Austere drop location. Good service.EVAN M.
Customer Reviews for Watson Storage
(U-Haul Neighborhood Dealer)
Elverta, CA 95626
(N Of Rio Linda Blvd)
Services at this Location:
- Tuesday - Friday:
9:30 am - 12 pm / 1 pm - 5 pm
8:30 am - 12 pm / 1 pm - 4:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place! I highly recommend using them. They are very friendly and helpful. No regrets here!Chris M. | Overall Experience
It should be posted on the contract that Watson Storage isn't open on Mondays, which is the day we dropped off the truck. If it hadn't been for someone living next door (I am guessing they worked there) coming over and greeting us. It would have been the climax to our hole experience. The person was warm, welcoming and helpful which helped. I'll never recommend U-Haul to anyone! As I stated to one of the customer service agents (after spending 25 + hours on customer service lines overall). A total nightmare!Michael W.
He was very nice and helpful. The truck was ready for me right when I arrived.Amber M.
I'm not sure why the Uhaul website made me drop the truck off here, I drove past at least two closer locations on the 20 mile trip from my new house, but the location itself and the manager were great to work with.MATTHEW G.
Customer did not leave a comment.Deborah M.
Make sure your truck is properly maintainedJohn E.
First time to do the check out by phone and it was nice and easy. Was able to extend a day with no issues, great to work with. Thank YouEmmanuel C.
My pick up location was changed at the last minute to 25+ miles away from where I requested, and it was not made clear that this was a possibility. I understand why this happens, but this should have been made clear up front. Also, the mobile pick up did not work at all. I would have been completely stuck at the location if the manager hadn't happened to be around outside of business hours. He was very helpful, but uhaul should not have customers rely on a system that is so unreliable.ANALISA M.
Customer did not leave a comment.Jessica V.
Thanks Marty, great customer service.David M.
Long ways out. Operator not there at pickup time. Automatic pickup process did not work wellDonald M.
Customer did not leave a comment.RUBEN B.
Dropped off while closed. Out in the middle of nowhere with partially flooded streets.Amanda B.
Customer did not leave a comment.suzanne C.
Customer did not leave a comment.john S.
Please don't rent trucks that are not at the location I had to go to another location20 miles out of my way to rent a truck. I was late for my pick of furniture I purchased.Samuel B.
Thank you,Michael B.
Customer did not leave a comment.Bobby L.
Customer did not leave a comment.Roger H.
This is my #1 go to when needing to rent a Uhaul, get packing supplies. The manager Marty is an outstanding Manager and gives best customer service hands down. I recommend this Uhaul/storage company they are the best around!!Sherri H.
Again, this location was 15 miles from my home.Darin M.
best rates around, extremely nice, helpful, friendly, and accommodating.James M.
Marty Marin was very professional, courteous, and made our multi-state move as pain-free as possible, considering we were utilizing both U-Haul and the PODS moving systems to move from California to Southern Idaho. The 26' truck was easy to drive and comfortable as well. If anyone in the Elverta/Sacramento area needs an experienced U-haul company/representative to fulfill your moving needs, Marty is the man! I would recommend him to anyone!Dianne H.
Customer did not leave a comment.Roman Y.
Customer did not leave a comment.Paul M.
The only thing you could do to improve for the next customer would be to have more equipment available for rent, but with all of the moves currently taking place in our area I doubt you could ever have enough. Thank you for providing a service much needed by so many of us.Winnie D.
Improve gas mileage. Extremely poorkenneth E.
I was told it would cost about 75 but was charged 98 wth brought it back same day clean and with fuel i swept it out before hand.Franklin R.
The manager took me to the airport rather than requiring me to call an Uber. He was very pleasant, helpful and friendly. The location is out in the middle of NOWHERE, but you know if I need to drop off equipment again, I would choose this location!Wesley S.
