Watsons Storage
(U-Haul Neighborhood Dealer)

229 reviews

5258 New Hwy 68   Madisonville, TN 37354

(423) 545-4781

Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Contact Us

(423) 545-4781

5258 New Hwy 68
Madisonville, TN 37354

Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

very pleased

Edith C. 
Rating:
5.0

Great people. Great service

Bob H. 
Rating:
5.0

U Haul representative should not send customers from other states to locations that are closed. Really need for corporate U Haul to work with Mom and Pop locations (ie A&J in Athens, TN) to ensure that customers do not drive 14 hours to closed locations. Then get diverted to another non-serviceable location (Decatur, TN), and then finally to one that CAN facilitate the rental.

Nicholas H. 
Rating:
1.0

I asked the lady when I made the reservation if the car hauler had a winch and she told me yes well when I got there the car hauler had no winch and it put me in a bind and she did tell me how to return it it took almost 2 hours for me to to get the U-Haul I was at the place at 10:00 and I didn't I didn't get it till like 12:00 or 1:00 so no I wouldn't recommend it to a friend I don't think I would use U-Haul again because I was deceived

Harry N. 
Rating:
5.0

Customer did not leave a comment.

TIM L.  |  Overall Experience 
Rating:
5.0

I rented a Uhaul trailer and the service was quick and efficient. Owner was knowledgeable, kind, and helpful which allowed for an easy experience......even in COVID times.

Jeff B. 
Rating:
5.0

Exceptionally great and fast service, went above and beyond when I was in a pinch. Thank ya'll so much!

Eric E. 
Rating:
5.0

Dropped off after hours would have liked a way to secure the dolly was afraid of it getting stolen other than that was a great deal to move my car to my son very economical 1st time renter would do it again thanks

Thomas C. 
Rating:
5.0

Great to work with, awesome customer service

Michael I. 
Rating:
5.0

Despite quarantine style restrictions in place, return responses were prompt and handled with aplomb. I was quite pleased with the speed and efficiency of the return. Top notch!

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Shawn Y. 
Rating:
5.0

Super convenient, customer friendly and attentive to our needs. This business is a real asset to our community. Would recommend them to anyone.

Mark R. 
Rating:
5.0

Did not interact with this facility. They are only open Wednesday, Thursday and Friday. Had to return truck Sunday evening to catch a flight back Monday morning.

MICHAEL P. 
Rating:
2.0

No one was at the location. They did everything by text message, which was a bit annoying. It made me feel as an inconvenience to them. Every other uhaul location has always hooked up the trailer, and ensured it was good to go. I didn't need assistance setting up, but i never even was offered any assistance either. I understand they might be scared of covid, but at least a face to face interaction would be nice.

JOSEPH H. 
Rating:
4.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Shawn Y. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
1.0

the place was only open wed thur and fri. we called two numbers three times and got no return calls took a pix of the transporter and left. will never go to that dealer again.

Robert O. 
Rating:
3.0

The location was closed because of covid. That's fine but repeatedly LIED to by customer service! Charged for days we didn't even have the vehicle and miles WE DIDNT PUT ON IT! I'm filing a dispute with my bank!

Dianna P. 
Rating:
5.0

This was a great experience! The associates that helped me were super helpful!

April W. 
Rating:
5.0

I've not rented or drove a uhaul before & Teresa did a fabulous job explaining things & helping me pick the right size that i needed

angel I. 
Rating:
5.0

Customer did not leave a comment.

JOSH C. 
Rating:
5.0

Lady was very nice out standing service thank you very much

JOSH C. 
Rating:
5.0

Customer did not leave a comment.

Rich H. 
Rating:
5.0

The only negative is that very little air blew out of the air vents. I had the fan on high but hardly any air was circulating.

John H. 
Rating:
5.0

Wonderful experience! Teresa was super!!!

dennis C. 
Rating:
5.0

Best experience ever! Wonderful folks here!

dennis C. 
Rating:
5.0

Wonderful people ! You couldn't ask for a better experience! If you are ever in this location, and need help, this is the place to rent from!

dennis C. 
Rating:
5.0

Best Experience I have ever had! Wonderful people to deal with!

dennis C. 
Rating:
5.0

Nothing, very wonderful lady

samuel P. 
Rating:
5.0

Customer did not leave a comment.

Catina N. 
Rating:
5.0

Customer did not leave a comment.

patti P. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
4.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

N/A

Dawn C. 
Rating:
5.0

Superior service. Thanks!

