Customer Reviews for We Gas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of We Gas

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Normand C.
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Customer did not leave a comment.

GEORGE D.
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Amy G.
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Okera B.
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Trajan M.
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Ankit J.
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Jose B.
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Peter B.
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Absolutely the worst experience. I would never recommend anyone to use the We Gas location. The staff was EXTREMELY EXTREMELY rude and refused to let me drop off the trailer, even though I had identified this site and day as the drop off location in my rental agreement. I was rudely told they didn't have room and to take it somewhere else. No kidding, there is no room at all at this tiny location, let alone to be a UHual rental location. I suggested they should have been expecting my drop off as they accepted my reservation. After my refusal to take it elsewhere they angerly pointed to the road and said to leave it and walked away. All I can say is wow, I can't believe those people work with actual customers.

Adam O.
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Kisa is fantastic to work with and wonderful to chat with while finalizing the U Haul paperwork. There location and staff have always been easy to work with for all sizes of rentals.

Jackson M.
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Javier L.
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Kathleen J.
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Everyone was very friendly and helpful, and I had an overall good experience with uhaul. Thank- you.

Rachael J.
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Customer did not leave a comment.

Devon C.
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Small lot, very little space

Jacob B.
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The man working was so friendly and kind. It was strange that the online attendant asked for 3 different types of verification and made the process much longer. If you needed and/or wanted that information why did you not ask for that earlier when I made the reservation? What a solid waste of my employers time, my time, the very kind man at the station's time, and then my friend's time who had to confirm that it was me. I could have given you all of that information the day before with the reservation, when people were free to give such information The day before online, It made it seem like my passport was enough to allow the reservation was enough, but it wasn't. I would have given my managers number to verify earlier if I had known that I would have waited 10+ min for you to call my friend to confirm it was me. Aside from the initial upset, everything was easy and went very smooth.

Matthew V.
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Angel O.
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Jacob A.
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Bienvenido V.
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Loren G.
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Timothy S.
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The same good service

Meera S.
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Matthew O.
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Myron C.
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Sam & crew are the best !

Timothy S.
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Danielle G.
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We got great service at WE GAS, I wouldn't change a thing. The gentlemen who helped us were wonderful! I would definitely recommend this location to a friend! Thanks again, WE GAS!!

Kim M.
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My issue with this experience is based on receiving incorrect pricing info, and in general receiving conflicting information every time I called U Haul. Additionally, I called on Saturday 11/2 and was told a manager would call me Monday, however no one called and now it's Wednesday. I was told that if I return my rental truck earlier than anticipated, I'd be credited for the days I didn't use it. However, I was charged in full and was told I wouldn't be refunded for days I didn't even have the truck in my possession. I expect a credit for refunding the truck on Saturday vs Sunday, as was explained to me in my initial phone call, and I would also appreciate consideration for the fact that I received conflicting information and that on one has reached out as promised. I can be reached at 401-714-1729. Thank you.

Jaye A.
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Diego P.
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ADDIE H.
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Bradley K.
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Lizaida R.
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Only thing it's a little $$ Home Depot has better price

Wyclef M.
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David D.
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Excellent personnel!

Jikku S.
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5 star service!

Michael V.
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Lydia T.
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The alternative person verification gave me a hard time. The person in the chat said that the verification was sent when it wasn't. And the system gave me a hard time because my home address if in RI and my license address is in NH.

Kristina L.
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Awesome service from WeGas. Will definitely recommend them in the future

Ava J.
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The guy was late, when he told me he would be there earlier, said his car broke down, he did the contract on his phone and sent the paperwork via email. The truck stunk like a latrine, and then I was double charged 2 days later. This place sucks!!!

Karl U.
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Outstanding Service by the two gentlemen who helped us!

Jon M.
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The guys were super helpful with the return, and they have a gas station there so you can fill back up before you return it! So easy! Thanks!

Michael C.
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Cathy M.
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Cassandra D.
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Leslie R.
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Richard Y.
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Need to get someone English! We didn't understand anything guy was saying. Couldn't understand how much he taking off credit card or cost itself. We even put extra gas in truck. No thank you or discount or anything. Bad experience! Hire someone with great English!

Madison T.
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Radio did not function.

Matt S.
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Liza B.
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Michael G.
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1. They actually quickly helped with a mechanical problem I had to help me on my way. 2. There was an issues with the wire for lighting on the trailer and they very rapidly fixed that as well

Debra S.
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EGIDE A.
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Robert S.
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Parking area is small.

Hender P.
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Excelente

alexis E.
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Owner told me could have the truck up too 6 hours even if the contracts said 330pm plus I've picked the truck up at 1250pm which hasn't give me enough time to do my errands this is unacceptable and should deal with great consequences

Theodore S.
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Friendly.

Lisa W.
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Christine G.
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Paul S.
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EDWARD B.
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Don't go to this place I rented a U haul and swept it clean the gas station owner told me go wash the truck or I will be charged $25 cleaning fee I rented from other places and never once was treated with such disrespect i was appalled by the demeanor of that man

Samuel M.
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Verey profetional

Melanie W.
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I reserved a van for 8 AM. The location was ten minutes late in opening and then slow in getting my reservation processed. I will not be renting from this location again.

