Customer Reviews for Watkins Glen Mini Storage

Very satisfied

I had a reservation for an auto transport trailer to be picked up on Saturday after Thanksgiving, I tried to get one from the more local uhaul location but they didn't have one. So the rep called me at 830 am and told me there was one at this location 20 miles away and to be there at 11:30. I get there, no one was there. I called said representative back and was informed "I was on a list to be called" that my reservation had been switched to another location 40 miles farther. I flipped out and drove 20 miles home empty. I couldn't take the one there because hook up needed to be supervised and I couldn't hook it up even if I took pics for approval. I messaged uhaul on facebook and they sent me $50 for failing on their reservation agreement. That really helped make up for the whole thing trailer only ended up costing me 10 bucks from said location on following monday.

The service reps were great, friendly and answered all of our questions. The small dog barking at us from its crate was a little annoying. All and all it was a good experience.

Driver's side window had been left down so drivers seat was wet as well as inside of door. The person checking me in did not wear her mask appropriately. I had to tell her I am high risk. The only reason I did not give this place a poor grade is because they are local and saved me having to drive 20 miles one way to get a UHaul.

Everything was perfect!

The Staff member at this location polite, pleasant and helpful. The equipment operated as expected and performed perfectly during the entire moving experience. Thank you Watkins Glen Mini Storage.

Excellent place to rent a truck. Friendly staff.

The verification process took almost an hour. Missed the business hours of where I needed to go with the truck. Didn't care for all the drop off pictures that were needed.

Tow dolly had a flat tire before leaving for usage, check engine on U-Haul truck at pick up. Swapped the tow dolly for auto transport and lighting on trailer did not work.... horrible experience... truck broke down on way to destination. Had to wait 3 hours for repair!!! RUDE AND UNPROFESSIONAL OFFICE STAFF!!!

Nothing. This is a great place to do business and the rates are very reasonable.

Went very well. No problems

When I pay for a dolly we actually get one I paid extra money for a dolly and never got it

The nice lady there could use a better laptop or computer..It was making her job harder and taking longer.. But the lady was very friendly and quite helpful..

Excellent professional service

Keep doing what you're doing

Make sure the equipment is in the truck. Also, make changing the drop off location easier

Pricing seemed to be a moving target. Took a bit of a long time to check out there.

Great customer service. So happy I found this place for my rental.

The on-site customer service rep was very helpful and a pleasure to work with. This was a very easy process from start to finish. Highest recommendation!

Make the turn in as efficient as the rental.

I couldn't get ahold of anybody from either location that I tried calling. I had to call customer service. Once I did that everything went smoothly. Thank you

Truck didn't have equipment in it on pick-up.

Great experience. Thanks.

Granted it isn't as busy a location as the pick-up one, but the woman who helped us was extremely friendly, professional, and courteous.

Sign in was inaccurate. Said i was ready for pickup but could not get key for almost 45 minutes. Customer service representatives are very rude on the 1800 u haul number. Actual people at the locations for drop off (when open) are great to work with.

staff was personable, knowlegeable and helpful

You might consider having a person on site (or at least reachable by phone—and not just post a phone number that inevitably ends with some guy's full voicemail box) to help customers, those customers whose reservations have been bungled and mishandled by U-Haul's apathetic team of customer service reps (which is a whole nother review to come). This way, your customers won't have to stand around in the rain and wind and cold, in the middle of nowhere, thumbs up butts, and with no one there to help them sort out the bungled contract you're professionally obliged to uphold and sort out. Maybe try that, if these surveys mean anything at all to you. Moving is a stressful task made all the more stressful by your on-site absence and unreachableness.

The person at the location stayed after closing to get me the truck and trailer that I needed. Excellent service!

Did not know exactly where to park it and was not able to do self serve return.

Super folks! Great service!

Pick up excellent and renting here for top service.. a 10 ..a winner

Chris was amazing. She made sure that we got what we needed. I will use this location again as long as Chris is still there

She was extremely helpful, kind and efficient. I appreciate everything. Thank you for making my move so much easier.

The rental place that I went to pick the vehicle up at was not open when I arrived and the hours of operation were not on the door anywhere. I also made my reservation a month before I had to pick up the vehicle and ended up going another 20 miles out of my way to get a truck to move 4.5 hours.

Better software for staff to use to do contracts for customers—a very long process now.

Office was clean, truck was clean, instructions on truck operation were clear. Good experience on our move today. Thanks U-Haul!

The woman I dealt with on the phone and in person was wonderful. The truck itself worked very well for me. I will definitely keep this location in mind for future moves and will definitely recommend it to anyone should the opportunity present. Thank you!

The check engine light was on and I wondered if I was going to have some sort of mechanical difficulty. I had no trouble but it was very disconcerting.

Friendly, accommodating, offered to help and got dirty with me when the hitch got jammed on my car and we couldn't get it off.

Met me to get my unit after closing time. Thanks!

Keep doing what your doing. Very friendly.

Great location and customer service was exceptional. Will be renting another vehicle or trailer soon. Would recommend to a friend

Best customer service. Thank you!!