Customer Reviews for We R Self Storage
(U-Haul Neighborhood Dealer)

695 reviews

433 Airport Rd   Rexburg, ID 83440
(Formerly Self Storage Plus)

(208) 932-0118

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    9 am–12 pm

Services at this Location:

Contact Us

(208) 932-0118

433 Airport Rd
Rexburg, ID 83440
(Formerly Self Storage Plus)

Services at this Location:

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ephraim C. 
Rating:
4.0

Customer did not leave a comment.

Daniel Z. 
Rating:
5.0

Thank you 😊

Jack S. 
Rating:
5.0

A little more information about the process of returning? Maybe?

Nancy R. 
Rating:
4.0

The left tail light was out on the trailer I used and I had to sign a paper indicating it was my truck that had a problem even though they used a tool and verified my truck's electrical system was working. That would be my only complaint.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Preston J. 
Rating:
5.0

Person at the front desk was very friendly and welcoming. The only thing I think needs improvement would be that the equipment needed a snow scratcher. I had to call a friend with one.

SAVANNAH F. 
Rating:
5.0

Great service, friendly down to earth staff. Super easy to check in and out. Thank you.

LIBBY A. 
Rating:
5.0

Customer did not leave a comment.

KATHY ELAINE W. 
Rating:
1.0

They didn't give us our furniture dolly and then when we called and realized it, they said they would remove it from our bill and they did not. Also the auto transport was given to us with bald tires and when pointed out they said it would be okay.

Stephen H. 
Rating:
5.0

Wonderful cs

Robert J. 
Rating:
5.0

One of the tires on the trailer we rented was low; we didn't know until we loaded the car on the trailer.

Colton A. 
Rating:
5.0

The employ's were wonderfull. And I had absoluty no problem and would definently recomend. The trailor was a little dirty but pulled nice.

David W. 
Rating:
3.0

They charged me an extra $10 with no explanation The truck was clean the gas tank was full and there was no damage. There wasn't any reason that I can see why they should've charged me any extra money.

Robin C. 
Rating:
5.0

Excellent customer service. Very professional

Geoffrey B. 
Rating:
5.0

Very friendly and helpful staff

KODY M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Everything was great : )

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

jaxon K. 
Rating:
5.0

Service was fantastic. Owner and Manager were polite and helpful.

Peter C. 
Rating:
5.0

Truck drives horribly. Over 111K miles. Needs to be retired.

paul A. 
Rating:
5.0

Customer did not leave a comment.

trent G. 
Rating:
5.0

Nice staff. Easy to work with.

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Katie H. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
5.0

Service was friendly and helpful.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Carole A. 
Rating:
5.0

Customer did not leave a comment.

Shayne F. 
Rating:
1.0

Back of the uhaul was not swept out and they didn't put the blankets we ordered in.

Mathew W. 
Rating:
5.0

Customer did not leave a comment.

Mat G. 
Rating:
5.0

The folks I dealt with were very professional e, very friendly, and very helpful. They made the rental pickup, and return easy!

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

Colin H. 
Rating:
5.0

Karli is awesome. Friendly, kind, professional. Best moving experience to date.

Alexander G. 
Rating:
5.0

Customer did not leave a comment.

Ciera N. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
2.0

No comment

Robin A. 
Rating:
5.0

Customer did not leave a comment.

kyle A. 
Rating:
5.0

Have more persons on the counter/desk if you can find people to hire.

frances H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Shelly W. 
Rating:
5.0

Customer did not leave a comment.

JayD D. 
Rating:
5.0

Customer did not leave a comment.

Leslee C. 
Rating:
5.0

Customer did not leave a comment.

MOSES C. 
Rating:
5.0

Super friendly staff, locatowas clean and well organized.

Greg J. 
Rating:
4.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Wood D. 
Rating:
5.0

I received courteous, prompt service here from Dell and his staff.

Paul M. 
Rating:
5.0

Owner is helpful and friendly.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
1.0

I was charged an extra day for the trailer rental and when I brought it to the attention of the place where I rented it, they said that an AFM would contact me. 24 hours later I had not heard anything so i called again and was given a number to call. I was told by that person that I would receive a call within 48 hours. I stated that I thought that was poor customer service and that person hung up on me after restating that it would take up to 48 hours. I think that not promptly addressing a customer service issue is very poor customer service.I really dont believe the fault lies with the rental location by with U-haul in general.

