Very helpful staffsCOTT B.
Customer Reviews for WCR 15 Boat and RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people and I would rent from them again and it was also really easy to pick up and return the trailer that I rentedDaniel M.
It seemed that the systems were having issues. Othe than that, the employees were really friendly and helpful.Ronald K.
The most polite and professional UHAUL I have ever been to. Much appreciated. :)Stacy F.
Returned during after hours /holiday which was very helpful. Thank YouCONSUELO J.
Great service, great folks!GEORGE B.
Customer did not leave a comment.Kathleen R.
Customer did not leave a comment.DARLENE B.
Customer did not leave a comment.Steven M.
Great folks working there, treat the customer right. I will be back again for sure.Theodore F.
Customer did not leave a comment.Paul S.
very friendly and helpfulLuther S.
The mobile app was unusable. I could not decline the condition of the vehicle vs photos because the app would hang when uploading photos. I could not check the vehicle back in because the app would not verify a photo had been uploaded re: vehicle cleanliness. Terrible app do not require customers to use it as part of the check in and check out experience.Owen E.
Customer did not leave a comment.Joel F.
The moving help Holler & Crew Movers was super friendly and accommodatingSuzy H.
This location was awesome absolutely loved the service they were just awesome I would recommend it to everyone!Mark R.
Travis is awesome, and I have already started recommending this location to anyone that might be moving anytime soon.Kayla H.
Customer did not leave a comment.Nathaniel P.
Exelente. No commentEnrique G.
Great service at this locationEarl S.
Customer did not leave a comment.Jonathan W.
Great friendly service. Thank you!Lori D.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.Bart S.
Location was great, easy early pickup. Excellent customer service when we dropped off.Stacy R.
Customer did not leave a comment.Glen B.
Overall my Uhaul experience was horrible, but WCR 15 Boat and RV Storage was a shining glimmer of excellence that made the experience a little better. I give WCR 15 Boat and RV Storage 5 stars and would highly recommend them to anyone. Unfortunately, if you have to deal with Uhaul corporate in any capacity, look for a more ethical company. You will save time, money, and a lot of stress.Stephanie M.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Toyja C.
I had to hunt down a person to return the equipment during their normal business hours.Alan G.
Customer did not leave a comment.Nicole E.
I had trouble finding a padlock that worked on the truck cargo door.David W.
Customer did not leave a comment.Denise R.
Great! Professional and Travis was fantastic!!William P.
Customer did not leave a comment.JANICE L.
Customer did not leave a comment.Adam W.
Dropped off after hours so did not have interactions. Plenty of parking, it was dark, maybe more lighting in the parking lot.Jessica S.
The truck could use a good wipe down inside, it had no window washer fluid and the windows were dirty. Some sort of light was illuminated in the dash. Would recommend because of close locationShannon D.
There is no way to tell when the vehicle was dropped off. I dropped the truck off and called they said there is an app cause no one was there. They said I returned it a day later than I did and charged me $250 extra. I submitted all evidence (luckily I took pictures) and was processed back $85. I only had the truck one day for hours. Less than 75 miles away.Lisa D.
Customer did not leave a comment.Thomas R.
Very good experience, and I believe excellent value, Thank You TravisRicardo D.
Customer did not leave a comment.Margaret T.
Customer service was the problem. They sent me to a location that did not have u boxes and I was so discouraged. I was finally told to go to Dacono and the folks there were very nice and helpful. Your 1 800 folks need to get it together and not make folks run around in a time that is already stressful.donna M.
Customer did not leave a comment.Maren C.
I did not see drop off location as this was a one way rental which my son took over from Billings, MT to Erie, CO.Roman T.
i think you could hay better 1800 serves line and they need to be more help full .Wayne L.
They are always accommodating.Jo Anne L.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.Mary S.
Nothing. To reserve the truck it was easy. The efficiency was excellent throughout the whole process. I changed the size of the truck and it was easy. Then to return the truck was easy and fast. He came out check the truck for cleanliness and gas and I was off and running. My receipt came electronically in no time at all. I was so glad I didn't have to wait at UHaul to check out. It was moving day and I had a ton of things to do. Excellent experience!!! Thank you.Susan Q.
I've rented from there a few times. Gentleman is very nice.Jeffrey G.
The person at office is preety cool n really professionalAnil T.
Number one in serviceJohn E H.
Customer did not leave a comment.Raymond G.
Sheri and Rod were so helpful. Their customer care is a 10 *****.Robert B.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Lawrence B.
Guys at the Garner location were awesome! Really did not have any contact with the Ducano location.Malcolm A W.
Customer did not leave a comment.Joey W.
Customer did not leave a comment.Randi F.
