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ORVAL R
Customer Reviews for Wayland Do It Best Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app for mobile check-in service refused to work. We had to go through the steps multiple times just to drop off our U-Haul. Doing this in the cold was a very unpleasant experience.
Samantha OIt’s extremely difficult to find
MUSTAFA KThey even gave me call to make sure everything was ok, the lady who called me was great!
MICHAEL V1 tire was worn, tread was uneven and close to wear bars and wheel was missing 1 lug nut.
WESLEY GVicki was very helpful in getting us taken care of. The whole process from hook up to paperwork took less then 15 minutes and we were out the door and on our way. The last time I had ever rented from u haul was about 20 years ago, so I wasn't sure how the whole process worked, but it sure is easier now a days then back then. Will definitely be renting again! Thank you!!!
DETLEF MIt was a not obvious what to do when I got there. Better signage would help
James PReservation was messed up, my fault for not checking since another location helped to make the reservation. However Wayland Do It Best Hardware was easy to work with. They called me just as soon as the trailer I needed got back to their lot so I could grab it. I would recommend this location.
ERIC SGreat personalized service
MICHAEL LFinally a great experience with u haul
David WThe guys were very helpful with hooking up the trailer I rented.
RENEE FI was very happy with the service.
BRUCE ZOur service attendant was fantastic.
CHRISTOPHER NI had ordered a smaller truck and Wayland say they don't carry them . . . Why was I sent to them without knowing in advance? Just sayin'!
BRIAN TWould recommend this outlet.
DAVID MGreat service
BRUCE AIt was Memorial Day so no staff but everything went smoothly with electronically signing in to advise drop off.
ERIC NThe truck had an engine light on.
APRIL DGreat trip
RICHARD MThere was dried pop all over the cup holders, their was exhaust fumes in the cabin, the transmission slipped horribly, and the actual cost of the truck was $45 more then I was quoted. I will rent a Home Depot truck before using U-Haul again
RENEE EVicki and Bruce did a great job. Bruce was very helpful getting the equipment hooked up for me and Vicki was great at checking and checkout!
CHARLES EDoor springs were terrible. Door was extremely hard to open and close. Location is great. Good people. Truck just needs maintenance….
MICHAEL GProvide a ice scrapper. Make sure the wiper arms are not worn out for highway driving.
LDE VThe biggest issue was the passenger seat belt was stuck behind the seat making it unusable. The driver could not have anyone ride with them during the move due to a lack of seatbelt. The second issue was the location said the Uhaul was at 3/8 of a tank of gas when it was very clearly at a 1/4 tank.
kenneth aI was charged 12.60 for gas. When I picked up in ionia I had 205 miles until empty, when I returned the vehicle it had 229 miles until empty and somehow I was charged for fuel. Not happy about it.
Nathaniel GThe folks at this location are absolutely wonderful. Highly recommend.
RICHARD DJeremy explained everthing very well! This was definitely my easiest Uhaul rental. Absolutely recommend using Do It Hardware in Wayland Michigan for your Uhaul provider. Thank you
THOMAS MOverall a good experience at this location. Staff were helpful and courteous. A suggestion would be putting directional signs for uhaul returns. We moved from out of state to MI and had to circle the building, park and go inside for instructions before placing trailers where they are designated for return.
KYLE MI had to extend our rental a couple of times and they were very helpful and made the process very easy
DAVID PThe millers at do it best hardware took very very good care of me
JULEE Svery nice center. very helpful
ALISSA SVicki is awesome to so business with.
THOMAS PAlso recommend Scott in Plainwell. I don’t know his last name, but he is the best. We’ve dealt with him a lot for our moving needs!
MARK ALocation was great, no issues on that part. However, there were serval issues that need to be addressed. The truck was shaking so bad that it made me dizzy and I had to pull off to the side of the road as well as waste a lot of time for a 2 hour drive. All and all it took me 5.5 hours to get to my destination. This is unacceptable and something needs to be done
MOHAMED KGreat service ..
DALE LThe people here were friendly and helpful. A much better experience than the last one that I had in Mattawan.
Dennis OBill was Excellent and so was the Lady behind the counter I forgot her name.
daniel sGreat service and informative
CHARLES B