loud and annoying and took away any thoughts of renting a Uhaul again if that is what to expect. Wish I would have just made two trips with my truck instead and saved another $100.
William Snothing! Really easy process, lady that checked me in was super friendly and helpful.
Haley FI dropped the keys after hours
Joanne MThe person running the place was extremely helpful and friendly. I don't see any way to improve on her service
Janet JTruck had some issues from the start and wasn't the cleanest. However, I was in a rush to secure this size truck and understood it may have just recently arrived from an incoming trip. Very friendly and helpful staff though! Thank you!
Jeff DI initially tried to make a reservation for a cargo van but the website said the closest thing available was a 10' truck, which reserved by submitting my debit card info and was subsequently charged $62.16 (this already seemed a little steep considering the advertised rate was $19.99 plus $0.59/mile). Upon checking in online, it seemed that the reservation pickup location had changed from South College to 1202 Waterglen Dr. When I arrived I was surprised to be given a key for a cargo van, not the moving truck which the website said it was reserving for me. I drove about $50 miles so I understand there would be additional charges/changes made to my bill, but this morning I was charged with an additional $7.75 for a dolly rental as well as $58.20. The first $62 charge came from the South College location and the second two came from Waterglen Drive so I feel as though I've been double charged. While tryingto call your 800 number to get this resolved I was left on hold for over 20 minutes with a repeat message saying that I could get a resolution to my problem by reviewing my customer experience. Please help!
Sean BYou could make the telephone contact with uhaul as helpful as this service at this pick up location.
Sally MI thought having to pay for 2 full days when I went 3 hours over 24 hours was a bit ridiculous, but otherwise good experience
Linda HThe lady who gave me the truck was very nice and had all of the paper work ready. But, she didn’t go over all the dings and scrapes, like the other U Haul rental places have done in the past. There were scrapes to the decals on both sides of the truck as well as damage to the cover of the instrument panel.
phyllis tTruck was dirty! Had to sweep before loading .
JOE BNothing to improve upon. The next customer will be very fortunate to get the level of service that I did. Excellent service is difficult to get anywhere these days so I am very appreciative of it when it happens. Thank you.
SALLY MMore professional staff and better maintained vehicles also better estimates...
kaylynn bReturning telephone calls is important. Having the vehicle readily accessible for pickup is important. Keeping thoroughfares unimpeded is important. Perhaps the availability of a second cargo van at this location is warranted.
Sally MVery easy drop off and they exceptionally nice and friendly.
Timothy D