Customer Reviews for Wax On & Wax Off

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wax On & Wax Off

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Becky D. on

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The team at this location were extremely helpful. They walked me thru reserving and checking out the equipment online and went out of their way to make sure everything was being done accurately and to my specific needs. They even gave up their office chair for me to sit in while I was figuring out the online process. Extremely nice too when I returned the equipment. I will definitely go to them in the future for my Uhaul and detailing needs.

Taylor H. on

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Wrong size trailer recommend. I will need to rent another and make a special trip to complete the move. Gas tank was empty when we picked it up.

Samer A. on

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I did mobile rental. Your system did not recognize my location despite multiple attempts. I tried first on my android phone and then on my iPhone. Location sharing settings were on. I ultimately got it to work with my wife's phone. You need to make it more reliable and fail safe. I would suggest a scanned bar code at the location or something like that in case location cannot be identified.

Randy A. on

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I ended up at this location because the original location I MADE the RESERVATION at was not at all helpful. The second location where my reservation was transferred to provided NO HELP because at 4 pm they were "closed" for Uhaul. Really??? The best part of this experience was the ladies that help me via phone. ?They saved the day. If not for them this was a disaster. As for the location I ended up at, it was fine. I never dealt with anyone, it was all online.

Michael B. on

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Have a U-Haul sign somewhere visible on street. It was very challenging to find.

Rischelle B. on

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Customer did not leave a comment.

mary E. on

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No one was there when we went to pick up at Wax on Wax off Newport. Finally worker showed up, stuck in trafic. Called to get the key code and it arrived to me after I got the truck home, as employee got me the key, but no dolly which I paid for and want a refund as well as for truck I did not order. I have a confermation for a 15'. truck with dolly at 127.00 with tax, ended up with a 20' truck that was too big, only half full of gas, no dolly. I filled tank ($50.00) as not knowing how much gas I would use and only used a quater of a tank, want refund for what I did not use. no one went over anything with me. Want a refund for the dolly I did not get. Y Pay More has uhaulsw closer to my home that had plenty there and when I returned to town they were all still there. I ended up pay 2 cab bills as I had no where to leave my care, this is a joke and I am not happy at all and feel that I was taken advantage of. I told the person on the phone I am disabled and didn't want a uhaul I had to hike up into. Had to bring a step stool to get into. I have to rent another uhaul before the end of the month to finish moving and I expect a discount on that vehicle to make of for this mess, I have my confermation for a 15' not 20' and the dolly I already, but did not receive, dolly.

James N. on

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angela M. on

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Very nice people

KEVEN M. on

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Alicia B. on

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KEVEN M. on

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Melanie M. on

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All arrangements were done over the phone due to this location not having personnel but that didn’t matter. There were a few problems but they made sure I had a number to call with any problems and they straightened it all out on their end. Problems occur with computers but excellent customer service makes up for that. Thank you, I’ll be back.

SID R. on

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Sales associate was very helpful and professional.

Walter R. on

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Truck needed some cleaning, windows were filthy on the inside and out. Truck ran good from Oregon to Arizona. Some confusion when we went to inquire about picking up the truck but it got straightened out that day.

Sean R. on

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richard B. on

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Issue a signed paper contract along with the email version.

Pat B. on

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Very nice gentleman that helped me.

Marci M. on

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The guy who assisted me on-site was very nice and helpful.

William M. on

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Richard D. on

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Excellent service to customers needs. I will be back

Donald R. on

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michael K. on

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Aaron F. on

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My husband said that the man running the desk was condescending and rude to another customer, while he was there.

