Customer Reviews for Watsons Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Watsons Storage

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Michael I.
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Great to work with, awesome customer service

Peter C.
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Despite quarantine style restrictions in place, return responses were prompt and handled with aplomb. I was quite pleased with the speed and efficiency of the return. Top notch!

Shawn Y.
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Customer did not leave a comment.

Mark R.
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Super convenient, customer friendly and attentive to our needs. This business is a real asset to our community. Would recommend them to anyone.

MICHAEL P.
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Did not interact with this facility. They are only open Wednesday, Thursday and Friday. Had to return truck Sunday evening to catch a flight back Monday morning.

JOSEPH H.
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No one was at the location. They did everything by text message, which was a bit annoying. It made me feel as an inconvenience to them. Every other uhaul location has always hooked up the trailer, and ensured it was good to go. I didn't need assistance setting up, but i never even was offered any assistance either. I understand they might be scared of covid, but at least a face to face interaction would be nice.

Bruce C.
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Customer did not leave a comment.

Shawn Y.
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Customer did not leave a comment.

Bruce C.
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Customer did not leave a comment.

Robert O.
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the place was only open wed thur and fri. we called two numbers three times and got no return calls took a pix of the transporter and left. will never go to that dealer again.

Dianna P.
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The location was closed because of covid. That's fine but repeatedly LIED to by customer service! Charged for days we didn't even have the vehicle and miles WE DIDNT PUT ON IT! I'm filing a dispute with my bank!

April W.
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This was a great experience! The associates that helped me were super helpful!

angel I.
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I've not rented or drove a uhaul before & Teresa did a fabulous job explaining things & helping me pick the right size that i needed

JOSH C.
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Customer did not leave a comment.

JOSH C.
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Lady was very nice out standing service thank you very much

Rich H.
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Customer did not leave a comment.

John H.
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The only negative is that very little air blew out of the air vents. I had the fan on high but hardly any air was circulating.

dennis C.
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Wonderful experience! Teresa was super!!!

dennis C.
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Best experience ever! Wonderful folks here!

dennis C.
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Wonderful people ! You couldn't ask for a better experience! If you are ever in this location, and need help, this is the place to rent from!

dennis C.
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Best Experience I have ever had! Wonderful people to deal with!

samuel P.
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Nothing, very wonderful lady

Catina N.
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Customer did not leave a comment.

patti P.
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Travis P.
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michael G.
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Dawn C.
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N/A

Arthada S.
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Superior service. Thanks!

mike W.
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Customer did not leave a comment.

BETH D.
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Very Friendly and Fast

Vickie W.
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They were FANTASTIC!! 5 STARS FROM ME/WEHT ABOVE & BEYOND TO HELP

patricia T.
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Customer did not leave a comment.

Derick A.
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Very good

PHILLIP S.
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Loved it here. They are so sweet. Good Christian people.

John W.
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Very good service from the personnel at office.

Daniel H.
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The best customer service ever! Watson's made sure everything was perfect! They made this move much easier.

Michael G.
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Customer did not leave a comment.

Shawn Y.
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Worked geeat for me

judy M.
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Customer did not leave a comment.

Don S.
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Had excellent customer service.

Kyle S.
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Customer did not leave a comment.

Edith C.
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Customer did not leave a comment.

Michael P.
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Brianna S.
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Fantastic customer service and was great at answering all questions!! 100/100!

LARRY L.
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Customer did not leave a comment.

edward P.
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curtis M.
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Marcus M.
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Guy W.
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Very nice location and easy to complete rental that we had reserved online.

Wayne F.
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Great truck, great service.

PATRICIA T.
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Customer did not leave a comment.

GERALD G.
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Customer did not leave a comment.

Shawn Y.
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Customer did not leave a comment.

Mandy H.
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Customer did not leave a comment.

Kristi B.
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Customer did not leave a comment.

Brenda C.
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I can't think of a thing to change! The people were very friendly, kind, and helpful. The truck was super clean, comfortable, and easy to drive.

david B.
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Very friendly and helpful

michael C.
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Get a sign and better coordination with national!