Jimmy P. 
Rating:
5.0

Everything was great!

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Wade W. 
Rating:
5.0

Dell was so kind and very accommodating. I really enjoyed my interactions with him.

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

CALEB S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
5.0

Going to DR Barney (on Pioneer Rd Rexburg) is the best. Going through Uhaul's website felt like a scam the entire time with them trying to upsell at every possible phase of the process.

Jake J. 
Rating:
5.0

The truck was on empty (3 miles left in tank) when picked up. Had to take it to the gas station to fill up ($150.00 right off). Windows had to be cleaned inside & out before the cross country trip. The inside seats & steering wheel were cleaned as well due to the cab smelling like a bad locker room. The bay of the truck was dirty & parts left from previous mover & 2 of the blankets had oil stains on them. Not a great way to start our cross country move. The truck was noisy when picked up, then at the first rest stop even louder. I looked at the exhaust connections and of course it had separated. We didn't have time to wait for new truck or repair, so down the road we went. Couldn't hear any radio or have a conversation in the truck. Complaint filled with U-haul. Improve: better maintenance of U-haul equipment prior to rental.

Cory M. 
Rating:
4.0

Customer did not leave a comment.

Fran B. 
Rating:
5.0

Very helpful and patient. Great selection on hand. I definitely recommend!

TIM S. 
Rating:
5.0

Customer did not leave a comment.

Alain B. 
Rating:
3.0

Super nice guy helped us. He treated us like family. I'll use HIM again!!

Richard L. 
Rating:
5.0

Couldn't have had a better experience! Store Manager was great, the truck was very clean and ran perfectly. Thanks!!

Dennis D. 
Rating:
5.0

Everyone was very friendly and helpful

tom M. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Chase R. 
Rating:
5.0

Customer did not leave a comment.

Zach R. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
5.0

The operator of this facility is a guy named Dell. He was very helpful and is a workers were very helpful hooking up the trailer to my car. I would rent from them again. I was hauling all my granddaughters stuff from college back to my house. The trailer rode very good behind my car. It was 5x8 and I could see around it very well with my rearview mirrors. I would recommend this location

Joe I. 
Rating:
5.0

I had some real issues, and the folks at this U-haul did a wonderful job of helping me through these issues. I really appreciated their welcoming attitude.

Richard G. 
Rating:
5.0

Whenever I rent a Uhaul or Storage from this location I am always treated well. Customer service is excellent!

scott A. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Great customer service, very efficient, truck was in perfect order, highly recommended you use this particular U-Haul location!

DARLENE R. 
Rating:
5.0

Y'all at the airport road u-haul in rexburg are absolute Rockstars! Thank you so much, you that know, know why.

Ronald M. 
Rating:
4.0

Nancy from the call center was a terribly rude person! I would stay away from U-haul just because of her! We had to change our drop off date so we called the drop off location and left a message on their machine. They claimed we didn't call and Nancy called and was so incredibly rude! The Rexburg drop off location said they have had complaints about her before.

Kent L. 
Rating:
5.0

Customer did not leave a comment.

Neal R. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Pick up and drop off was fast. Employees were friendly, helpful, and courteous.

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Kathlyn C. 
Rating:
5.0

Opened on a Sunday! Was able to get a last minute, rather urgent, reservation. Owner was friendly and helpful.

Lacy P. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

great service,all with smiles, quick hookup before trip and excellent help when returning the unit!

Bill M. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Customer did not leave a comment.

Dillon K. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
5.0

I met the owner, and he was very friendly and very informative. He was great in helping me out.

Felipe C. 
Rating:
5.0

Customer did not leave a comment.

SANDY B. 
Rating:
3.0

Customer did not leave a comment.

Ethan C. 
Rating:
2.0

It took us over 45min to get the reservation and all the in app paper work done. It was a huge hassle with photos not being good enough for identification. We're not sure if that's just the way it is for after hours renting of the uhaul trucks, but if it weren't for us HAVING to be moved out of our storage unit by today. We would have cancelled it and found another way. It just wasn't customer easy set up. The truck was clean, it got the job done, and for a decent price. We just really hated the whole ordeal on the phone and set up and set down when we finished. Maybe it's better during open hours.

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

Falicia M. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
No reviews have been submitted for this location.

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