Very nice employee at this location checked us in and was friendly
Suzanne Y
Customer Reviews for We Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We Gas was perfect, no changes required
Miguel SEverything was was perfect.
Ian PVery nice staff.
Steven GDropped off after hours, didn't interact with any personnel. It was hard to find parking for the vehicle. I appreciated how easy it was to drop off after hours.
Kathryn OVery friendly location ☺️
WISSAM FThe employee I work with is always so nice and helpful
Sophie CThe check engine light was on the entire trip. I returned the unit 2 days before I was supposed to drop off. I wanted a credit. The manager said he would send me my receipt. Haven't received anything. I expect a credit for early return
Steven HI confirmed with 3 different Uhaul representatives a week in advance that I would be paying a flat rate of $69.70 as my overall total and that I would be able to pick up and drop off at a specific location. Yet, a day before pickup they changed my pickup location to be in a completely different town. THEN when I picked up they also charged me OVER $90 BEFORE I HAD EVEN PICKED UP THE TRUCK. And, yet again, right after I picked it up they emailed me to change my drop off location to a town EVEN FARTHER AWAY than the pickup location. Absolutely terrible, frustrating experience. I won't ever be using Uhaul again if I can help it.
Dominique JExcellent customer service! I would definitely recommend this location. Thanks so much!
Alicia WThe attendant was very helpful. The app wouldn't pick up my location but the attendant helped me out. Quick and fast.
ZACKERA SQuick transaction no complaints !
Joel JGreat!!!
WISSAM FGood people
Benjamin SVery helpful and kind staff.
Inbar KGreat staff
Benjamin SEs excelente
Hender PThe guys I picked this up from were warm and accommodating, A+ service
Dillon LGood men there very professional bilingual recommend
Cesar RTruck was full of leftover odds and ends from previous users. There was damage to the truck that wasn’t documented. The engine oil light came on shortly after using. Couldn’t get in contact with anyone when I tried to extend our reservation.
Erik Kthe bus had the oil indicator on that needed to be changed. when I took the bus it was not full of gas and I delivered it as it was given to me and they made me an extra charge for gas.
Bryan DService was excellent. Great place to do business. Always helpful and accommodating.
Temptec MThe owner was very helpful
Hector RThe person here was so helpful and friendly. Great experience and very straightforward.
Kiana AThe app wouldn't let me chose a pick-up later than 8 am, so I had to pickup when the location was closed. That was very easy, but Some equipment I ordered wasn't included. I went back when they were open and got what I needed and customer service was excellent.
Kim CConvenient location for our needs. Limited area for parking a large vehicle late at night.
ANAND JThese thieves at “ we gas” at 1344 Westminster st in providence charged me a gas surcharge despite the gas needle NOT MOVING AT ALL!! I have pictures before and after and the gas meter is exactly the same. I brought this to their attention and they gave me lip service, said they would refund that erroneous charge and who would’ve guess they never did. This location is trash. I’ve always gone to a specific location in providence and will NEVER use the criminals at “we gas” again. Go somewhere else unless you like being conned.
DAndre MNothing the manager was excellent highly recommended
OSMOND WTheir was glass and dirt/sand and weed buds in cab and in back of uhaul was very disappointed it was this dirty I had to sweep it all out before I even used it
Jamie rWe have rented many times at We Gas. They are always pleasant to deal with and very helpful. Would highly recommend them!
Temptec MThe process on your website to return the van was very glitchy and I had a hard time using it. I had to use my friends phone to return it.
Emily TThe check in experience with the app is awful
Michael DThat location is the best we ever rented uhaul from. We see some comments which some times are not fair to We Gas workers. Also on a blizzard day we gas employees can't control the self drop off rental especially when the next customer pick up within minutes from dropping off. Thank you We Gas for keeping uhaul available in that location.
WISSAM FThis is the second truck we've picked up from We Gas and both times they had less than 5 miles of gas in them and we were told we had to get gas from their location to even have enough to drive to our house. The truck we picked up on Monday was a freshly hot-boxed with marijuana, had ashes and green weed all over the dash and seats. The back of the truck had snow and debris in it so we had to clean the truck in order to use it. Overall such a bad experience compared to when we rent from the location at 35 Oxford Street in Providence.
Domenic MAssure that vehicles been returned before sending messages saying it has not been
GARDENIA PFast and simple, will rent again
Paul DThe representative on location was very friendly, professional, and helpful through the whole process. The vehicle was well-maintained and drove and handled well. I will definitely be coming here again for my next cargo van rental.
Rachael PThey are the best. Very helpful and convenient.
WISSAM FCleaner vehicle. Staff did not show up on time.
AARON FGreat experience! Easy and convenient.
Richard PVery rood to me and the guy was not polite to me or my my boyfriend had to sweet the van out and the was a container in the front of the cap and had to remove it and sweet the van out and removed a on container and had Truble with a over hard door they need to put more cameras in this place
Dennis SThe staff at the drop off was excellent.
Cyrus TThis location has limited room for Uhauls. However they had the one I needed when I needed it. Once the guy arrived I was done in like 10 minutes and on my way.
Joseph LExcellent perhaps a little more signage otherwise, very happy,
George AAbsolutely the worst experience. I would never recommend anyone to use the We Gas location. The staff was EXTREMELY EXTREMELY rude and refused to let me drop off the trailer, even though I had identified this site and day as the drop off location in my rental agreement. I was rudely told they didn’t have room and to take it somewhere else. No kidding, there is no room at all at this tiny location, let alone to be a UHual rental location. I suggested they should have been expecting my drop off as they accepted my reservation. After my refusal to take it elsewhere they angerly pointed to the road and said to leave it and walked away. All I can say is wow, I can’t believe those people work with actual customers.
Peter BKisa is fantastic to work with and wonderful to chat with while finalizing the U Haul paperwork. There location and staff have always been easy to work with for all sizes of rentals.
Adam OEveryone was very friendly and helpful, and I had an overall good experience with uhaul. Thank- you.
Kathleen JSmall lot, very little space
Devon CThe man working was so friendly and kind. It was strange that the online attendant asked for 3 different types of verification and made the process much longer. If you needed and/or wanted that information why did you not ask for that earlier when I made the reservation? What a solid waste of my employers time, my time, the very kind man at the station's time, and then my friend's time who had to confirm that it was me. I could have given you all of that information the day before with the reservation, when people were free to give such information The day before online, It made it seem like my passport was enough to allow the reservation was enough, but it wasn't. I would have given my managers number to verify earlier if I had known that I would have waited 10+ min for you to call my friend to confirm it was me. Aside from the initial upset, everything was easy and went very smooth.
Jacob B