Arthada S. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

Very Friendly and Fast

BETH D. 
Rating:
5.0

They were FANTASTIC!! 5 STARS FROM ME/WEHT ABOVE & BEYOND TO HELP

Vickie W. 
Rating:
5.0

Customer did not leave a comment.

patricia T. 
Rating:
5.0

Very good

Derick A. 
Rating:
5.0

Loved it here. They are so sweet. Good Christian people.

PHILLIP S. 
Rating:
5.0

Very good service from the personnel at office.

John W. 
Rating:
5.0

The best customer service ever! Watson's made sure everything was perfect! They made this move much easier.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Worked geeat for me

Shawn Y. 
Rating:
5.0

Customer did not leave a comment.

judy M. 
Rating:
5.0

Had excellent customer service.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Edith C. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Fantastic customer service and was great at answering all questions!! 100/100!

Brianna S. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

edward P. 
Rating:
5.0

Customer did not leave a comment.

curtis M. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
5.0

Very nice location and easy to complete rental that we had reserved online.

Guy W. 
Rating:
5.0

Great truck, great service.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

Shawn Y. 
Rating:
5.0

Customer did not leave a comment.

Mandy H. 
Rating:
5.0

Customer did not leave a comment.

Kristi B. 
Rating:
5.0

I can't think of a thing to change! The people were very friendly, kind, and helpful. The truck was super clean, comfortable, and easy to drive.

Brenda C. 
Rating:
4.0

Very friendly and helpful

david B. 
Rating:
2.0

Get a sign and better coordination with national!

michael C. 
Rating:
5.0

Customer did not leave a comment.

Charlie J. 
Rating:
2.0

No one there to check in equipment, just left it. said they would be there later in the day.

ed K. 
Rating:
5.0

Nothing!

Leonard P. 
Rating:
5.0

Customer did not leave a comment.

Megan L. 
Rating:
2.0

They are building a new building and in a new and better location. It will be an improvement. The staff are very nice and helpful.

shirley K. 
Rating:
3.0

The location/agent did fine and I have no complaints about it. However it was ~5 miles further from the location I had requested. The agent did fine and was knowledgable about the trailer. The trailer was in excellent condition and vendor checked operation of the lights. I just was a bit annoyed I had to go 5 miles out of my way to get the trailer.

David L. 
Rating:
5.0

Muddy dog paw prints all over the seat of the truck. Be sure to check and clean the inside of the cab.

Sherry G. 
Rating:
4.0

Customer did not leave a comment.

JULIE W. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Great service

CHERYLL C.  |  Overall Experience 
Rating:
5.0

The fender was damaged but they made a note for it everything went very well and I would rent again

Frank S. 
Rating:
5.0

Difference was day and night between the location in Madisonville and the one in Winchester.

ronald K. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

DEON M. 
Rating:
3.0

The steering on the truck had a good bit of play in it, which made it kind of difficult to drive, also the front tires were bald and knotted, had I noticed this when I first picked up the truck, I would have tried to get a different one. Other than that it did make it.

Cole M. 
Rating:
5.0

Customer did not leave a comment.

kerry W. 
Rating:
5.0

Very helpful and friendly staff.

JOHN P.  |  Overall Experience 
Rating:
5.0

Very friendly and nice family oriented people'! They are great

Marie G. 
Rating:
5.0

Heath goes above and beyond!

TIM L.  |  Overall Experience 
Rating:
1.0

The rental office is not at the property where the rental equipment is.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

MELORA A. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
5.0

Easy drop off process

Katherine R. 
Rating:
5.0

I will use you again. Thanks again for your business

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

EUGENE M. 
Rating:
2.0

On main highway passed a Uhaul location with the same name, was not the correct one. We had to drive down a country road by farms and houses and the location was actually at someone's house. Very strange, don't try to drop off at night you won't find it. Also no one there to dispute the added gas charge or miles due to driving to the location twice.

Glenn D. 
Rating:
5.0

It's kind of hard to find but the people were very friendly and explained everything

Steve H. 
Rating:
1.0

Customer did not leave a comment.

brandon S. 
Rating:
4.0

Need to tell you I had reserved a trailer at Rocky Top Storage in Madisonville. They were to open at 9am, but no one showed up by 9:45. So I went farther from home to Watsons and they took good care of me.

James C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Everything went great until I got double charged with no explonation I don't belive that is a good business practice. I recommend using a credit card with a low spending limit because they will charge you extra with no explanation.

GREG L. 
Rating:
4.0

Customer did not leave a comment.

DEWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Jermy V. 
No reviews have been submitted for this location.

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