Customer Reviews for Watkins 45
(U-Haul Neighborhood Dealer)

1113 reviews

4754 Hwy 45 N   Columbus, MS 39705

(662) 329-3638

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(662) 329-3638

4754 Hwy 45 N
Columbus, MS 39705

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Eva L. 
Rating:
5.0

Great service and friendly.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

DARIUS D. 
Rating:
5.0

Have dealt with this location numerous times. I have never ever been disappointed. They go over and above to provide great service. Have never once wasted my time, nor my money, with Watkins 45.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY M. 
Rating:
5.0

Awesome to work with and very helpful on letting me extend my rental.

Crystal P. 
Rating:
3.0

Customer did not leave a comment.

DARREN J. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

The guys at the UHAUL rental location were fantastic! They made the entire process from start to finish so easy. I highly recommend this location to anyone in Columbus MS.

TERRI H. 
Rating:
4.0

Customer did not leave a comment.

Valentino P. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
2.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Perfect customer service at this location

SUMMER W. 
Rating:
3.0

This location is fine but the UHaul personal answering phones at the 1800 number needs some home training. I wish I had her name. She was extremely rude and not helpful at all. I received an email with the wrong pick up location and she threatened to "give my truck to the other 122 people waiting on a truck" if I didn't pick it up in the next few minutes. I was trying to find the location. The address she was giving me was to what we thought was a closed location. It did not have a working phone number or anything. Turns out the guy had been at the pick up location less than a week. He had no phone or internet but was super nice. Your rep on the other hand was AWFUL!! Please listen in to conversations you say you record and train these people with even a little people skills.

Toni F. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
3.0

Keep the reservation at the customer's desired location. Do not switch without consulting the customer.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

FRED L. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

savannah H. 
Rating:
5.0

The guys in the front office are so nice and kind make you feel welcome overall everything was great I'll go back just cause they really care and they are going to ask how did everything go I'll give 2 thumbs up

FRANCES E. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

No improvement needed. The guys at this location were incredibly helpful, fast, and efficient.

Bill S. 
Rating:
5.0

Easy transaction and everything was as it should be. I wish this experience with Watkins 45 was the norm for all UHaul facilities. There are only a very few dealers that I would consider using. For the most part it's typically a huge headache. This was a nice change.

GROVER P. 
Rating:
5.0

Bobby Watkins is a dependable guy and runs a good business. Highly recommended if you need a truck in the Columbus area!

WILLIAM F. 
Rating:
4.0

The manager was extremely helpful in helping me.

TONY L. 
Rating:
5.0

I did have an issue with the supervisor in the Jackson MS office. She was very rude and short on the phone, telling me I had to pick up the truck at a location several hours away, even though I had reserved it for local pick up in Columbus MS. She gave no help at all, so I simply went to Watkins 45 location and they had 2 of the trucks the size I needed. They do a great job.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn H. 
Rating:
5.0

This was a very helpful location. They were very friendly and worked with me to get the rental closed and disconnected. Would highly recommend them.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS Y. 
Rating:
5.0

Very friendly with smooth and easy drop off

Michael David E. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
4.0

Customer did not leave a comment.

JAKE K. 
Rating:
3.0

We were told they would only charge us for 1 day rental, but they charges us for 2. I called to ask about this and it went to voicemail 3 times within about an hour or two.

ROBERT M. 
Rating:
5.0

I've used many Uhaul locations and this is by far the best. Quick and professional. I will use them whenever possible

PAUL S. 
Rating:
5.0

Autotransport was improperly attached to vehicle. Web straps that connect tires to trailer, one came undone and the other was loose. Chains to axel of tow vehicle was the only connection that remained. Also, instead of finding source of low air pressure tire, they re-inflated. This led to a flat tire on the autotransport in downtown Nashville and a four-hour delay to be fixed. I would have been better off connected the trailer and tow vehicle myself.

Derek C. 
Rating:
5.0

Nothing. Customer service and equipment were excellent.

James T. 
Rating:
5.0

WATKINS WAS A TOP RATE EXPERIENCE. In and out in about 15 minutes. All aspects of the rental experience where explained thoroughly.

TODD B. 
Rating:
5.0

Watkins 45 is a shining example of what all of your locations should strive for. I've know them for years but, that isn't the reason I say this. I see them going above and beyond for customers every time I use their location. Last visit he was arranging storage in his personal building for a customer that was promised local storage that UHaul didn't even have in the area. You can't go wrong using these guys.

Gregory B. 
Rating:
5.0

These guys were great. The staffed informed me how poor the Chattanooga, Tennessee set my car up on the trailer.

Winston R. 
Rating:
5.0

Customer did not leave a comment.

DONNA N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
4.0

Great customer service each time I've used them. This time I didn't have some items that I reserved to rent. Overall good experience.

Kyna O. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

We requested quilts/blanket, there was none available.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

WADE S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

LONNIE C. 
Rating:
5.0

I don't know everything has always been fine with me at that location

WALLACE C. 
Rating:
5.0

Nice service and good condition of truck & trailer.

Jihoon J. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

bob D. 
Rating:
5.0

Awesome people..very friendly and helpful! 5 stars from me!!

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
1.0

Clean the trucks because the one I was issued, was absolutely filthy and smelled horrible

MARTRICE W. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very friendly staff. They had me ready to go in minutes! Thanks

Joseph E. 
Rating:
3.0

Customer did not leave a comment.

DERRICK B. 
Rating:
5.0

Very good experience! Great Staff. Professional service.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

HARVEY G. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

I think the next customer will be happy with the current service.

EFRAIN M. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Very fast and friendly service.

Jordan C. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

claudia B. 
Rating:
5.0

Very friendly

James S. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

I cannot think of a way to be any better than Booby and Ryan are now. They are the best.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

spiller F. 
Rating:
5.0

Great, friendly service. Will definitely rent from again!!!

Mark H. 
Rating:
5.0

Customer did not leave a comment.

CAROLS B. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
5.0

Owner was very friendly and accommodating

Gabrielle P. 
Rating:
5.0

Customer did not leave a comment.

Oshanda M. 
Rating:
5.0

A+++

Don B. 
Rating:
5.0

Customer did not leave a comment.

willie B. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Best customer service of any uhaul dealer we have been to. He goes above and beyond to help you out.

KATIE H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Q. 
Rating:
5.0

Absolutely nothing. The gentleman who owns/works at that location is by far the BEST!! He is so kind, helpful and caring. When I say the best, I mean it. Best customer service I've ever received in my life. uHaul really should take this gentleman and have him train the entire work force because he is what makes a company GREAT! Thank you for all you've done for me. Be well!!

joseph A. 
Rating:
5.0

Customer did not leave a comment.

Mufasa C. 
Rating:
5.0

Please break up question 2. A - did the equipment work properly? Yes - the trailer functions as designed B - did the lights and safety features work properly? Sort of. I had to make a stop at the next town to replace the wiring pigtail. It woked fine after that. C - was the equipment clean? Exterior yes Interior floor was muddy. It looked like it had been mopped but still streaked.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Lashone T. 
Rating:
5.0

Your 1 way prices for trailers are too high. However you could have more locations treat people like they do at this one. You should have them train other locations.

Stuart L. 
Rating:
5.0

Customer did not leave a comment.

Pat K. 
Rating:
5.0

Great service... owner was very helpful and friendly.

Steven H. 
Rating:
4.0

Fantastic customer service. I had called ahead to have a tv kit and mirror box twine etc. it was ready when we arrived

Lee P. 
No reviews have been submitted for this location.

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