Customer Reviews for We Gas
(U-Haul Neighborhood Dealer)

139 reviews

1344 Westminster St   Providence, RI 02909

(401) 467-8752

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(401) 467-8752

1344 Westminster St
Providence, RI 02909

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Cleaner vehicle. Staff did not show up on time.

AARON F. 
Rating:
5.0

Great experience! Easy and convenient.

Richard P. 
Rating:
2.0

Very rood to me and the guy was not polite to me or my my boyfriend had to sweet the van out and the was a container in the front of the cap and had to remove it and sweet the van out and removed a on container and had Truble with a over hard door they need to put more cameras in this place

Dennis S. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER N. 
Rating:
5.0

Customer did not leave a comment.

vito D. 
Rating:
5.0

Customer did not leave a comment.

Julian A. 
Rating:
5.0

The staff at the drop off was excellent.

Cyrus T. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

Customer did not leave a comment.

elizabeth O. 
Rating:
3.0

Customer did not leave a comment.

Sean P. 
Rating:
3.0

This location has limited room for Uhauls. However they had the one I needed when I needed it. Once the guy arrived I was done in like 10 minutes and on my way.

Joseph L. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Darren D. 
Rating:
5.0

Excellent perhaps a little more signage otherwise, very happy,

George A. 
Rating:
5.0

Customer did not leave a comment.

Normand C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
3.0

Customer did not leave a comment.

Okera B. 
Rating:
5.0

Customer did not leave a comment.

Trajan M. 
Rating:
5.0

Customer did not leave a comment.

Ankit J. 
Rating:
1.0

Customer did not leave a comment.

Jose B. 
Rating:
1.0

Absolutely the worst experience. I would never recommend anyone to use the We Gas location. The staff was EXTREMELY EXTREMELY rude and refused to let me drop off the trailer, even though I had identified this site and day as the drop off location in my rental agreement. I was rudely told they didn't have room and to take it somewhere else. No kidding, there is no room at all at this tiny location, let alone to be a UHual rental location. I suggested they should have been expecting my drop off as they accepted my reservation. After my refusal to take it elsewhere they angerly pointed to the road and said to leave it and walked away. All I can say is wow, I can't believe those people work with actual customers.

Peter B. 
Rating:
5.0

Kisa is fantastic to work with and wonderful to chat with while finalizing the U Haul paperwork. There location and staff have always been easy to work with for all sizes of rentals.

Adam O. 
Rating:
5.0

Customer did not leave a comment.

Jackson M. 
Rating:
5.0

Customer did not leave a comment.

Javier L. 
Rating:
3.0

Everyone was very friendly and helpful, and I had an overall good experience with uhaul. Thank- you.

Kathleen J. 
Rating:
5.0

Customer did not leave a comment.

Rachael J. 
Rating:
2.0

Small lot, very little space

Devon C. 
Rating:
5.0

The man working was so friendly and kind. It was strange that the online attendant asked for 3 different types of verification and made the process much longer. If you needed and/or wanted that information why did you not ask for that earlier when I made the reservation? What a solid waste of my employers time, my time, the very kind man at the station's time, and then my friend's time who had to confirm that it was me. I could have given you all of that information the day before with the reservation, when people were free to give such information The day before online, It made it seem like my passport was enough to allow the reservation was enough, but it wasn't. I would have given my managers number to verify earlier if I had known that I would have waited 10+ min for you to call my friend to confirm it was me. Aside from the initial upset, everything was easy and went very smooth.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Matthew V. 
Rating:
3.0

Customer did not leave a comment.

Angel O. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Bienvenido V. 
Rating:
5.0

Customer did not leave a comment.

Loren G. 
Rating:
5.0

The same good service

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Meera S. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Sam & crew are the best !

Myron C. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

We got great service at WE GAS, I wouldn't change a thing. The gentlemen who helped us were wonderful! I would definitely recommend this location to a friend! Thanks again, WE GAS!!

Danielle G. 
Rating:
2.0

My issue with this experience is based on receiving incorrect pricing info, and in general receiving conflicting information every time I called U Haul. Additionally, I called on Saturday 11/2 and was told a manager would call me Monday, however no one called and now it's Wednesday. I was told that if I return my rental truck earlier than anticipated, I'd be credited for the days I didn't use it. However, I was charged in full and was told I wouldn't be refunded for days I didn't even have the truck in my possession. I expect a credit for refunding the truck on Saturday vs Sunday, as was explained to me in my initial phone call, and I would also appreciate consideration for the fact that I received conflicting information and that on one has reached out as promised. I can be reached at 401-714-1729. Thank you.

Kim M. 
Rating:
3.0

Customer did not leave a comment.

Jaye A. 
Rating:
4.0

Customer did not leave a comment.

Diego P. 
Rating:
5.0

Customer did not leave a comment.

ADDIE H. 
Rating:
5.0

Customer did not leave a comment.

Bradley K. 
Rating:
3.0

Only thing it's a little $$ Home Depot has better price

Lizaida R. 
Rating:
1.0

Customer did not leave a comment.

Wyclef M. 
Rating:
5.0

Excellent personnel!

David D. 
Rating:
5.0

5 star service!

Jikku S. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
4.0

The alternative person verification gave me a hard time. The person in the chat said that the verification was sent when it wasn't. And the system gave me a hard time because my home address if in RI and my license address is in NH.