My son picked up the tow dolly and the salesman was amazing. He was very helpful kind and knowledgeable. My son was in and out in no time and was able to return the dolly the following morning as he had a previous planned event the night we had to tow the car or it would been lost to us. We both appreciate the customer service friendly neighbor atmosphere and just wonderful personal attention. We'll always return here when we need Uhaul help. All our family and friends will be coming to Elverta as well. Thank you. Looking forward to Future business with you. Teresa MASTIn and John MASTIn.Teresa M.
Customer did not leave a comment.Brian B.
The experience was seamless from beginning to end.leslie F.
Always a pleasure renting from Marty this uhaul/storage location is the cleanest, most professional and available Uhaul I have rented from I give them a 5*****Sherri H.
Marty (management) was so professional, attentive and made my whole renting experience great! The location was perfect for we're I live and even the storage units were clean, pretty ground keeping and when I had to leave my own car on their property until I could come back to pick it up, I felt safe because they have 24hr security system and Marty lives on the property! So I would definitely recommend this location for all your storage and or moving needs 5*****. ??????Sherri H.
Everything was great & very easy & very friendly. friendlyJoanne C.
Marty and Dotty at Watson storage are friendly and caring. It's refreshing to work with people that treat you like a friend. I refer all my friends and family to Marty and Dotty and I will always be loyal.Josh M.
Marty, the agent was extremely accommodating. He went out of his way and worked around our needs and schedule. BRAVO!Carl W.
The amount was very unclear. I could not find a clear picture of the odometer before and after. I submitted the pictures, but could not go back and see them to confirm how many miles we actually traveled (i don't think it was as many as the contract said).Katelin E.
They went above and beyond to find me a replacement when the equipment I reserved wasn't returned.Robert K.
Marty from Watson Storage was great in helping me out with coordinating the pickup and delivery location. No improvement needed. Excellent service.Susan K.
Customer did not leave a comment.Cynthia M.
Great rental MartyThankspJOHN M.
Super easy and fast. Great customer service.John G.
Excellent service. Very friendly.Twila B.
Customer did not leave a comment.PAUL J.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.larry G.
Very friendly. Great place to rent a truck and get supplies!Stephen B.
It worked out great every helpful and friendly.Theresa H.
Customer did not leave a comment.Xochitl L.
I was originally scheduled to pick up the truck near but the pickup location changed and had to drive an extra 20 miles total which I had to pay that mileage. I will never use uhaul againMatthew A.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.cherie M.
Marty at Watson Storage was great to work with. Very knowledgeable about the different equipment available and was able to recommend a trailer that was perfect for my move. He had great customer service and makes U-Haul look good.Dana M.
Marty went above and beyond expectations. Great employee!Brian R.
Customer did not leave a comment.Gabino P.
Customer did not leave a comment.Dottie S.
Bad communicationLinkus E.
IF I HAD KNOWN IT WAS THIS EASY, I WOULD HAVE DONE IT MORE OFTENRobert C.
The people at both the pick up location and drop off location were very helpful and courteous. I would definitely recommend either of these locations to a friend and I would use them again myself. The truck itself was clean and maintained. Thank you for making my move a positive one.Patti B.
Customer did not leave a comment.Perry T.
Nice dealing with a small U-Haul contractor. Did not have to wait in line nor fill out any documentation as I have previously with you U-Haul locations.John B.
Customer did not leave a comment.Janice B.
I have no improvement to suggest. Great service at the pickup location!Charles M.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.larry P.
Customer did not leave a comment.Deborah N.
Best Uhaul experience yet, Marty Marin takes pride in his work and equipment. Would like to see more owners like him.William G.
Customer did not leave a comment.Douglas L.
Excellent Service, Beginning to EndRAY M.
The guy that works there was very very helpful and extremely polite.Alex K.
Marty is really great to work with. Hope you all take good care of him. I do all my business with him because of the great service he always provides. Thank you, Rick BernardiRICHARD B.
Great service. Would definitely rent from here againShaun R.