Charles S. on

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I had one of the worst retail transactions with the location and the Uhaul app is a failure. I arrived to pick up the truck for a single day in town move, the attendant said he had nothing going out. I referenced the uHaul app that I was prompted to download when reserving online. He said he didn't care what it said but offered to call his supervisor. I attempted to go through the app check in process however the app would loop back to take a picture of the back over and over. The supervisor helped the attendant with checkout. The fuel clearly was between 1/2 and 3/4 .... so 5/8 right? The attendant marked 3/4... I said no.. its 5/8 - he looked and said so what.. and asked me to initial the incorrect fuel.. why?? I circled 5/8 and took a photo to prove it later. I am happy to give you that photo! He also told me to park across the street and it was $5 for protection of my car... maybe he was joking? Did not seem like it .. very unfriendly. Upon returning the app failed to load photos again and locked up. I called 1800 uhaul and after 25 minutes on hold the car said she could not help with the app stuff.. I asked her to note the time I returned. I replaced the fuel from my 16 miles with 2.2 gallons and have the receipt. I also took a photo with the fuel and returned mileage and location of the truck. The following Monday the app showed rental to the 25th .. I returned before the agreed 6:15pm on day of rental ( I returned at 5:45 ). I was charged a $28 fuel charge as check in fuel was marked at 3/8. I have photo proof of my fuel replacement and took great care of your truck in my 16 mile rental. I will dispute the charges with my credit card and submit this to arbitration with supporting documentation. It seems like this location is a scam and shakedown. My story will be heard by many in this small town. Crazy .. please help!!!! Charles Scott 503-505-0975 I have attempted to resolve with Mr Tom Ross of Oregon area with no success. He explained I was only charged the one day .. thank you. However the $28 in fuel charge must be reversed... its theft as I will be happy to provide proof of refilling the fuel from my 16 Mile rental.

Mike B. on

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DUANE S. on

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Jeff W. on

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Angel G. on

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Excellent service given by your clerk @this location, and also by your customer service reps.on the phone, Just excellent. but you need to re-do this office....its kind of spooky, dark and outdated, doesn't look professional at at all. For the looks of this location I wouldn't expect the great service I actually received.

DAWN D. on

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Nathan H. on

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Mike W. on

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I was injured because of no help unhooking the car hauling trailer. I was forced to crawl around underneath the car and back of truck to unhook un connect unchain unstrsp lift the hauling device push it back and figure out how to drive my car off the ramp without it comming off the rack with no real help. I’m disabled, said so and with a double hip replacement could not do this well so I was injured. I live in an assisted care facility with nursing help. This was just wrong

DON L. on

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The attendant was very helpful and friendly

David C. on

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Emrys G. on

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The website is awful. It took two hours.

Gerald G. on

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Allen P. on

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We sat in front of the place for entire hour for the guy to fix a single fuse. The A/C didnt work and we traveled across the entire country during hot weather. It's an automatic that didnt automatically shift, about every 30 minutes or so I had to manually shift because the Rpm were flying out the roof. Would never go again if I was around that area still.

steve J. on

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i rented the truck for 1 day i picked it up at closeing i thought as long as i returned after hours but before the second day opening it would be just one day but U haul felt the need to charge me for the second day. this left a bad tast with U haul i felt gouged. If your not missing out on rental opertunities dont gouge your customers!

CLARY G. on

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Phil S. on

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Jontom K. on

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the phone app provided a cognitive test, similar to one that is used during a neuropsychological test for brain injured patients to measure precise cognitive impairment that ia suffered by a patient. I am familiar with it because I have had a brain injury. that little test prevented me from renting because it apparently thought that I was drunk. i took great offense to this as i haven't used alcohol or drugs since 1981. If you people cannot tell the differ ence between a 30 year poa t brain injured person and a drunk you should probably find a different way to determine that problem.

Sena B. on

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Did help get truck we needed. Avoid using the moving help they offer. Careless with loading and unloading, damaged items and misquoted fees. Charged three times more than U-Haul previous quote.

Ian C. on

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The service was fine but was overcharged by 2 days, nearly 100 dollars

JANINE K. on

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Maybe charge less for in state movers.

Gabriel K. on

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Mary P. on

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JAMES L. on

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Linda L. on

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There are other places close where we’ve gotten clean equipment.

Robert W. on

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ROGER W. on

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Antonio D. on

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The employee was rude and bad attitude there is a big lack of communication between pick up location and drop off location . If your told to deliver the truck at a specific location .

Deborah M. on

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I have already recommended this U-Haul location and movers. The were efficient, fast, saved me money!

