Customer Reviews for Watterson Trail Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Watterson Trail Mini Storage

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MICHAEL C.
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Customer did not leave a comment.

MICHAEL S.
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Staff was very quick and had us out the door in a short time, Great!

Autumn T.
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Customer did not leave a comment.

Glenn G.
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Customer did not leave a comment.

John M.
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Great service and very helpful!

Stacy U.
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They overcharged and did not have equipment in van that I ordered online.

Debra C.
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The lady there is very hateful, she also checked the box that the van i was getting was full, it was not, it was below the full line. But i filled it up and they still charged me $4.88 for fuel sales, another charge that i was not told about was enviromental fee of $100. They owe me $5.88 and will refund it to me or I will go to someone that can help me get it back. Stay away from this place. Thanks, Debra

Dalis F.
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The front desk people were very rude and short. This is my first time renting a Uhaul so I obviously don't know everything about it. Right when I walked in and said I had a reservation the older man at the desk asked me for my name, I gave him my first name. He then said someone else had rented the uhaul, it was under a different name. I said well I did online... Could it be under my last name? Gave him my last name. Seemed like he didn't wanna do his job. Didn't give me a total or really explain everything I needed to do. I realized on the way back he had given me the wrong receipt of someone else with their personal information on it. When I dropped it off, there was a lady at the desk this time. I said I was here to drop off a truck & she very rudely said “Hold on a minute”. Explained to her the man this morning gave me the wrong receipt. She didn't really care or try to make another one. I work in customer service so I was very disappointed to be treated like nothing I said was important or acknowledged.

Stacy U.
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Customer did not leave a comment.

Collin P.
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Lisa E.
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Ralph was very nice and professional. I have only good things to say about this location and him. Fast check out and check in and the truck was well maintained and clean.

Ron L.
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My go to uhaul dealer. Always nice and helpful.

matthew W.
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The location was not aware of the reservation. Equipment was difficult to drive as a result of poor maintenance. The location smelled of urine.

James R.
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Need to mark the key pickup box a little better. It was hard to find

Tom B.
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Post drop off directions before depositing key in the box.

Carmen E P.
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Customer did not leave a comment.

Dina B.
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Such nice people, thanks.

Katherine L.
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Customer did not leave a comment.

Joan L.
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The office smelled like cat urine and U-Haul needs to understand most people only have one phone number now. One more thing I did not receive the email about the rental until after I had rented it.

Robert W.
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The man at the pick up location was not friendly. He made several unnecessary, rude comments.

Scott B.
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Customer did not leave a comment.

Jermaine L.
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Stephen WAYNE M.
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juanita L.
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The guy was rude I got to the place it was closed, I called the number on the sign. I told the guy I had a reservation at 3, I got there at 2, he said well it's not three yet. So I said okay I was told to be out here before 3, he then tells me it's going be a 15 min wait until he gets there. At 2:15 I calls him again I asked him do he think he'll be here by 2:30, he said he should be there in 5 more minutes. He then comes and he's rude he did not speak and he made me feel like I was wrong for being there early, awkward silence in the room, he didn't explain any fees or cost. I asked him the cost and he told me that there would be a hold on my card. Then he told me the amount of$94 and some change. Handed me the keys and that was it. I left the building and he comes out a few seconds later and tells me to examine the truck. The whole experience was weird. Bad customer service and poor communication skills I would never go back to this location nor refer anyone I know. There was no Dolley on the truck as well I got all the way home and found that out. I am female and I was expecting better expectations with this company knowing that this is a business no equipment was available for my use of expenses. I feel like my experience was treated very rudely and unprofessional.

Cynthia R.
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Customer did not leave a comment.

wendell frank S.
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The woman at the front desk was extremely rude and she seemed to have racially profiled my wife and I for where we were moving too. She did not think we had the money and overalled judged us based on our appearance. She referred my wife and i as. “You people” stared “you People never have the never money on time”

David B.
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Ordered a 10' truck, you asked if I could substitute a 15' at same cost. I needed to verify clearance of a 1 lane bridge and was concerned with height of 15' truck. I was told it required 10' clearance, when in fact it required 11'. My bridge was 10'9" clearance, which resulted in an alternate path to/from my destination 3 times. Other than that, I was pleased with my rental.

zachery S.
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Customer did not leave a comment.

Caitlyn C.
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The staff was very unfriendly and rude. When we arrived for our reservation the older woman and man never greeted us and spoke to us very condescending, as if there was no way we made a reservation and were in the wrong place. Also for no reason, the woman was glaring at my father who was standing off to the side while she was filing my paperwork. After I got the keys, I asked if I could leave my car there because I would be returning the truck in a couple hours and the woman acted like it was a big problem but then said it was okay. I don't know if they were racist or just don't see many 22 year old women renting trucks but for whatever reason they had a problem with us being there. Will not return to this location!

Theodore F.
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Customer did not leave a comment.

KENNETH J.
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dawn M.
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Was charged for 3 gallons of fuel when I returned it at the amount stated on my invoice... made a point to fill it right down the street as well.

Stephanie E.
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Customer did not leave a comment.

kerry S.
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Great service, nice people

harold B.
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truck was there an ready to go, people were nice friendly ' and a very good truck for our needs, thanks to all for being there for us, in time of need!

JORDAN H.
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The whole MINIMUM 50 miles of gas hidden fee bullshit was pretty annoying, it's like a hidden fee. This has nothing to do with the individual Uhaul place, they were lovely, but as a whole, this should be included in the price, not as a surprise as you swipe your card.

Dustin W.
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Customer did not leave a comment.

