Customer Reviews for Wax On & Wax Off
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everyone was very friendly and everything went very smooth would recommend this U-Haul to anyone

Rating:

5.0

Excellent customer service.

Rating:

4.0

Tires were bald -a safety hazard.

Rating:

1.0

See above

Rating:

5.0

Noiprovments

Rating:

5.0

Nothing as far as I'm concerned. Professional, informative, courteous and simple. Life should be so easy! Sam

Rating:

4.0

The truck was left dirty from previous user but we were warned about it first. They hadn’t gotten to cleaning the floor but that’s fine. The fuse for the dash display kept shorting out so it was hard to see what gear we were in at night. The right windshield wiper kept coming off. I was able to pop it back on 3 times. But it popped off a 4th time in the middle of a downpour on the highway at night and flew away. It was not safe for us to stop and we couldn’t see well enough to pull to the shoulder. We continued on with one wiper and the other scraping against the windshield. Just very grateful that it was the passenger side wiper that went out and not the drivers side!

Rating:

5.0

Super helpful and very kind would highly recommend to everyone for you uhaul rental needs

Rating:

5.0

The brake function needs to be improved a bit.

Rating:

5.0

Everything was easy and straightforward and the customer service was excellent.

Rating:

5.0

Very personable staff, truck ready for us when needed, they also have boxes and other supplies. Easy to drive off the lot.

Rating:

5.0

The U-Haul app never works. I always have to call customer service. Other than that, my experience was good.

Rating:

5.0

Excellent host at location

Rating:

5.0

The return went very quickly and smoothly.

Rating:

5.0

Very easy and quick transaction.

Rating:

5.0

Friendly staff, clean environment, and checked truck in Thats it. great job U Haul

Rating:

5.0

Easy to get to and drop the haul off. Very nice gentleman helped me.

Rating:

4.0

It’s not very clear it has anything to do with uhaul

Rating:

3.0

We dropped off after hours, so there were no personnel present, but the signage was helpful so we were able to complete the drop off process without issue. I do want to share that the RPMs on the truck ramped up when going down hills--this was concerning, but during the check out process using the app, it didn't seem like there was an adequate way to explain this. We got to Newport safely, but hearing the engine rev up when I was using the brakes going down hill was alarming. Overall though, we had a good experience, aside from the chaos of check in and picking up the truck when the server was down.

Rating:

3.0

They were friendly and made sure we understood everything

Rating:

4.0

Ted was great. Easy from start to finish.

Rating:

1.0

No personnel was there. Virtually no visible signage from the street. Very poor experiance.

Rating:

3.0

I would suggest you start the truck next time before looking at gas gauge, this truck always said under the amount before I started it to continue my trip, then would move up. They were very nice to call me back after hours to let me know how to return keys and where to park when I brought the rental truck back.

Rating:

3.0

The signage was not clear that there was an actual office at this location. The office looked more like a temporary space than an actual office. The attendant was very nice and helpful.

Rating:

5.0

Very personable service.

Rating:

5.0

Location wants more vehicles. Last time I wanted to drop off in Newport I had to drop off 50 miles away in Corvalis

Rating:

5.0

everything was perfect

Rating:

5.0

The gentleman running things was friendly and professional. He made the experience a pleasure.

Rating:

1.0

Worst online sign-in experience ever. I showed up a little early for my reservation, but the app refused to accept my location. When I called tech support they told me to close it and use the web page--so you know it doesn't work!!-- but the web page didn't want to find me or keep me signed in either. After 45 minutes trying to stay logged in, because it kept sending me back to the login page over and over, the local guy arrived and tried on his computer. Similar issues, and then the links you sent for photos timed out as soon as I opened them. It was only his blood, sweat, and tears fighting your non-functional online system for ANOTHER 45 minutes that got me a truck and on the road, an hour and a half late. At least the truck didn't break down. The ONLY real positive in this experience was the patient, persistent local guy.

Rating:

1.0

Train staff. Clean vehicles. App difficult to navigate.

Rating:

3.0

*Average because it was under construction. ‘Ken’ was very helpful as the whole Uhaul app was not working appropriately . *No.. because I found trash in the door deep pockets on the passenger side. *Yes because there are only 2 locations in town.

Rating:

3.0

it was ok... on a very busy roadway. I returned after hours and as a 74 yr old woman, the location felt a bit sketchy. too narrow of space to stand back from the truck to get the pics that the app wanted me to take. I did my best

Rating:

3.0

I had a horrible time with the app. It took live chat & a phone call to get it done. It kept declining my pictures and the head shot could only be done on the rear camera. Very difficult when checking in alone.

Rating:

3.0

Location is in the center of town which is nice for easily getting onto hwy 20 or hwy 101. Parking is not ideal, so if leaving a car overnight this is not an ideal spot for that, ironically for the same reasons noted above. Locker boxes need maintenance as they are falling apart as if they have been tampered with.