Karole P. on

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Way too much money for two hour rental

david R. on

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Steven B. on

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The gentleman at the store immediately walked out and had the return processed within about 3 minutes. He was terrific, and also engaged with me in some polite conversation, gave me a couple of tips about where to go for some services, and even cracked a couple of fun jokes.

Theresa H. on

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The online system is awful. I reserved a truck and two hand trucks, got a confirmation email then a couple days later got a new confirmation that it would be a larger truck than I reserved that would not fit into my new driveway. When I picked up the truck I was told they did not have an appliance dolly after all, sorry. Would never use this uhaul again, nice enough employees but so disorganized. People are counting on things, otherwise why take reservations?????

STEVEN H. on

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Elaine S. on

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Dennis M. on

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Have better process for checking a vehicle back into the system. It would be good to tell people it will be easier to have an account in advance.

john P. on

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Danielle D. on

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It's a tiny Uhaul rental place in a tiny town, so we didn't have high expectations. It was more like a used furniture garage sale location.

ROB W. on

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LEONARD G. on

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Casey R. on

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Someone called to confirm my rental and they said that I could pick the truck up an hour before my desires time ... We got there early and had to wait.

RICH K. on

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rick B. on

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Have the vehicle we request available.

JESSE W. on

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I order a 26 ft uhaul, 3 weeks in advance and there were no problems. The day before I was told I was going to receive a 20 ft with a 5x8 trailer. The windshield wipers should have been replaced 6 months ago, very unsafe for our trip over a mountain pass. Overall, the uhaul was fine but not nearly as well as it could have been.

James C. on

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Lydia B. on

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See previous comments in pick-up section.

Chris V. on

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DR. RONALD D. on

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Disorganized and difficult to communicate with clearly. Gave me no hints about driving a 26' vehicle, e.g. that one has to swing widely to avoid closely-parked cars. Derelict in duty, somewhat. "Just take it and go."

Richard W. on

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Don't tell the person the truck gets 28-30mpg when I got 7.2! Don't tell them the truck is full when after 50 miles it takes $33.00 to fill up @ $2.49/gal.

Linda P. on

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Very helpful and friendly personnel!

Justin R. on

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The woman was very helpful with my order.

BARBRA C. on

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Great people we had to move and there were no avaulable trucks or trailers in our area they hooked us up thank you so much we will be using them again in the future

Jayde F. on

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Very friendly! They helped me move at the last minute when I had no one to help, even worked with my budget, and went out of there way to make the move less stressful on me. Brenda is a sweetheart! Customer service is an A+

John D. on

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Convenient drop off location. Helpful staff.

Greg G. on

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more parking would be great.trailers jack was very hard to turn

Betty H. on

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Newport was friendly and very helpfull

Charles A. on

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Great, customer service, have recommended this location to my company already

John D. on

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Good customer service. Easy drop off.

Pamela S. on

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JEFFERY K. on

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JEFFERY K. on

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Robert W. on

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Morris G. on

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unorganized, didn't have appropriate wire adapter for lights. Sent us to the auto store. Didn't give us the furniture dollies or moving blankets we had ordered. Had to back twice to get it right. SORRY

KAYLEEN W. on

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Customer service great!

Dwight S. on

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Brenda was very friendly and professional.

Gerald B. on

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Dennis E. on

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Was told over phone they opened at 8am. Showed up at 8:30am, the time I made the reservation for. They open at 10am!!!!had to pay four men for over an hour and a half while we waited to get truck. We had originally made the reservation for South Beach but someone from hail called and moved us to the NE 12th location. That is where the trucks are but you have to check in at a dumpy thrift store on NE 11th, there is no sign and we were not told this. We had to change truck size due to maintenance at storage locker, luckily they had one. This was a very stressful time for us and this did not help our move.

VALERIE K. on

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Robert W. on

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LEONARD G. on

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CHARLIE B. on

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This was a very poor experience for us. We would not use this location for a pick up again.

VALERIE K. on

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CAROL H. on

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Florence W. on

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Raleigh B. on

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Ryan V. on

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wash the bugs off the truck and kindly honor a guarantee of the truck I reserved with less shade about printing receipts for payment.

Paul L. on

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Web site said location was open Sunday, which is was not.