Genoviva S.
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The authorization process was extremely unclear. I was not made aware that I needed to have two verified contacts at the ready to answer a verification phone call. While I did have two people who were able to answer the phone, this process took more than 40 minutes to resolve. Additionally, when the agent could not get through to my contacts initially, although they had their phones in front of them and never received a phone call when the agent said she called them, the agent then proceeded to tell me there was no way I could go through with my U-Haul rental. This was incredibly distressing as yesterday, 11-28, was the only day I was able to move my belongings. After I repeatedly asked for an alternative method to verify my account, the agent told me I needed to use my passport. I had a picture of my passport but she said she could not use that. I found that to be asinine as I was at the UHaul location ready to move my belongings, to which I did not have my physical passport on me, and I assume most people would not have their physical passport with them either. I understand due process but when it is unclear and there is a woefully unhelpful agent "assisting" you, it is frustrating and took away from the allotted time I had rented the vehicle for.

Jose R L.
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Hi, I'm disgusted with the company because, I delivered the truck with the same amount of fuel that I received, and they charged me $ 48 dollars for not delivering it with half a tank. I have the photos showing the miles and the amount of fuel.

Michael W.
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The trailer lights caused me issues throughout the trip and failed to work often requiringe to stop and wiggle the wiring to get connection back.

Anne L.
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The young man at the drop-off reception was immediately available -- came outside when he saw me pull up -- and swift in closing out the rental. He was also incredibly warm and friendly, such a gift at the end of an exhausting day of moving.

Christopher C.
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Customer did not leave a comment.

ANDREA C.
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We Gas was fine. Everything was in order. The customer service rep who helped me on the phone was great. The U-Haul app and the experience of picking up the van were T E R R I B L E. It took 55 minutes, 45 of it on the phone, to get checked in. The app and website are in desperate need of fixing. Also, I should be notified ahead of time if I need to have my passport on me to pick up a rental van.

Christian G.
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Customer did not leave a comment.

letitia A.
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Personnel at this location were exceptionally pleasant & friendly. Could not have been more pleased with the service they provided us!

Andres N.
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Keep doing the same good Service.

Felix R.
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Customer did not leave a comment.

David S.
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Not a true UHaul business, did not have many moving extras nor had the hang truck requested with the initial order. Harangued constantly to return equipment on same day even though it was a day rental.

Robin M.
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DIALO I.
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You need to change or fix the truck it's not running smooth

Dennis S.
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took 3 hours to pick up a trailer because pieces were missing for wiring. we had to go to the store and purchase items for the trailer to work. employee offered to just "hard wire" to our truck because light on trailer failed to work....are you kidding me?!

Melanie A.
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The staff at WeGas was great! Will definitely use them again in the future!

william C.
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Smitty was friendly and efficient, a real asset.

Yangwook C.
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Customer did not leave a comment.

Ellen K.
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Boram L.
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Susan B.
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Great person to work with at We Gas! Would most definitely visit his establishment again!

Charles M.
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BORIS S.
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Kenneth M.
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James G.
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David E.
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Dennis K.
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I had the attendant at We Gas check my gas gauge, put $3.00 of gas into the truck, then tell me I'm all set. The next day I get a bill for 13.84 for 1/2 gallon of gas. I called they said they would refund it and I haven't heard from them or received a refund.

Louis R.
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Customer did not leave a comment.

joseph D.
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the guy was nice

WILLIAM O.
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As I am a frequent renter I would love to see a Rewards program for someone like me with a reduced mileage rate or free rental bonuses or something of that sort

kevin C.
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It was just a little awkward returning the truck, not a lot of space in the lot, so we pulled in, and let the owner park it.

madelyn F.
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Jonnel G.
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Cassandra A.
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My original reservation was taken, UNDER MY NAME, and therefore it took an hour to scramble to find a new truck in a different location. The location was not a 24 seven pick up like I had originally requested and was further away which cost me more money and mileage. Upon arriving at 8 PM like I was told to do, the truck was left with the keys in it there was no way for me to note any kind of mileage any kind of gas or any kind of damage to the vehicle. There were no moving pads in the back of the truck, the fuel was left barely above empty, and there was no paperwork at all to say that I was even taking the truck. I will never use U-Haul for any of my moves ever again. The location was not a 24 seven pick up like I had originally requested and was further away which cost me more money and mileage. Upon arriving at 8 PM like I was told to do, the truck was left with the keys in it there was no way for me to know any kind of mileage any kind of gas or any kind of damage to the vehicle. There were no moving pads in the back of the truck, the fuel was left barely above empty, and there was no paperwork at all to say that I was even taking the truck. I will never use U-Haul for any of my moves ever again.

David C.
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Customer did not leave a comment.

Elizabeth D.
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I will definitely be needing a moving truck for next year. I will NEVER rent from Uhaul ever again. I will MAKE sure I rent from another company. Thanks for nothing and over charging me

Meredith B.
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I am a frequent U-Haul renter from larger locations, but We Gas is right in my neighborhood so I thought I'd give it a try. Seconds after I walked in Smitty greeted me by name, he had seen my online reservation and knew to expect me. I had filled everything out online so was in and out in minutes. The service was excellent. Highly recommend.

Marie A.
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Customer did not leave a comment.

David C.
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Smitty provides great customer service. I'll definitely be back!

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