Rating:

3.0

The U-Haul app was one of the worst I have ever used. We registered ahead of time and checked in via the app as I was told we were supposed to do. However, the driver and I spent 30 minutes trying to get all the information we were asked to supply to your app after we arrived; we had to put in info that we have already entered. The folks at the U-Haul location assured us that most people had trouble with the app. Your app is definitely not user friendly.

Rating:

5.0

Uhaul phone app is not user friendly.

Rating:

5.0

The lock boxes are old and rusty. However the business owner says they are making improvements.

Rating:

3.0

Self check in was horrible it toke me a hr just to get my truck due to app problems

Rating:

5.0

I always know I can count on U-Haul to have a couple different trucks here.

Rating:

5.0

Best experience. We hit some complications and had to keep the truck several days late and the customer service person went out of her way to help. Thank you.

Rating:

2.0

Self service check in was difficult, had to have uhaul rep do it via phone. Cargo area was not clean, and the location did not have pads I ordered.

Rating:

5.0

Nothing. Every standard was exceeded and Lonnie provided excellent customer service/experience.

Rating:

5.0

Keep Lonnie as a U-Haul Representative. He is great!!!

Rating:

3.0

It's difficult to provide a review because the location was closed and I had to use the website for drop off.

Rating:

5.0

Awesome attendant

Rating:

4.0

Lonnie was above and beyond above-and-beyond. He really was. He showed up early to make sure I was able to get my truck with enough time to get my job done. And I did, with his help.

Rating:

1.0

Checking in and out was awful. I will never rent a U-Haul like this again it took forever to get the vehicle and same on return!

Rating:

3.0

The man at Wax On/Wax Off was super friendly and helpful, though he needed to call someone to assist and that person was having phone connectivity issues. I was able to figure out the self check out online myself. I appreciated getting a call several days in advance to notify me that the truck would be there.

Rating:

3.0

Difficult to see the location from the street, but once we found it, drop off was easy!

Rating:

5.0

Definitely one of the nicest people I've done business with!!

Rating:

3.0

Have a person there to check you in And Help with the Paperwork. When I returned to Arcata California A person was thereTo check it in which I think really helped . The truck was dirty on the outside but relatively clean inside.

Rating:

5.0

Lonnie was very helpful and nice!

Rating:

3.0

It was very hard checking out the truck by my phone. Where is the personal checkin? Took me about 30 minutes. The truck I reserved online was there but when I called the 800# I was told it wasn’t available so had to take a bigger truck. It was still sitting there when I brought the big truck back. I imagine checking in and out this way could cause a lot of frustration for some people. But I got the job done and truck worked great.

Rating:

1.0

The actual location was fine. The problems we had were do to Uhaul's online check in as we were forced to pick the equipment up after hours. We spent over an hour trying to check in before we were successful.

Rating:

4.0

Enable the user to complete the rental agreement requirements beforehand.

Rating:

4.0

Nothing

Rating:

3.0

The Uhaul trucks were parked bumper to bumper in an “L” shaped alley and some were facing each other. It was very difficult to get the vehicle out of the alley past the other large trucks and around the sharp bend of the alley onto a busy highway. The Uhaul was online check in only and the website said the vehicle number should be on the front right of the vehicle but it wasn’t. It was on the side towards the back. My truck was dirty inside and had sticky stuff on the steering wheel. When I went to turn my truck in, the online website wasn’t operating and was glitching out. I had to drop my keys in the box and call someone the next day to ensure I didn’t get charged anything extra. They were nice enough to check the vehicle in for me.

Rating:

1.0

Self pick up service was awful! It wasted 2 hours of my day; yet I paid full price.

Rating:

1.0

I think this wrong destination needs to be reversed I already had to drive over a hundred miles out of my way to go get the truck then they wanted me to drive another 40 out of the way to return the truck somewhere else that's a bunch of crap

Rating:

2.0

I am a senior and found it difficult to use my phone and lock boxes...I did not have a signal at tht location

Rating:

5.0

Get the app fixed you expect customers to use it.

Rating:

4.0

This was just a drop off location. I didn't know this was affiliated with Uhaul.

Rating:

3.0

Small lot in a small town. About what you would expect.

Rating:

5.0

Great experience

Rating:

4.0

It was tricky renting online. But still like uhaul for my moving needs. The guys at the Newport site were kind and came out to offer personal help if needed.

Rating:

2.0

After already completing all paperwork online and having confirmation. And registering on the website. And downloading the App and jumping through all the hoops their with photos, etc-- arrived at the pick-up site and sat in my car in the freezing cold for half an hour because the electronic process didn't work and the phone number connected me to a call center across the country that wasn't able to help. Finally banged on the door of the garage and found a person who, after another half hour, was able to get us a lock box code to get our truck

Rating:

2.0

When I arrived the person working there wasn't sure of the status of the van and had to call someone to find out. He was very personable and tried his best, but it delayed my pickup even more after it was already delayed from a self-pick-up that was cancelled by U-Haul. I still had to go through the self-pickup process even though there was an attendant there. In addition, as part of the process he handed me his cell phone and asked that I to talk to the U-Haul representative on the phone with him. This made me very uncomfortable because due to concerns over COVID-19.