Customer Reviews for Watsons Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

I was to pick up the truck at location near our home but was notified that it had changed 20 miles away. There was no one there to answer any questions about the truck.NOT VERY HELPFUL.

Rating:

4.0

Online it said it was open, but when I got there it had a sign on the door that they were working from home. I called the number and they said to leave the trailer there and they would check it in. I felt like someone should have checked out the trailer.

Rating:

5.0

I didn't notice it at first, but one of the chains on this trailer is broken. I used my own.

Rating:

5.0

Super easy and very nice. Made the whole process simple as can be

Rating:

5.0

the lady i dealt with in tn was so sweet and accommodating to my needs and had no issues when i dropped it off in south carolina today. really great job

Rating:

5.0

Everything worked out well I was completely satisfied

Rating:

3.0

This was a change from original pickup location. U Haul could have communicated from one to the other better. I was asked to do a couple of things I had already done.

Rating:

5.0

Theresa is very kind and thoughtful with your needs. Highly recommend this storage facility!!

Rating:

5.0

This was such an easy transaction! We appreciate the rental and the ease of rental! Thank you so much!

Rating:

2.0

Find a new location for your uhaul services.

Rating:

1.0

I was overcharged for my rental. Firstly they added on safe move which I declined, secondly when the transaction finally completed I was charged about $20 more than I should have been, they charged me for the original hold amount of $100 and my transaction invoice after completed was only $83.15. I have requested a refund and received no response

Rating:

5.0

excellent service

Rating:

5.0

Great place to use!

Rating:

4.0

Very convenient. Can do everything threw text on phone! Highly recommended for people not wanting to deal with asshole people these days. But must know how to hook trailers/drive and all. Not for beginners! The Watson’s are great people!

Rating:

4.0

The owners are very nice and helpful. I enjoyed renting space from them.

Rating:

5.0

Would definitely use this storage facility again.

Rating:

5.0

Mrs. Watson is so sweet and very helpful and I get the equipment I need when I need it.

Rating:

5.0

Highly satisfied and great people to work with!

Rating:

5.0

Not sure. We had a perfect experience with this location

Rating:

2.0

I was charged more on my bank statement then what the contract was. $52.95 versus $59.44. Nope not happy

Rating:

5.0

Everything went smoothly for us. Thanks

Rating:

5.0

Great service.

Rating:

4.0

The person at Watson's who helped me was great! She was patient and very transparent in her communications.

Rating:

5.0

The owners.we're very professional and pleasant. It was a pleasure working with them.

Rating:

5.0

Was very friendly. Truck was clean and ready to go.

Rating:

3.0

Pick up was good. Truck windshield needed to be washed.

Rating:

5.0

I had to do an after hour pickup and they made the process very easy for me.

Rating:

3.0

Auto transport had absolutely no break fluid so was unable to stop multiple times

Rating:

1.0

This location was working 100% remotely. No control over who got which trailer. Customer before me picked up wrong trailer which made them have to redo my contract. Most communication was done via text. No paper copy of the contract. Flat tire on the trailer that I had to air up every 3-4 hours to keep from damaging the tire. I had to take it and get air before I could even begin my trip. My rental was discounted and SafeTrip was added at no charge. However, it wasn’t explained what that would do for me other than prioritize my roadside call if it was needed. Apologies were extended but if someone had been on site this all could’ve been fixed prior to my arrival. I had attempted to pick up early but couldn’t get anyone on the phone or to return a text until 15 minutes prior to my scheduled pickup time. Again no one was at the office to assist in facilitating an early pickup either.

Rating:

5.0

there was no personal at drop just drop box but I did get a very friendly call.

Rating:

5.0

Owner is very nice and helpful

Rating:

5.0

Very great service! Most nice and polite experience which really helped make the moving experience better.

Rating:

2.0

How about making customer service available asap instead of having to wait on hold for over an hour!!!! Then after being on hold getting transferred 4 flipping times. Ridiculous!!!!!! It's bad enough that y'all charge out to he ass but then because of y'all's screw up I have to pay more. Never again

Rating:

5.0

Great place to park an RV

Rating:

5.0

Just pulled up called them and unhitched all good

Rating:

5.0

Excellent service , very kind owners😊 Thank you

Rating:

5.0

Excellent service!

Rating:

3.0

Have someone at the location at all times or at least be there when pick up or drop off is scheduled. Check the equipment out to be sure everything works.

Rating:

2.0

We were told to call them when we got to town because of covid after doing so we never got a return call after going elsewhere we finally got ahold of unsullied and got it dropped off

Rating:

5.0

Very nice lady and she explained everything well and answered all my questions.

Rating:

1.0

When I got to the location to pick up the auto hauler no one was there. I called the number on the door and text the number and got no response. I had to go to the business next door to get them to call for me. My pick up time was 3:00 and didn’t get it till after 4:00 and had to hook it up myself, he did not check the lights out are do anything to help me at all. I feel that I should get the $50.00 guaranteed reservations refunded to me. Thank you Roger Wolfe

Rating:

5.0

Theresa was wonderful. Thank you.

