This was one of the worst customer service experience I have ever had. It would take too long to tell you all that happened in a letter so call me at 575-308-4071 and I will tell you about it.
JAY U.
Customer Reviews for WayMaker Storage and Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shortage of the size of truck that I needed. I had to take a larger truck. Caused me to have to use more fuel from OK to FL. This increased my moving cost.
George D.I have used This U-Haul company before.
RODNEY F.Owner decided to take three days off and no one else in the store was able to assist in trailer drop off (I was told to wait three days to drop off trailer). I had to find trailer jack and complete disconnect on my own.
John E.The only problem is your tiedown bars on the side are not big enough to put a hook in with a ratchet strap you know I'm talking that piece of 2 x 4 with little holes cut in it
JAMES C.The truck was not running right an had electric problems
BRAD K.I would recommend this location to any and everyone!!! The staff is super friendly and helpful. This is my second time renting from them and it's the same every time. This is the only location I will rent from
MARCUS R.Excellent service.
Will J.Nice people to deal with.
JAKIE L.Very friendly and helpful staff!
JOSIE J.Great service at WayMaker.
DOUGLAS T.topnotch customer service. Very helpful and accommodating.
WILLIAM B.Best uhaul experience I have had. They were very helpful and equipment was in great shape. Lance
LANCE G.Trailer turn/brake lights only worked on one side of the trailer. Rental person (business owner) told me it was my truck problem. Made a special stop at a car parts store to be (correctly) told it was not my truck,but the trailer had a wiring problem! I took (12) packing blankets but only used (6) of those items (IE - Only 1 package used). I returned all blankets and the same rental agent refused to refund my $$$. I wish U-Haul would intervene and request a refund to my Original payment.
ERIC T.Great people. Very helpful!
GLEN B.This location is close to our business which makes is very nice.
MARIE D.Great place will use again
GLEN B.The people at Waymaker are great to work with. I've rented multiple times there and it's always a good experience. Nothing to improve here.
RONNIE B.Send me to any competitor!
JAN N.Nothing the experience was perfect very friendly staff. Clean facility
ROBERT L.Waymakers U-haul is great to work with for your U-haul needs. Very nice rep. "Jared" goes out of his way to take care all your needs
GAIL B.Nice guy thanks
BRIAN M.This is by far the BEST location I have ever used. The management was not only professional, they were extremely kind!! Easily earned 5 STARS!
STEVEN B.Assistance was highly satisfactory. Owners and employee was very kind and helpful to make sure my size of rental was what I needed. Even when I over estimated the size, they were very understanding and worked through with corporate to change my order and get me on the road quickly. I told them I have future needs for rentals and I will choose Waymaker Storage and Supply, Grove, OK, U-haul Rentals. Gail Bates
GAIL B.Make drop off easier. Make hold time for contacting a rep shorter.
Cody W.Friendly service, I would definitely recommend this location...
GARY S.Very nice people!
Richard G.Make sure you can follow thur with what you promise people.
DENNIS P.Nothing - Jared was excellent. This was a last minute rental and Jared got me in the store and out in a very short amount of the me. The return was simple and easy. I would recommend this location. Thank you Jared.
BRYAN P.Dropped off after hours at this location and did not go in the office. The building and grounds are nice and neat. A large operation with a large variety of equipment.
MICHAEL B.Yes and could buy my favorite coffee there !
ALFRED P.Everything was good. Great service.
TERRY D.It all worked out well. No comment..,
Al W.Excellent service with a smile, understood our long journey and was very accommodating. Would definitely recommend Waymaker Storage and Supply for all hauling/moving needs! He also does home remodeling and the kitchen in his warehouse is DIVINE!
MARGARET F.Very friendly and helpful both times we've used them. We'll definitely use them for our needs in the future.
Dave A.Nothing
David K.Excellent service !
Anthony M.Excellent
Anthony M.After booking I received a call from Penske offering a 25% discount off uhauls price I declined but later regretted when I was told I may have to go to a different location to pickup my rental. It did not happen and all things went well
RONALD H.Checked rental in for return ... got a call from u haul stating it was late the dealer didn't check it in finally got it straightened out via telephone
Anthony M.Not applicable. They were closed and just dropped off the keys in the drop box.
Tammy B.Nothing, very courteous and professional. Would rent from them again for sure.
robert F.Very impressed, They were helpful in every way. Came out showed me where to unhook, even help me unhook. Great place
Mark N.Other than a slow computer everything went pretty good
Gina D.Easiest part of my move
MICHAEL D.Stop being lazy
Jesse M.It seems that a previous renter must have had a dog in the truck. We had flea bites and found a few fleas while driving and we do not have animals. Also the windshield wipers weren't working.
Jeff H.Owner was very helpful in fulfilling my needs and my pickup time.
David T.