Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dude at the counter in the morning had hella additude, dude at the end of the deal was good tho, but man that first guy, fuck that dude
Apparently my trailer was due at 9 and someone else wanted it at 10. I wish they had called me at like 9:30 or something, it probably would have been better for everyone. I thought I had all day. I understand why you charged me the extra day, but i think it could have been avoided if you called.
Always good people at Wayland Hardware!
Everyone was extremely helpful with the rental process. No hitches—all went well. Thanks to the wayland staff
Friendly and fast service
The tailgate on the trailer was bent from prior use. It worked okay, but probably should have been repaired/replaced before renting it out.
First time I have used a U haul. Bill was very informative and helpful. Awesome experience will use again!
Associates were very rude and dismissive within the entire transaction and kept messing up the online special I capitalized on. The associates kept telling me I was going to have to pay about $70 more than my online reservation for a one-way in town special. Lastly, the ramp was jammed inside the truck when I went to load and would come out any farther than 2 to 3 feet. Returned truck back to the store for the associate to pull it out slightly and run backwards until it released and said I got it out your good! The rest of day using the truck the ramp gave us a problem both in and out of the truck! Worst Uhaul truck and experience ever!
The gal over the phone was a bit rude, but the young man I worked with at the time of dropping off was a joy to work with!
Make sure your truck's are clean @ take out.
Need a place to wash your hands after unhooking trailer.
The trailer was in very good shape and easy to hook and pull. Served our purpose extremely well. Nice people to deal with as well.
Just keep on keeping on great job
See below.
Quick, easy and friendly!!
Nothing to add
The Check in did take awhile but when I returned the trailer it was in & out.
Right tire tie down strap was stuck under roller bar. We had a real hard time getting it loose. Everything else wasin perfect condition.
You don't need two other peoples names and phone number other than mine and my credit card number or my email make it to much not good for business.
Outstanding staff - very prompt to answer questions and help with the reservation process. Best customer service!
The truck I had needs wiper blades.
It might be good to give a little leeway to people when traffic or a train makes the 30 minutes behind schedule and you charge them for a full day for the truck. I got charge an extra $100 for being late cuz of a train. I dont think I will ever be a return customer and I've always used u-haul. It would have been nice to have been told to just keep it since I already paid for it but instead I'm making several trips wasting gas being put further in debt. So thanks for that. Next time I will pay someone to move me it will be cheaper than using you again.
The women who checked me in Vicky at Wayland was very argumentative and terse. The first old guy that came out to check my lights on the trailer was loud and rude, not polite at all. Barking orders like he was a drill Sargent or something. The second time I arrived there Vicky was still very trite and impolite. But the second man who hooked the trailer up was courteous and polite. The customer service needs to be re taught to the first man and Vicky that I encountered. I would not recommend this Wayland to an enemy.
Everything went just fine
Jeremy was great got me all taken care of in a matter of 5 min
I can't think of anything.
The only issue was, I reserved a 15ft but do to a reserve issues I was give a 24 ft for the same price which was great and I needed the bigger trunk but it didn't have a dolly or moving blankets which come standard on the 15ft. I wanted the extra blankets on hand incase I needed them and was told I would only get charged if I used them I had a few of my but wanted back ups. So had to use my personal blankets and now have wash several blankets
Nothing that I know of. It was a fast check in and out and great experience and did everything we needed in two trips. Thank you so much.
nothing, great place
UHaul can be more honest on your website. Said $.79 / Mile but found out later that it is $.99 / Mile on weekends. Need to make sure to read your fine print.
Nothing, Joe was exceptional and went above and beyond!!
I told them that I needed the trailer for hauling a 6 wheel atv that was just over 5 ft wide and just over 9 ft long. They rented me a 6 ft x 10 ft trailer. This would have worked if the opening in the back was wider than 4 ft 9 in. My mistake for not noticing it upon leaving. Theirs for not listening to my needs. Still got charged $40 and my wasted time for having the trailer for a couple of hours.
Excellent service!!
Was a bit shocked that I was charged an addition $55 for having the truck 3 extra hours, when I called due to storms!!!! Not happy!
There was no air conitioning inside the cab of the van
Drop off team seemed lost with the process.
Everyone was great and helpful. Vicki was great, she had to investigate and call about the mix up with trailer #'s and didn't make me sit there and wait. She said she would contact me if needed and emailed me the receipt with the return confirmation. Love the team at the Wayland Do It Best Hardware.
The men that moved us were great you should us them all the time
Offer ramp and moving dolly. Those two items would have come in handy. Otherwise, great service, perfect size vehicle, smooth moving day.
It was fast and Easy and the Employees Where wonderful
Every thing was perfect.