Rating:

5.0

You was way better than we expected. I will reckon mine you every time

Rating:

5.0

Customer service was professional, friendly, extremely helpful and accommodating!

Rating:

2.0

Covid crazed scared. Wouldn’t even come out of their shop. Doors were locked even. Pathetic and rude.

Rating:

5.0

This was a very pleasant experience!! I was treated very well and was well taken care of. I will definitely rent here in the future!!

Rating:

4.0

I dropped truck off after business hours

Rating:

5.0

Everything was perfect, Miss Teresa was extremely helpful.

Rating:

5.0

Easy to set up pick up. Friendly and helpful in putting the trailer on vehicle. I have already used this location twice and each time has been a pleasant experience. If I need to rent again I will definitely use them again

Rating:

1.0

I was double charged and it’s still not reimbursed. $96.93. It overdrafted my account and costed me $37 for returned, and $37 for overdraft. Total $167.96. So not ok!

Rating:

5.0

Most helpful with all aspects of rental

Rating:

3.0

Just dropped the trailer, no one on site.

Rating:

5.0

this location was wonderful to deal with. With COVID i was able to do everything online an never had to interact with people. total seamless experience. highly recommend.

Rating:

5.0

I can’t think of anything. Teresa from Watson’s was so patient & kind & just took care of our every need. I wish there were more people in her line of work that were as professional & courteous as she is, just a wonderful human being. Thank you Teresa God Bless JAMES & Tracy Gnagie

Rating:

5.0

very pleased

Rating:

5.0

Great people. Great service

Rating:

5.0

U Haul representative should not send customers from other states to locations that are closed. Really need for corporate U Haul to work with Mom and Pop locations (ie A&J in Athens, TN) to ensure that customers do not drive 14 hours to closed locations. Then get diverted to another non-serviceable location (Decatur, TN), and then finally to one that CAN facilitate the rental.

Rating:

1.0

I asked the lady when I made the reservation if the car hauler had a winch and she told me yes well when I got there the car hauler had no winch and it put me in a bind and she did tell me how to return it it took almost 2 hours for me to to get the U-Haul I was at the place at 10:00 and I didn't I didn't get it till like 12:00 or 1:00 so no I wouldn't recommend it to a friend I don't think I would use U-Haul again because I was deceived

Rating:

5.0

I rented a Uhaul trailer and the service was quick and efficient. Owner was knowledgeable, kind, and helpful which allowed for an easy experience......even in COVID times.

Rating:

5.0

Exceptionally great and fast service, went above and beyond when I was in a pinch. Thank ya'll so much!

Rating:

5.0

Dropped off after hours would have liked a way to secure the dolly was afraid of it getting stolen other than that was a great deal to move my car to my son very economical 1st time renter would do it again thanks

Rating:

5.0

Great to work with, awesome customer service

Rating:

5.0

Despite quarantine style restrictions in place, return responses were prompt and handled with aplomb. I was quite pleased with the speed and efficiency of the return. Top notch!

Rating:

5.0

Super convenient, customer friendly and attentive to our needs. This business is a real asset to our community. Would recommend them to anyone.

Rating:

5.0

Did not interact with this facility. They are only open Wednesday, Thursday and Friday. Had to return truck Sunday evening to catch a flight back Monday morning.

Rating:

2.0

No one was at the location. They did everything by text message, which was a bit annoying. It made me feel as an inconvenience to them. Every other uhaul location has always hooked up the trailer, and ensured it was good to go. I didn't need assistance setting up, but i never even was offered any assistance either. I understand they might be scared of covid, but at least a face to face interaction would be nice.

Rating:

1.0

the place was only open wed thur and fri. we called two numbers three times and got no return calls took a pix of the transporter and left. will never go to that dealer again.

Rating:

3.0

The location was closed because of covid. That’s fine but repeatedly LIED to by customer service! Charged for days we didn’t even have the vehicle and miles WE DIDNT PUT ON IT! I’m filing a dispute with my bank!

Rating:

5.0

This was a great experience! The associates that helped me were super helpful!

Rating:

5.0

I've not rented or drove a uhaul before & Teresa did a fabulous job explaining things & helping me pick the right size that i needed

Rating:

5.0

Lady was very nice out standing service thank you very much

Rating:

5.0

The only negative is that very little air blew out of the air vents. I had the fan on high but hardly any air was circulating.

Rating:

5.0

Wonderful experience! Teresa was super!!!

Rating:

5.0

Best experience ever! Wonderful folks here!

Rating:

5.0

Wonderful people ! You couldn't ask for a better experience! If you are ever in this location, and need help, this is the place to rent from!

Rating:

5.0

Best Experience I have ever had! Wonderful people to deal with!

Rating:

5.0

Nothing, very wonderful lady

Rating:

5.0

N/A

Rating:

5.0

Superior service. Thanks!

Rating:

5.0

Great service

Rating:

5.0

Very helpful and friendly staff.