Not much to improve on. the equipment was clean and in excellent working condition. The staff was friendly and courteous !Victor J.
We apologize for not taking interior pics of the truck and an actual pic of the odometer and gas guage. This is the first aftet hours drop off we have done and had already dropped the keys in the box before I submitted the online return form. I do not recall being told to hold the keys and complete the form FIRST before putting the keys in the drop box. SORRY!!!Lance P.
Did exactly what was expected ! Thank youDaniel T.
Nothing at all, we were treated greatGregory G.
Make Travis the Area Supervisor of the area north of him Loveland, Fort Collins, etc. That area needs better supervision by someone who knows how to provide excellent UHAUL service, as Travis does.Leslie L.
Everything was ready when we arrived to pickup equipment. Everything went very smoothly.William A.
Not to have to drive back 200 miles to bring trailer back. Should be able to deliver to another dealer closer to the destination you went to.Robert R.
Travis was super nice and both of the people there were courteous and nice. Their pickup office is well decorated and clean and felt comfortable to be there. Would definitely rent from here againAnnabel R.
Very friendly and helpful. Would recommend them!Marianne E.
Customer did not leave a comment.Armin B.
Customer did not leave a comment.Richard S.
The customer service was great, and the location was convenient. However, there was some political merchandise for sale that made myself and my partner feel alienated.Courtney J.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.KEITH B.
Customer did not leave a comment.Jonathan R.
Customer did not leave a comment.Clifford F.
Customer did not leave a comment.Stan K.
Customer did not leave a comment.Phillip D.
Customer did not leave a comment.Jay H.
Customer did not leave a comment.Sterling D.
Very friendly and helpful. Thank You!Sandy S.
Customer did not leave a comment.Randall K.
Customer did not leave a comment.Armando C.
Customer did not leave a comment.Adam F.
Customer did not leave a comment.Christopher W.
I'm being charged twice for no reason ($39.73 and $32.27). i'd like the second charge to be refunded ASAP.Zoljargal M.
Everything went great. My trailer was there and ready for pick up when I arrived. Did as much online before I arrived. In and out fast.Charles T.
The equipment needed was ready and waiting. The personnel were professional, courteous and knowledgeable. It was a pleasant experience and would recommend them to anyoneJames B.
I can't think of a thing. The man who helped me was courteous and efficient. It was a professional experience.Michael Z.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Richard L.
I wish that this didn't reflect on the location but I'm not to pleased with my experience through U-Haul/U-Box. I tried to make my reservation online but I had to call in to the customer service due to a technical issue. The call center representative was very helpful and there were no issues reserving it over the phone. The issues started the day that the box was supposed to be picked up. I had already moved and so my parents were picking up the box to ship the rest of my stuff to me. My parents had to call me because I sent them to the wrong location and my reservation was not in the system. The members of WCR 15 Boat and RV were super patient and understanding while we tried to work out what happened. Once I got the box settled, I called in to the customer service line and found out that the initial location didn't have a box and so was transferred to the second location. U-Haul did not contact me about the location change and in that change to the second location my reservation, contact number, and card number were not transferred over. This lead to a very stressful day where we were unsure and frantic of what was going on but left us not trusting the credibility of U-Haul. Going forward, it would be best for U-haul to contact customers about pick up location change. My tip for others is to check the location of pick up on your reservation the night/morning before you pick it up.Rachael W.
Customer did not leave a comment.REECE M.
Great service!!!Troy J.
Get new trucks, and maintain them properly. I had to jump start this truck twice. It seemed very old and had high mileage. The return process was confusing and not well marked as to where to leave the keys.Robert R.
Customer did not leave a comment.Sean M.
To assist with making sure that the trailer operates efficiently at 100%. Such as the running lights to the trailer. It is a huge deal for those traveling country through the night.Jenais Marie B.
Many locations to choose from for pick up and drop off.Lois D.
Travis was so kind and helpful!Shannon B. | Overall Experience
Overall good communication and experience.Timothy M. | Overall Experience
Very friendly and helpful staff.Lori P. | Overall Experience
The staff was very friendly and helpful and I was able to easily access and unpack my UHaul Box. I would highly recommend this location to others.Kathryn B. | Overall Experience
Excellent service, friendly, helpful, courteous Thank you!PHILIP A. | Overall Experience
WCR 15 RV Storage was professional and very helpful throughout my moving process. I would recommend them to anyone!Hannah S. | Overall Experience
Good!Ling C. | Overall Experience
Catherine and Joy were awesome! Tyler in Lincolnshire, IL was fantastic too. The Moving Helpers were great on both ends. Most everything else about my experience was terrible, and I wouldn’t do again.Helene L. | Overall Experience