Customer did not leave a comment.DAN D.
Always nice to see Marty at Watson Storage. He is always very helpful and nice. Would go no where else for my uhaul needs. Thanks to his assistant Dottie also.HARRY S.
Customer did not leave a comment.Marc W.
Marty was fantastic! I will definitely rent from him againEric H.
What a wonderful couple Marty and Dory are just awesome pair we have never been treated so wonderfull what great welcome to this area, we just move here from San Francisco and this has been a great welcome. I know this is a beginning of a great friendship. Thanks guys, Enriquerick Z.
Great experience, Stan was a great help and good customer service.Carl Tim A.
Customer did not leave a comment.marla P.
Marty is an exceptional representative for u-haul. His knowledge of u-hauls products & services is second to nonne.Chris L.
Marty and Dottie went above and beyond in making our move from the Bay Area.Julian G.
Customer did not leave a comment.richard T.
Here are a few suggestions: 1. Improve your back-end system that deal with reservations. If the website is going to give customers choice in choosing what location they want to rent the truck from, then, by golly, make sure that they can indeed choose the location. What is the point of having me choose a location of my choice then calling me few days before to tell me that the truck is not available from that location. Your "disclaimer" about the location choice and vehicle availability is NOT enough for first-time customers to determine the probability of getting the vehicle at the location of choice. 2. Improve your internal communication. Whoever called me with the new pick-up location and etc. had not communicated properly to the pick-up location staff regarding the final destination of the vehicle. As a result, I had one location on my printed contract and another location on your system. Based on the said system, your staff started to call me regarding the whereabouts of the truck that I had already returned for 2 days. That's borderline harassment. Even when I had told the person who called the first time that I had returned it, I got another call this morning asking where the truck is. Why do I, the customer, have to tell you twice that I returned the vehicle when you can find out on your own? Only redeeming part of my experience was the staff at Watson Storage. Marty made sure that I had the best possible experience renting the truck from his location and finding a ways to reduce my cost differential from what I would have paid in renting the truck as I had reserved it online vs what I would have paid by U-Haul "Re"-Scheduling system that changed my In-Town move to Out-of-Town one-way move without confirming with me that it was OK. I would recommend Watson Storage to anybody who has to rent a U-Haul from the Woodland area; Marty made the drive out to his location worth the trouble.Jin P.
Customer did not leave a comment.TIMMY C.
The facility itself was good, but when I reserved the uhal over the phone I MADE SURE that there was a credit card stored on file so we didn't have to pay a deposit, and when my husband got there they tried charging us a deposit so my brother ended up having to use his credit card because I told them that my husband was leaving his card at home which is why I stored it on file. There isn't anything wrong with Watson storage, it's uhal itself that I have a few issues with. But thank you for everythingJerrica H.
Marty was very helpful and friendly! I will happily use this location again, and would definitely refer friends and family here as well. Customer service makes all the difference and I felt well taken care of at Watson Storage.Brian B.
Great experience - Will definitely make this my choice whenever I need a U-Haul and/or storage unit!Michael E.
Marty was spectacular at meeting my time requirements and needs, I will definitely recommend Watkins storage for uhaul rental just because of the customer serviceScott A.
Great Customer Service! Marty is wonderful to work with!Marshall M.
Small site was great. So much easier dealing direct instead of using UHaul website!!Jacob V.
Marty from Watson Storage has always provided great service for us and the Uhaul rental was no different. He and Dottie are always friendly and make renting a pleasant experience. We have recommended Watson to friends.Penny H.
The kindest interaction! We were treated so well, as were our children. We've had such poor uhaul experiences lately I figured it was par for course, but this couple was excellent. Just incredible every step of the way, kind and professional. Perfect.Monique B.
Honestly it was a great experiencedave M.
Marty is very knowledgeable and helpful.Josh S.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.Jolene M.
Very good customer serviceLESLIE J.
Customer did not leave a comment.Kathy T.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!