Customer Reviews for We R Self Storage
(U-Haul Neighborhood Dealer)

811 reviews

433 Airport Rd   Rexburg, ID 83440

(208) 932-0118

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm

Services at this Location:

Contact Us

(208) 932-0118

433 Airport Rd
Rexburg, ID 83440

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M 
Rating:
5.0

Customer did not leave a comment.

Joseph W 
Rating:
5.0

The service was impeccable. The employees went above and beyond their service. John Bowen

John B 
Rating:
5.0

This office staff is so friendly, knowledgeable, helpful in every way. There is a lockbox for keys if need to pick up the vehicle after office hours. They have accommodated my personal vehicle to be parked while using the rented truck. This is a business run with class and efficiency.

LEIGH H 
Rating:
5.0

Customer did not leave a comment.

JESSE M 
Rating:
5.0

Customer did not leave a comment.

Chet M 
Rating:
5.0

My Experience: Friendly and helpful from the get go. Very professional service from start to finish. I had no problem with the equipment which made the experience even better.

Arlene A 
Rating:
5.0

Everything was great

WILLIAM F 
Rating:
5.0

Very helpful and nice clean location. Thank you

BRYCE T 
Rating:
5.0

Amazing Staff

Bernardpoasa F 
Rating:
5.0

Customer did not leave a comment.

MAURICE W 
Rating:
5.0

Everything was great.

Nolan J 
Rating:
5.0

Excellent verbal help and all was in great working order!

SUZANNA L 
Rating:
5.0

The people and location on both ends were perfect. The truck had 161k miles, had a rattle in the exhaust and pulled hard to the right

MICHAEL L 
Rating:
5.0

Customer did not leave a comment.

clide s 
Rating:
5.0

Great service and the people we dealt with were so helpful! I highly recommend this location.

Jackie H 
Rating:
5.0

Customer did not leave a comment.

DENISE F 
Rating:
5.0

Customer did not leave a comment.

frank s 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Ben G 
Rating:
3.0

A bit short staffed. Had to back up my own trailer into lit parking. I struggle with backing but we got it done.

Rick B 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R 
Rating:
5.0

Customer did not leave a comment.

Laurent P 
Rating:
5.0

Customer did not leave a comment.

Eric E 
Rating:
5.0

I received excellent service all around. Carly helped me at the counter and was above and beyond kind and helpful.

TAMERA C 
Rating:
3.0

Dropping off the vehicle after hours was a hassle using the app. I wish the process did not require me downloading an app.

Rusty E 
Rating:
4.0

Customer did not leave a comment.

Benjamin M 
Rating:
5.0

We dropped off after hours but it was super simple and quick with the app to drop off.

Limihai I 
Rating:
5.0

Your app really sucks. We tried checking the truck in on the app and it crashed four times finally gave up and dropped the keys in the dropbox. It needs some serious reworking.

AARON R 
Rating:
5.0

Carly was extremely helpful; the 15 ft truck I reserved proved too small and she went above and beyond finding a replacement 20 ft. truck from another dealer across town in no time, and even brought out cold water bottles for the moving crew as they were unloading the small truck into the larger one! This is a first class operation and very friendly, service oriented owners.

Michael N 
Rating:
5.0

Customer did not leave a comment.

Nolan J 
Rating:
5.0

Customer did not leave a comment.

Cristie S 
Rating:
5.0

Thank you kindly for coming back and letting me retrieve the lumbar pillow! :D That was very kind of you and I hope you are well., Thank you and God bless.

Chelsea L 
Rating:
5.0

Simple and Sufficient!

Madeleine H 
Rating:
4.0

Had to wait a while to speak to a worker.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
5.0

Customer did not leave a comment.

Aaron H 
Rating:
4.0

Customer did not leave a comment.

Austin S 
Rating:
5.0

Customer did not leave a comment.

Tod H 
Rating:
5.0

Customer did not leave a comment.

Allison C 
Rating:
5.0

The drop off location was over 20 miles distant from the one indicated on the reservation, requiring a 46 mile round trip back to actual destination and an additional 6 gallons of fuel at 3.96 per gallon in expense and resulting in nearly missing flights. Not the fault of the drop off location but was the fault of the company.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Benjamin B 
Rating:
5.0

Customer did not leave a comment.

Seth H 
Rating:
5.0

Friendly service, personable staff, knowledgeable and helpful

Jonathan C 
Rating:
5.0

Customer did not leave a comment.

Jacob M 
Rating:
5.0

Maybe have wifi for customers who are trying to use the mobile app during off business hours? I did not have LTE signal in that area, so I was not able to use the mobile app

Jonell B 
Rating:
5.0

This haul location is the best. The staff is very accommodating and helpful. Would recommend this facility to my friends and family. Thank you

Derek B 
Rating:
5.0

I always use this location They are the best!