Charlie J.
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Customer did not leave a comment.

ed K.
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No one there to check in equipment, just left it. said they would be there later in the day.

Leonard P.
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Nothing!

Megan L.
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Customer did not leave a comment.

shirley K.
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They are building a new building and in a new and better location. It will be an improvement. The staff are very nice and helpful.

David L.
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The location/agent did fine and I have no complaints about it. However it was ~5 miles further from the location I had requested. The agent did fine and was knowledgable about the trailer. The trailer was in excellent condition and vendor checked operation of the lights. I just was a bit annoyed I had to go 5 miles out of my way to get the trailer.

Sherry G.
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Muddy dog paw prints all over the seat of the truck. Be sure to check and clean the inside of the cab.

JULIE W.
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Customer did not leave a comment.

George M.
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Customer did not leave a comment.

SUSAN C.
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Customer did not leave a comment.

CHERYLL C. | Overall Experience |
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Great service

Frank S.
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The fender was damaged but they made a note for it everything went very well and I would rent again

ronald K.
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Difference was day and night between the location in Madisonville and the one in Winchester.

Linda T.
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Customer did not leave a comment.

DEON M.
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Customer did not leave a comment.

Cole M.
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The steering on the truck had a good bit of play in it, which made it kind of difficult to drive, also the front tires were bald and knotted, had I noticed this when I first picked up the truck, I would have tried to get a different one. Other than that it did make it.

kerry W.
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Customer did not leave a comment.

JOHN P. | Overall Experience |
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Very helpful and friendly staff.

Marie G.
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Very friendly and nice family oriented people'! They are great

TIM L. | Overall Experience |
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Heath goes above and beyond!

Robert S.
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The rental office is not at the property where the rental equipment is.

LARRY M.
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Customer did not leave a comment.

DAVID R.
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Customer did not leave a comment.

MELORA A.
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Customer did not leave a comment.

MIKE H.
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Customer did not leave a comment.

Katherine R.
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Easy drop off process

DAVID W.
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I will use you again. Thanks again for your business

EUGENE M.
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Customer did not leave a comment.

Glenn D.
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On main highway passed a Uhaul location with the same name, was not the correct one. We had to drive down a country road by farms and houses and the location was actually at someone's house. Very strange, don't try to drop off at night you won't find it. Also no one there to dispute the added gas charge or miles due to driving to the location twice.

Steve H.
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It's kind of hard to find but the people were very friendly and explained everything

brandon S.
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Customer did not leave a comment.

James C.
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Need to tell you I had reserved a trailer at Rocky Top Storage in Madisonville. They were to open at 9am, but no one showed up by 9:45. So I went farther from home to Watsons and they took good care of me.

PHILLIP S.
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Customer did not leave a comment.

JOHN K.
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Customer did not leave a comment.

DAVID S.
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Customer did not leave a comment.

GREG L.
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Everything went great until I got double charged with no explonation I don't belive that is a good business practice. I recommend using a credit card with a low spending limit because they will charge you extra with no explanation.

DEWAYNE H.
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Customer did not leave a comment.

Jermy V.
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Customer did not leave a comment.

Daniel D.
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Customer did not leave a comment.

EUGENE M.
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Customer did not leave a comment.

Robert M.
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There is no one there to help you. You have to call a number on their warehouse. If you don't have a cell phone, you are out of luck. If you call the manager, he will come right over and help you. But, when you arrive for the first time, you try to find someone to help you, or consider going somewhere else. There is also a house there with signs on the house that ask customers not to bother them, which was discouraging, making me wonder what to do next, like walking around to find someone there to help me. Once we called the Warehouse telephone number, we were able to unhook the trailer and get processed out quickly.

Patrick G.
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It was not a typical uhaul place. It was a salvage yard but very nice and very helpful. I would use this place.

LARRY L.
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Customer did not leave a comment.

CLAY W.
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Customer did not leave a comment.

Alice N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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