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RAY G
Customer Reviews for Watkins MH & RV Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dolly and furniture pads were not included, everything else was fine
Austin CI think the uhauls could use some cleaning up and wiping down. It was some where power in the back of the van it would have been nice if someone washed this off before the next use.
NICOLE JKeep up the good work
jason dI received a call 2 hours after I left with the truck that was designated to me from Morris Bryant saying I took the wrong truck. He was very rude with explaining that the UHaul company made a mistake and that he was going to charge me for having the extra supplies in the truck that was designated to me. I explained to the caller that I checked in correctly and received the key from the right lock box so any error should not be on me and I should not be charged for anything extra. Also told him we did not use any of the materials that were in the truck. I did not appreciate his tone and attitude towards me if I did not make the mistake.
Courtney RGreat service
Joseph PWe dropped off after hours so we did not meet anyone. It was easy to find and get to. We did not go inside but for what we needed it was fine
Dennis BVery professional !
ROBERT WNone
Lester PAnswered his phone, assisted with rental transfer, very accommodating
Michelle BNo complaints. Got the truck with no hassle. Truck was clean, but seriously needed either to be retired or sent in for some serious maintenance, the brakes in particular needed work. Just an old truck. Luckily we weren't going far. Anything more than the 20 mile round trip we took wouldn't had been doable with this particular truck.
DENNIS MThe gentleman who operates this location is very kind and caring of his customers. His presence is a great asset to U-Haul.
Gary FKeep it up! Love everything about this experience. Easy pick up using my phone. It all worked so perfectly! Great equipment with back up camera etc. had a question about the bill and on line support immediately made it right and sent me an adjusted bill. KUDOS!!!
Jessica DGreat person to work with
VICENTE BThe person this location was polite, professional, and helpful. I called him a couple times, even after the drop off, and he answered my questions.
William RI was sent an hour away to pickup a truck and another 10 minutes for the trailer for my car. The truck was on empty when I received it and had the check engine light on it the whole time. The trailer did not have any working breaks making breaking a very uneasy occurrence.
MASON BIf i could offer anything of help, it would be to clear the messages on the phone. It is very difficult to get ahold of an actual person through the phone in case I need to ask a human some questions or change the date of the rental, etc. Otherwise, it was a very good experience and the gentleman is very friendly and helpful. I will always use this location for my rentals.
GEORGE GRight rear directions ligjt not working 10 minutes after pick up went va k and was told to contact customer service for repairs. Did not have time for that so drove over 1000 miles in dark and rain with it not working. Trailer leaked at bottom of roll yup door.
Keith WThe building and area looked rather 'sketchy'. There appeared to be abandoned at least 1 abandoned vehicle on the lot, filled with, and surrounded by discarded junk. The building was a bit dilapidated, with an "Open" sign in the window - but, the door was locked and nobody seemed to be around. There was also a [recently killed] deer carcass in front of the lot. The one existing U-Haul truck already on the lot, and the drop box loosely attached to a door frame, were the only real indications that this was the right location. (3591 Whiskey Rd, Aiken, SC 29803 - Watkins MH & RV Park) Also, this was not the drop location I had specified when I made my reservation - but rather, the location the App sent me to. I called and spoke with a U-Haul associate who said it was possible my specified location may be full and not accepting any more equipment, and I should drop off where the App specified. And that is what I did.
DOUGLAS AThe gentleman was closed... But kindly help me anyway Friendly and courteous... Would recommend without question
Tom MThe check my truck back in on line didn’t work and the man working the center also couldn’t get me signed out online.
Cynthia WYou took 2 payments out of my account causing an overdraft.
Laura WReplace wiper blades worn out
ROGER CParking lot terrible (pot holes, water standing, hedges block exit views)
WILLIAM GOpened the back and roaches went everywhere. Both large and small roaches. We stopped to buy bug spray but it didn’t seem to phase them. Couldn’t even load our boxes because we weren’t moving these roaches in our new home. We listed complaint never heard anything or received any type of refund.
JOHNNIE TThe truck and trailer were fine. The location is run down and needs to fill in the holes in the parking lot. The man who runs this location laughs at you about assisting you as directed by uhaul themselves. Buyer beware: whatever u haul send you for directives will not happen at this location. The man who runs this location should find a new job as his attitude is awful and disrespectful and it is very apparent he doesn't want to do the work. We paid a lot of money to be treated like trash. Do yourself a favor and go to any other location.
