CHRISTOPHER K.
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Customer Reviews for Watkins Glen Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Watkins Glen Mini Storage
Matt A.
Excellent place to rent a truck. Friendly staff.
Lance P.
The verification process took almost an hour. Missed the business hours of where I needed to go with the truck. Didn't care for all the drop off pictures that were needed.
Justin G.
Tow dolly had a flat tire before leaving for usage, check engine on U-Haul truck at pick up. Swapped the tow dolly for auto transport and lighting on trailer did not work.... horrible experience... truck broke down on way to destination. Had to wait 3 hours for repair!!! RUDE AND UNPROFESSIONAL OFFICE STAFF!!!
Kelley E.
Nothing. This is a great place to do business and the rates are very reasonable.
Sherida S.
Went very well. No problems
alishya B.
When I pay for a dolly we actually get one I paid extra money for a dolly and never got it
danny P.
The nice lady there could use a better laptop or computer..It was making her job harder and taking longer.. But the lady was very friendly and quite helpful..
norman H.
Excellent professional service
MICHAEL L.
Keep doing what you're doing
Taylor E.
Make sure the equipment is in the truck. Also, make changing the drop off location easier
Elizabeth K.
Pricing seemed to be a moving target. Took a bit of a long time to check out there.
Nicholas H.
Great customer service. So happy I found this place for my rental.
Heather D.
The on-site customer service rep was very helpful and a pleasure to work with. This was a very easy process from start to finish. Highest recommendation!
Joseph M.
Make the turn in as efficient as the rental.
Robert S.
I couldn't get ahold of anybody from either location that I tried calling. I had to call customer service. Once I did that everything went smoothly. Thank you
David R.
Truck didn't have equipment in it on pick-up.
NANCY S.
Great experience. Thanks.
Jean B.
Granted it isn't as busy a location as the pick-up one, but the woman who helped us was extremely friendly, professional, and courteous.
Michael F.
Sign in was inaccurate. Said i was ready for pickup but could not get key for almost 45 minutes. Customer service representatives are very rude on the 1800 u haul number. Actual people at the locations for drop off (when open) are great to work with.
robert D.
staff was personable, knowlegeable and helpful
matt S.
You might consider having a person on site (or at least reachable by phone—and not just post a phone number that inevitably ends with some guy's full voicemail box) to help customers, those customers whose reservations have been bungled and mishandled by U-Haul's apathetic team of customer service reps (which is a whole nother review to come). This way, your customers won't have to stand around in the rain and wind and cold, in the middle of nowhere, thumbs up butts, and with no one there to help them sort out the bungled contract you're professionally obliged to uphold and sort out. Maybe try that, if these surveys mean anything at all to you. Moving is a stressful task made all the more stressful by your on-site absence and unreachableness.
Barry T.
The person at the location stayed after closing to get me the truck and trailer that I needed. Excellent service!
Yvonne C.
Did not know exactly where to park it and was not able to do self serve return.
Fletcher B.
Super folks! Great service!
Richard T.
Pick up excellent and renting here for top service.. a 10 ..a winner
Dawn B.
Chris was amazing. She made sure that we got what we needed. I will use this location again as long as Chris is still there
sara G.
She was extremely helpful, kind and efficient. I appreciate everything. Thank you for making my move so much easier.
Renatta S.
The rental place that I went to pick the vehicle up at was not open when I arrived and the hours of operation were not on the door anywhere. I also made my reservation a month before I had to pick up the vehicle and ended up going another 20 miles out of my way to get a truck to move 4.5 hours.
John S.
Better software for staff to use to do contracts for customers—a very long process now.
Jody B.
Office was clean, truck was clean, instructions on truck operation were clear. Good experience on our move today. Thanks U-Haul!
Karen M.
The woman I dealt with on the phone and in person was wonderful. The truck itself worked very well for me. I will definitely keep this location in mind for future moves and will definitely recommend it to anyone should the opportunity present. Thank you!
Charles K.
The check engine light was on and I wondered if I was going to have some sort of mechanical difficulty. I had no trouble but it was very disconcerting.
Jenn M.
Friendly, accommodating, offered to help and got dirty with me when the hitch got jammed on my car and we couldn't get it off.
Jennifer R.
Met me to get my unit after closing time. Thanks!
Mike M.
Keep doing what your doing. Very friendly.
Richard T.
Great location and customer service was exceptional. Will be renting another vehicle or trailer soon. Would recommend to a friend
Melissa G.
Best customer service. Thank you!!
Mike C.
I am satisfied.
Rodney H.
Very friendly people to work with. Very helpful - a good experience
paul D.
The women that operates the place doesn't know how to operate the place. It took 45 minutes to check the truck out, it threw us behind schedule and we had people waiting for us. She sent the truck out with me and the back of the truck was not cleaned out. It had dog food and straw all over the back of the truck. I called her and she said that she would give a discount for the inconvenience. When I received the bill on the credit card, She took no money off, and when I called her said that she could not do anything or give any discount. She said that she did not know how to give one. What kind of business do you run anyway do you even train the people that represent your company. I am not impressed and will be taking my business elsewhere from now on.
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