Ryan N 
Rating:
5.0

All of your staff is very professional and understanding. I wouldn't take my business any where else. Thank you for all your help...

Derek B 
Rating:
4.0

We originally had our reservation for a different location. However upon trying to pickup the truck we were told it was at the “Airport” road UHaul. Not a big deal but ALL paperwork was for N 2nd East even our confirmation emails. Somewhere, someone needs to get your info straight!

David W 
Rating:
5.0

For work reasons i am very versed with Uhaul and i am consistently renting but usually in a different state. This Uhaul location has the best people! They are helpful, on top of everything and most of all they are kind in business which is hard to find nowadays. They are phenomenal to work with and i will be telling everyone to go here. Thank you!!

Esther R 
Rating:
3.0

When I picked up my U-Haul I asked them about wrap and they suggested the green movers wraps, once I got everything unpacked multiple items such as one of our canvas print, and one of our rugs. They had a green residue from the movers wrap.

Hayden E 
Rating:
4.0

Customer did not leave a comment.

JILL F 
Rating:
5.0

N/A

Justin Z 
Rating:
5.0

Customer did not leave a comment.

Karyn S 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Not a thing.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Lynden K 
Rating:
5.0

Customer did not leave a comment.

Scott A 
Rating:
5.0

Customer did not leave a comment.

Scott A 
Rating:
5.0

Customer did not leave a comment.

Mitch B 
Rating:
3.0

Our receipt not having a paper copy made it difficult to drop off the trailer because we had no idea what card was being charged. The employees were excellent a d friendly

Keyanna H 
Rating:
4.0

Customer did not leave a comment.

Logan P 
Rating:
5.0

I think it would be a good idea to include an ice scraper in the truck. I was stupid and didn't think to grab mine and I had to wait for the car to warm up and clear the windows. Not a big deal, but just a thought.

ZACHARY L 
Rating:
5.0

Rent from the same company I rented from and they will be totally happy

Ken F 
Rating:
4.0

Customer did not leave a comment.

Rick C 
Rating:
5.0

Customer did not leave a comment.

Charles C 
Rating:
5.0

Customer did not leave a comment.

Alan F 
Rating:
5.0

Customer did not leave a comment.

AMY B 
Rating:
5.0

Customer did not leave a comment.

Amber P 
Rating:
5.0

Best customer service and so very helpful!

Kris W 
Rating:
5.0

I wish all your dealers were as nice and professional as this one

Rita K 
Rating:
5.0

Customer did not leave a comment.

mark b 
Rating:
5.0

Customer did not leave a comment.

Greg T 
Rating:
5.0

Customer did not leave a comment.

Alyssa P 
Rating:
5.0

The employees at this location did a great job. They were able to get me my truck quickly and they really know how to treat their customers fairly.

Stephen L 
Rating:
2.0

Poor job even dropping off the truck and more dumb excuses due to the computer was shot down for the day before 5 pm

Felipe M 
Rating:
5.0

Customer did not leave a comment.

Samuel B 
Rating:
5.0

Customer did not leave a comment.

Sandy D 
Rating:
5.0

Loved the girl that helped us. She is super cool and the reason we had such a good experience.

Kourtney B 
Rating:
5.0

Customer did not leave a comment.

Amy S 
Rating:
5.0

Ginger snap was awesome!!

Jase R 
Rating:
5.0

Customer did not leave a comment.

Shelby S 
Rating:
5.0

Carli was wonderful to work with!

BILL L 
Rating:
5.0

Customer did not leave a comment.

Madison H 
Rating:
1.0

I received a call from the area supervisor at least that's what he said he was accusing me of some falsehoods. I was also cheated out of my money.

Paul N 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Excellent service, professional AND friendly!!!! Equipment was in great shape and performedup to expectations. Only company and facility I will use!!!!!

JAMES M 
Rating:
5.0

Always friendly and courteous. I have physical limitations and the entire crew help with the hooking up and unhooking the equipment. Would recommend this facility to any and EVERYONE!!!!!

JAMES M 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Customer did not leave a comment.

Ken F 
Rating:
4.0

Customer did not leave a comment.

Kim H 
Rating:
5.0

Great place to rent a trailer

Greg T 
Rating:
5.0

Take better care of equipment.

ALAN C 
Rating:
5.0

Customer did not leave a comment.

Amanda H 
Rating:
5.0

Great staff. Used this place multiple times.

Colin H 
Rating:
5.0

Customer did not leave a comment.

Mason S 
Rating:
4.0

Customer did not leave a comment.

Sandra M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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