Lydia T. 
Rating:
5.0

Awesome service from WeGas. Will definitely recommend them in the future

Kristina L. 
Rating:
1.0

The guy was late, when he told me he would be there earlier, said his car broke down, he did the contract on his phone and sent the paperwork via email. The truck stunk like a latrine, and then I was double charged 2 days later. This place sucks!!!

Ava J. 
Rating:
5.0

Outstanding Service by the two gentlemen who helped us!

Karl U. 
Rating:
5.0

The guys were super helpful with the return, and they have a gas station there so you can fill back up before you return it! So easy! Thanks!

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Cassandra D. 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
2.0

Need to get someone English! We didn't understand anything guy was saying. Couldn't understand how much he taking off credit card or cost itself. We even put extra gas in truck. No thank you or discount or anything. Bad experience! Hire someone with great English!

Richard Y. 
Rating:
5.0

Radio did not function.

Madison T. 
Rating:
5.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Liza B. 
Rating:
5.0

1. They actually quickly helped with a mechanical problem I had to help me on my way. 2. There was an issues with the wire for lighting on the trailer and they very rapidly fixed that as well

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

EGIDE A. 
Rating:
4.0

Parking area is small.

Robert S. 
Rating:
5.0

Excelente

Hender P. 
Rating:
1.0

Owner told me could have the truck up too 6 hours even if the contracts said 330pm plus I've picked the truck up at 1250pm which hasn't give me enough time to do my errands this is unacceptable and should deal with great consequences

alexis E. 
Rating:
5.0

Friendly.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

Don't go to this place I rented a U haul and swept it clean the gas station owner told me go wash the truck or I will be charged $25 cleaning fee I rented from other places and never once was treated with such disrespect i was appalled by the demeanor of that man

EDWARD B. 
Rating:
5.0

Verey profetional

Samuel M. 
Rating:
1.0

I reserved a van for 8 AM. The location was ten minutes late in opening and then slow in getting my reservation processed. I will not be renting from this location again.

Melanie W. 
Rating:
5.0

The authorization process was extremely unclear. I was not made aware that I needed to have two verified contacts at the ready to answer a verification phone call. While I did have two people who were able to answer the phone, this process took more than 40 minutes to resolve. Additionally, when the agent could not get through to my contacts initially, although they had their phones in front of them and never received a phone call when the agent said she called them, the agent then proceeded to tell me there was no way I could go through with my U-Haul rental. This was incredibly distressing as yesterday, 11-28, was the only day I was able to move my belongings. After I repeatedly asked for an alternative method to verify my account, the agent told me I needed to use my passport. I had a picture of my passport but she said she could not use that. I found that to be asinine as I was at the UHaul location ready to move my belongings, to which I did not have my physical passport on me, and I assume most people would not have their physical passport with them either. I understand due process but when it is unclear and there is a woefully unhelpful agent "assisting" you, it is frustrating and took away from the allotted time I had rented the vehicle for.

Genoviva S. 
Rating:
2.0

Hi, I'm disgusted with the company because, I delivered the truck with the same amount of fuel that I received, and they charged me $ 48 dollars for not delivering it with half a tank. I have the photos showing the miles and the amount of fuel.

Jose R L. 
Rating:
2.0

The trailer lights caused me issues throughout the trip and failed to work often requiringe to stop and wiggle the wiring to get connection back.

Michael W. 
Rating:
5.0

The young man at the drop-off reception was immediately available -- came outside when he saw me pull up -- and swift in closing out the rental. He was also incredibly warm and friendly, such a gift at the end of an exhausting day of moving.

Anne L. 
Rating:
1.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

We Gas was fine. Everything was in order. The customer service rep who helped me on the phone was great. The U-Haul app and the experience of picking up the van were T E R R I B L E. It took 55 minutes, 45 of it on the phone, to get checked in. The app and website are in desperate need of fixing. Also, I should be notified ahead of time if I need to have my passport on me to pick up a rental van.

ANDREA C. 
Rating:
4.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Personnel at this location were exceptionally pleasant & friendly. Could not have been more pleased with the service they provided us!

letitia A. 
Rating:
5.0

Keep doing the same good Service.

Andres N. 
Rating:
5.0

Customer did not leave a comment.

Felix R. 
Rating:
2.0

Not a true UHaul business, did not have many moving extras nor had the hang truck requested with the initial order. Harangued constantly to return equipment on same day even though it was a day rental.

David S. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

You need to change or fix the truck it's not running smooth

DIALO I. 
Rating:
1.0

took 3 hours to pick up a trailer because pieces were missing for wiring. we had to go to the store and purchase items for the trailer to work. employee offered to just "hard wire" to our truck because light on trailer failed to work....are you kidding me?!

Dennis S. 
Rating:
5.0

The staff at WeGas was great! Will definitely use them again in the future!

Melanie A. 
Rating:
2.0

Smitty was friendly and efficient, a real asset.

william C. 
Rating:
5.0

Customer did not leave a comment.

Yangwook C. 
Rating:
5.0

Customer did not leave a comment.

Ellen K. 
Rating:
5.0

Customer did not leave a comment.

Boram L. 
Rating:
5.0

Great person to work with at We Gas! Would most definitely visit his establishment again!

Susan B. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
2.0

Customer did not leave a comment.

BORIS S. 
No reviews have been submitted for this location.

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