Michelle S.
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I was given a truck on empty it was reading 49 miles to E. I put 25 dollars in there and was still charged an extra 23.08. For what reason I don't know.

Jim A.
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The person was 20 mins late getting to work so we had to sit there twirling our thumbs. The poorest customer service I have ever gotten for a U-Haul

CARL S.
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Nothing comes to mind

Joshua H.
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Customer did not leave a comment.

Frank A.
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Customer did not leave a comment.

TIM B.
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The store was, and has been previously, absolutely fantastic. We have used this location several times. The owners always do all they can to help us with all our needs.

RANDALL LOWELL G.
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EVERYTHING WENT AS EXPECTED.

DOUGLAS B.
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Great experience, equipment was in very good condition and ready as promised.

Lolita L. K.
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Customer did not leave a comment.

Adam S.
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Customer did not leave a comment.

Denise B.
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Very friendly and accomodating. It was very clear from the start this location cared about us and wanted to help.

John P.
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Ralph is top shelf. Great to work with and very accommodating after hours.

CHRISTINE ANN B.
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Customer did not leave a comment.

Stacey F.
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Customer did not leave a comment.

Bob E.
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Was not inviting as no easy access to park truck after hours...parking lot is tiny and truck was huge. Had to leave diagonally between other trucks and an suv. Also, when owner called and we discussed movers had been delayed, he told me the truck wasn't due out until the next morning at 9:30 and then charged me an extra day without warning!

David R.
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Workers were not very professional. Complained about the program. Made a comment about the state of my drivers license. They were trying to be funny. But it was obvious that they didn't put too much into their job

JASON L.
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Customer did not leave a comment.

WILLIAM AUSTIN S.
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Reserved online for pick up at 3p when we arrived sign on the door said "will be back in 45 minutes." No way could we know when they had left. Very disrespectful to others time. Would make since to post return time, that way people can get other things done if it's going to be a long time. Our wait was at least the 45 minutes. Otherwise, friendly service no other issues.

Stephen H.
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Great experience. Thank you.

Shaun M.
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Customer did not leave a comment.

Amanda A.
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vincent G.
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Not much parking space. Otherwise, smooth rental process. Will use again in the future.

Stephen B.
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The gentleman was accommodating and nice

JUANITA CATHERIN B.
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Customer did not leave a comment.

Karen D.
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Very friendly and helpful!! It was a pleasure to do business there. Would recommend to everyone that has U-Haul need's!

CHRISOPHER DALE H.
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Customer did not leave a comment.

Laurie R.
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shameka B.
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Paul W.
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Easy and friendly. Overall a great experience.

Samuel B.
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Bala C.
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DAVID S.
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Nothing. Everything was great! Ralph runs a good operation. We will continue using you.

Michael C.
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Website mentions that this location is open on Sundays, but location was not open on the Sunday I dropped off the trailer.

Michael Ray B.
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Great experience have been let down by other moving truck rentals I was very pleased with my experience

Robert M W.
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Customer did not leave a comment.

Josh P.
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No drop off delivery location was given, the initial phone operator told me that my pick up would be in Shelbyville KY where I was moving from so the mileage was determined from that location. No additional miles were given to drive from Louisville to Shelbyville, even though that was not my desired pick up location.

NIHOLAS J. C.
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Who ever sent the email that said where I was suposed to pick up the trailer, sent me to the wrong Uhail location which was out of the way from my location. I called and found out the correct location, so I spent over an extra hour, so I wasn't happy with that part of my Uhail experience.

Michael Aaron H.
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The lady wasn't particularly friendly, they didn't seem to have the inventory that U-Haul has on their sites (furniture dolly, TV Boxes, weren't certain they had the furniture pads, etc). I realize it was a busy weekend, there was nothing wrong with this location, there just wasn't anything special.

Huang-Chia C.
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Customer did not leave a comment.

charles W.
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bert C.
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Sarah B.
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JANETTE L. M.
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The contract for the truck and tow dolly should have been done separately so that there wouldn't be any problem dropping off the tow dolly enroute to my destination. I explained at the time that I wanted to have this option. I needed to make numerous calls to arrange to drop off the tow dolly "early" and there seemed to be poor communication between the various U-haul offices. I ultimately was able to do so but all the hassle could have been avoided if the paperwork had been done correctly from the get go.

James H.
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A little pricey but, in all a good experience

GARY WAYNE T.
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The old lady and man are very nasty not only to me to other uhaul repes I will never go to that location again

RAYMOND R.
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Pick up was fine, it wasn't raining.

BRIAN W.
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Great service. Thanks.

Mohamed S.
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Customer did not leave a comment.

GLENN WALTER L.
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The staff is highly competent, helpful, and friendly. The area to connect to / drop off a trailer is a little tight, so plan on arranging things by hand.

Steven D.
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there was a cargo mat in the floor when I picked it up

joshua W.
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Customer did not leave a comment.

david B.
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Jennifer G.
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TIMOTHY H.
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BECKY R.
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Shirley T.
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Nothing to improve upon. Service and facilities were excellent!

Tim M.
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The agent at that location couldn't be nicer or more helpful. If the equipment we need is available, we always try to use this location.

Margie B.
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Facility did not have correct dolly that I reserved on hand.

ALBERT G.
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the facility was well kept, the attendant courteous, the trailer, not so much. It was beat-up and rusty. The hitch was very hard to connect and disconnect.

Elisha R.
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Customer did not leave a comment.

RYAN H.
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Customer did not leave a comment.

Brad D.
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Excellent customer service. The total time in and out was only about 5 minutes.

CAROL M.
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I have used this location before for trucks and storage and have been very satisfied .

No reviews have been submitted for this location.

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