Ann AThe owner/operator seems nice enough, though not particularly communicative. It takes an inordinately long time to conduct transactions...rental and return of vehicles. The property inside and out is not maintained overall, disorganized, and filthy. Not a good representation of the U-HAUL brand.
Stephen DIt would be nice if the tie down bars on the sides would be better if you could use a ratchet straps
Robert NLeft truck on lot after hours so did not see or talk to anyone.
Karen WThe guy that rented us the truck was very friendly and very helpful with our needs! Got to pick up the truck early which was a big plus!! Would highly recommend this place!!
jeff FNot the location I requested, but got stuck with it. Second rental from this location and the location is not clean or well-maintained. The trailer was OK in terms of cleanliness. Ramp latch on the right side was clearly broken and the left trailer tire lost all of its tread during the rental, so I can't say it was well maintained.
William CWatkins MH & RV Park was a great place to rent my Uhaul. Great customer service.
Judy SGreat Location for drop off. Paperwork was handled in a very quick manner.
James CI find it difficult to give a poor review for a specific location when part of the experience was due to the online reservation system allowing me to reserve equipment not actually available at this location. So there's that. But the appliance dolly we rented did not lock the strap tight properly. We made it work with some zip ties. Upon return when I reported that, I was told it's not supposed to lock; I was stunned. I explained my experience with such Uhaul equipment it is supposed to lock, that it has too. The proprietor insisted it should not. I told him I'm just letting him know it didn't function correctly. https://youtu.be/O0ojuGCkmNg?si=HvinYZ39qBBlv52r
Michael CMorris is excellent with customer service. It was the 2nd time I had to rent a U-Haul and I will be renting one again in August. He runs a good business.
Cynthia RI left my car keys in the truck when I dropped it off. When I called customer service, they managed to get a hold of the drop off location (that was closed) and coordinate with them for me to get my keys back in less than an hour. It saved me a huge headache and I couldn’t be happier with the customer service of both corporate UHaul and the local establishment, Watkins MH & RV park in Aiken SC. I will definitely rent from Watkins next time I need a truck or trailer.
Crystal SThe location, staff, and vehicle were great. However, the uHaul mobile app was terrible. It took 40 minutes to go through the horrible process to get to the key. The app kept locking up or just spinning at a "processing" screen. At the end, the app said that my reservation could not be completed and to contact the person at the location. What if there was no one there? It was just an unnecessarily stressful process that took way too long.
Kelly WThe cleaning condition of the truck I rented was very bad and I was charged a $25 fee for “cleaning”. The key for the truck was not in the box they told me so, I ended up driving a bigger truck which was a little too much for what I need it. I waited half out to get the keys of a different truck. The weeds around the truck were at least a foot tall so, when I walked around taking pictures of the truck my feet got soaked. Overall a not so good experience
DIEGO FDrop-off was conveniently located but not opened so no support. They referred us to an app, which seemed simple enough but the appt had wrong information posted so it wouldlock up. That was finally revised with the on-line chat (thanks, Diana!) and we were finally able to close out the drop-off after 30 minutes of fuss. That said, we'd probably use this location next time since we're set up in the app but it was a frustrating experience for us being the first time through the app.
jeffrey SI was very happy to find a U-Haul van as they are very elusive. I was pleasantly surprised to find the owner on site which I wasn't expecting. The van was well maintained and I had no issues returning using the U-Haul app.
Sarah RGreat service
MARK SHow it looks on the outside doesn’t indicate how good the service is.
Richard BOlder gentleman at this location was helpful, friendly and apologized when he had to answer phone calls while closing out the rental. Asked us to come back to his location should we ever have the need to rent another truck or trailer. Thanked us for renting from U-Haul.
Sandra CCan't think of anything. Staff member was friendly. Vehicle was clean and ran smoothly. Pick up and drop off were easy. Thank you.
Barbara Mthough the place looked a bit shabby, the gentleman who assisted me was first rate! Don't judge a book by its cover.
Alan FNothing
Elick SExcellent customer service
BRENDA AGreat guy. Great service
Cameron Wstorefront is old and rundown, but everything worked fine and the price was economical.
Robert ENeeded the truck an extra day. Customer service rep was friendly, kind, helpful and understanding. Thank you, UHAUL!
Sherri GIt was fine.
Pamela TBetter address signage since the names do not match on the buildings and there is not an easily visible street number with 4 different Uhaul locations within 2 miles on the same street.
Raymond C