I did an online order that went from $20 to $151 when I actually got to the store then after I returned the van there was a additional charge of $46 ( actual charge) so I needed up paying almost $200 for van that I really only needed for like half an hour and I was told I should get the $151 back but never received it which is why this the last time I'll be using these services
AARON E
Customer Reviews for Waukegan Mail Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Understand the process better and set it up properly for the customer. Have someone available that is able to answer questions and fix problems.
RACHEL BLocation Waukegan mail depot. The location was very easy to get to, with plenty of parking. The store was very clean with clean restrooms and air conditioned. The staff were super friendly and knowledgeable, they answered all my questions without issue. Overall this has been one of the most pleasant u-haul rentals I have had. Ty so much Customer service: 5/5 Cleanliness: 5/5 Knowledgeability: 5/5 Location accessibility: 5/5
DAVID MYanesa and Gabriel were AWESOME!!
Earle LAccessible, with a lot of help from the representative
Finley H