Customer Reviews for Watkins MH & RV Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Watkins MH & RV Park

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James B. on

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Brian S. on

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delores m. on

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Bill W. on

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Location office is very dirty! Online check out is way too complicated; and time consuming; I never try that again

brittany e. on

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I rented a 20” ft. Before dropping back off the truck,I tried to gas the U-Haul so I could return it where it was when I picked it up. The gas cap wouldn’t come off even with the help of someone at the station. So I was charged for not refueling and also they charged me for 3 extra days instead of 2. One of the days was suppose to have been taken care of with an vip voucher and I would pay for the additional day. I returned the U-Haul on July 5, 2019, not July 6, 2019. If the place has cameras they can follow up and see so. Overall this entire U-Haul experience has been exhausting and overwhelming. I use to enjoy renting from you guys and now it’s been just one big burden. Never again.

OLAJUWON P. on

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The lady who took my reservations over the phone did not get me the proper information about how much they charged a mile. So I hit with a bill that was a little costly. If she would have provided all the information then I would have been prepared for my bill.

Jeanie B. on

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The gentleman was friendly. My oonly issue was the brakes on the truck I rented squealed every time I pressed the brakes.

ROBERT C. on

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Betsy R. on

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This location is messy and not very attractive to the eye but the staff person who helped us was kind and friendly

DAVID D. on

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The owner is very experienced and friendly. Answered all my questions.

David W. on

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Frank b. on

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Put me down for the wrong trailer. Had to refund it back to my card. Then had to do another transaction. Now I have to wait for that money to go back on my card. He should have taken the time to make sure before he did the transaction. I don't know how long it's going to take for that $41 to go back on my bank card. I'm on a fixed budget. So no I will not rent from that location anymore. Plus he had a horrible attitude and I guess that's who you guys get to represent your company

Michael D. on

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have a dolly available at the same location when picking up truck.

Rodney R. on

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Breaks on truck grind when brake applied. Ride was was very rough, the truc was dirty inside, I had. rented a van from the same location on two different occasions a few days before requesting No Insurance but he charged for insurance. I was using them for a short time. Rod Rumble rbr603 @icloud.com.

teresa m. on

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The gentleman, Morris, at this location was terrific! He was the person that actually took the time to help us set up our rental in Summerville. We are most appreciative of him because he went out of his way to assist us. Morris was equally as kind and helpful when we returned the rental to his location. He is a fine representative for UHaul!

carolyn c. on

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Joshua B. on

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Johnnie E. on

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Dennis F. on

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Location was extremely cluttered and messy. Proprietress didn’t even acknowledge that I’d entered business for >5 minutes- no I’ll be with you in a moment etc. Very unprofessional.

Susan C. on

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Place is a little raggedy but service and equipment excellent.

Monte V. on

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Customer service was excellent! Facility is showing its age.

Philip C. on

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I enjoyed talking to the owner/manager.

Charles K. on

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Customer service area not very appealing. Staff was very helpful

George C. on

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MEGAN B. on

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Jonathan F. on

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HUBERT R. on

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yes, I recommend this location

Tara S. on

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Carlos S. on

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Really good Uhaul neighborhood dealer.

Duane s. on

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Old site, I didn't care, mgr polite and helpful!

Robert N. on

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Joseph W. on

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Joseph W. on

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George F. on

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Extremely Professional. When we pulled in to return the trailer the shop keeper came right out and unhitched the trailer, asked if we had any issues or concerns with the trailer, and said he'd email us the receipt if we wanted to get going. Very pleasant, and always a pleasure to do business with. Other U-haul locations, and customers, can learn something from this shop keeper... It's not all about the appearance.

thomas m. on

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Arvin G. on

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The service was great , everything was explained to me . The truck was very clean and the service was awesome thank you so much

George F. on

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Routine rent of U-Haul and I can't recall a more professional and considerate experience than I had at this location. Excellent

James M. on

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Rebecca J. on

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Barrett H. on

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Upon arrival at this facility, besides the trucks lined up out front, we were unsure if it was an operating business. There building was very out dated and appeared to be run down. The person working was fine though. Answered the phone well before business hours to help with the reservation and was pleasant considering the circumstances.

Mike C. on

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John R. on

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Always great to use ! Trucks are clean and well maintained . Mr. Moris is A+

Travis B. on

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It think the mileage cost was to high at .99 cent a mile when I found Penske was .59 cent per mile in my area I was disappointed that I could have saved 21 more dollars by renting from them the man at the location as very helpful but had to do my transaction several time to get it correct i will do my research on mileage prices next time before renting again I was however given a 20 dollar VIP discount due to the truck I wanted not being available at the location closest to my destination so customer service over the phone was great the only issue as I stated was the mileage cost not being competitive

Jennifer S. on

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I had difficulty locating the key drop box. I would suggest making it more prominent. The lockbox was very easy to identify.

Russell W. on

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DIRTY BUT DEPENDABLE !

ANTHONY O. on

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Keith C. on

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JAMES J. on

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This a very run down place,looks like no one has ever worked there!

Scott L. on

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The gentleman that greeted me was super nice and a great help!

fred w. on

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James A. on

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My reservation that was e-mailed to me had me picking up my equipment at Windy Hill in Aiken which is where I chose. This led to confusion when I arrived at Windy Hill and had to contact regional hub to find out my rental was at Watkins. How this happened I have no idea. You need to improve your reservation process.

Wilton s. on

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ROBERT Q. on

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Great service, and a great driving van.

Larry S. on

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although the conversation was great the service was slow. It took me almost 45 minutes to rent a hand truck

Greg E. on

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The location is not very well kept. The parking lot is rough and weeds are growing. The front entryway needs some sprucing up. However, the people working there were delightful and helpful and everything went perfectly.

Matthew H. on

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Everything was great.

Tom L. on

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Definitely Carolina back woods but since I was just dropping off a trailer I'll give him a pass.

Alan F. on

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It seems that this is only a drop-off location. I didn't want to even enter the lot. This is not the quality U-Haul should be associated with.

Turquoise H. on

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I have moved to Augusta GA, and I’d probably still drive to Aiken just to use a U-Haul if I needed from this location! He was amazing, and I truly thank him for all his help and patience.

SOROUSH A. on

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Myron W. on

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Andrew P. on

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David V. on

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The U-Haul representative was helpful and friendly.

deneene w. on

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Douglas S. on

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sean b. on

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Location did not have many supplies, but the staff went out of their way to help and aid service. Extremely friendly.

Willie B. on

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Mark R. on

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john P. on

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Easy drop-off!

Cathey T. on

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Good costumer service.

Gina L. on

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He was awesome! He gave me great advice Bd encouragement I was so Afraid to tow that thing behind my car he assures me that where ever my car goes it goes... I will be forever greatful to him for all his advice..

Pam C. on

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Carolyn H. on

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Robert W. on

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EYSTER B. on

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Thank You! He was and is helpful with everything! Helped me move my empty boxes for moving into the moving truck.

Lela W. on

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Excellent and friendly service! Morris is great.

steve r. on

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Patricia E. on

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Although the office was not pristine, the owner/operator was extremely knowledgeable and helpful! He was warm and friendly as well. Excellent experience!

Ashley C. on

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ernest e. on

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Cathey T. on

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Good customer service

Lela W. on

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Location is very 'tired looking' and cluttered, but it did the job. Owner was very helpful and competent.

david t. on

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Rebekah B. on

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TEDDI M. on

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I was very annoyed because when I went to Sutton Marine to pick up my reserved u haul truck it was not there I was very upset and had to scramble around to find one It was reserved in advance and I had planned my move that day and I was set back and wasn’t able to finish my move on time I could understand if I hadn’t reserved but I gave ample notice Will not use u haul again Too stressful

Christopher L. on

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Building was old, but service was good!

DONALD K. on

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The experience was very satisfying so much so that I rented at this location again on March 5, 2018. Representative represents UHAL very professionally and in a very proficeint manner.

DONALD K. on

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The service level was great. The representative was very professional, very knowledgeable of the UHAL business practices, and was very proficeint, pleasant and curtious

Jamie H. on

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Forewarn customers about a tow dolly being more expensive than the truck itself. I could have rented a storage unit for a year compared the cost i just paid with this truck and tow. Unexpected realty issues came up and I was stuck for a few days with the truck sitting in my driveway for days. it was driven from the rental place to my driveway and back to the rental place. 10 miles or less were driven and I paid est. 600. I think if you rent both there should be a discount.

william s. on

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Mel D. on

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Joe D. on

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John R. on

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Always A+++++ Clean trucks and always friendly service

mrs w. on

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Nakeya B. on

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THOMAS G. on

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THOMAS G. on

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Joseph E. on

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JOHN R. on

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I plan to never use uhaul again. Your local management team is a joke. I will recommend to all my friends not to trust uhaul when they say you have a truck reserved!

David H. on

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