Customer did not leave a comment.Walter Ray F.
Customer Reviews for Weirton Tire & Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Closed on Sundays. If you return a rental on Sunday, you have to pay 20$ for them to check it in on monday. I feel ripped off.JONATHAN CREATH S.
Customer did not leave a comment.MIKAEL B.
Why did I incur an additional charge from this location. I completely filled gas to the top, gas station was less than 1 mile away. Swept out thoroughly, furniture pads folded and stacked. Nothing left in cab and no damage.Thomas W.
I was told truck was clean and ready to go. There was an old dirty hoodie laying in the cab of the truck and the truck smelled terrible. I was offered a can of glade air freshener to spray in the truck. Fuel gauge was marked but the truck was parked on a hill so the gauge dropped as soon as I pulled off the lot. I rented an appliance dolly with the truck and it wasn't ready. The lady working there pulled a dolly out of the garage and left it sitting outside the door. She said here's your dolly and the truck is around the side. Never went over anything with me. Basically just handed me my paperwork, took my money and sent me on my way.SCOTT EUGENE R.
Customer did not leave a comment.Tammy M.
Kim in the office was very nice to work with.Roberta Elyse P.
Customer did not leave a comment.Tanner C.
Customer did not leave a comment.JAMES J O.
Retrain them and they also charge me a $20 return fee when I returned it at 4:30 PM while they were open. Open trailer was located in a very difficult place to get it and dangerous.Bruce B.
Customer did not leave a comment.TRACI LEAVETTE D.
Customer did not leave a comment.DAVID S.
We got over chargerLLOYD SPENCER JR W.
Customer did not leave a comment.michael R.
it felt rushed. We were told that the truck was needed the next morning so we quickly put stuff on the truck. However, in the rush we forgot some thingsCHARN SINGH N.
Help them hitch the trailerDAVID B.
I was told my gas tank was full when I pick up truck and it wasn't. I showed a picture of the gauge to the people when I turned it in. I also told uhaul where I was gonna turn the truck in but they never listened to me. Two days later they were calling me and asking where the truck was and finally it was confirmed I had turned it in where I said I did and was going toJASON R.
Customer did not leave a comment.Michelyn V.
fine, fine everything is fineDavid L.
The female who checked me in was fabulous.DANIEL B.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Jonathan Derek G.
Uhaul smelled like cigarette smoke, there was half a pack on The floor behind the seat. The driver door didn't shut correctly unless it was slammed from the outside, it was unsafe if shut from inside. The check I. Offices was a nightmare as I did t have a phone signal, but needed to use my phone to check in. What was the point of doing face-to-face pick up if I still had to use my phone/emailMATTHEW J.
Customer did not leave a comment.JAMES E M.
Customer did not leave a comment.Renee S.
Clean truck seats before renting out. Poor customer service the guy threw opened used greasy blankets on the ground for me to then pick up and use. Nothing was clean. Poor customer serviceBetty J.
Customer did not leave a comment.RONALD L.
Customer did not leave a comment.Douglas Jackson W.
Customer did not leave a comment.KEVIN M H.
Everything fine except I ordered an appliance dolly and didn't get one. Then they called after asking where it was. I paid $10 extra for it...maybe I'll get a refund from uhaul.James W.
fast serviceJohn Robert K.
Customer did not leave a comment.anthony P.
I did mobile check in and the person doing check in at the location cancel out my mobile check in and proceeded to charge me for insurance which I had already declined with the mobile check in. I find this to be suspect at best and criminal at worst. After declining this coverage he chose to add a $16 package without even asking me about it.Howard Dale L.
Customer did not leave a comment.Sarah G.
Customer did not leave a comment.Steven Scott S.
Customer did not leave a comment.Antonio D.
Customer did not leave a comment.JOYCE LYNN B.
Customer did not leave a comment.JONATHON ROBERT F.
Staff was quite helpful. Truck and trailer were new equipment, clean and ready upon arrival. Instructions were clear and any questions were answered easily.Jeffrey D.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Todd B.
Doing everything by phone links/apps makes it tough for some customers.Ian Tyler M.
Clean the windows. They were pretty dirty from bugs on outside and someone wiping off condensation on inside, apparently.Richard C.
Customer did not leave a comment.Jeff Z.
Customer did not leave a comment.MIchelle H.
Great people at this location.... the truck was in excellent Condition and clean...REGINALD R.
Customer did not leave a comment.SUSAN K.
Customer did not leave a comment.EDWIN WILSON JR H.
get systems fixedrobert B.
Customer did not leave a comment.Jeremiah M.
Very helpfulDalton C.
The lady that helped us was very helpful and friendly.TORIANO F.
Amazing experience with very friendly staffRuss T.
Customer did not leave a comment.James M.
Customer did not leave a comment.Austin Lee M.
The return was awful! It took us over an hour from the time we arrived on the lot until the time we left. The first lady that answered couldnt help us return it and gave us another number to call to reset our account, that number closed the hour before we called. We used two cell phones to try to return online and in the app. They both ended up loop back to the original log in page. It was an epic fail. I will never return equipment when the location is closed.Tiffany D.
Customer did not leave a comment.THOMAS T.
Truck was not clean. Also not filled to Full and I was charged more because I didn't fill all the way. I also was given 80 extra miles because i had to drive an hour away to get the truck. They did not honor these miles when I turned my truck in. I opened up a case with Uhual and they have yet to do anything. Charged me almost 500 bucks.Charles S.
Customer did not leave a comment.Brandon Lewis P.
After hours drop-off was complicated. Not specific to the location or business, but to the app procedure.Wendy B.
Customer did not leave a comment.Chrysten P.
The lady at the counter was very friendly and answered all my questions.John W.
Customer did not leave a comment.Patrick George W.
Let a person know where the truck is, if its not visible. We stood in the rain trying to find the correct truck.Melissa M.
Customer did not leave a comment.Robert W.
Was treated excellent at drop off also. Great people.Phillip S.
Customer did not leave a comment.John F.
Kim was wonderful she got it straightened out she is very good at her job!! I would go back to her every timeJody S.
Lost running lights on trailer, was not able to use it at night, I bought a new hook up for my Yukon to make sure problem was not with my truck and lights still did not work.Dan A.
Make sure the fuel tank is full before renting the truck. I was given the truck at 15/16th full. When I fueled up it was impossible to get the level the same. I returned it full.Michael B.
Customer did not leave a comment.Bob Y.
The online check in system does not work well at all. I had reservations made earlier in the week and I still had to re enter my information. Then it took 45 minutes beyond that, so I didn't get even 3 hours of time with the truckEric S.
did after hours drop offThomas B.
I reserved a uhaul on Tuesday morning online for moving Friday and Saturday. I received a call on Thursday saying my equipment was not available. I had to scramble and find a uhaul for Friday and then drive an hour for a uhaul on Saturday just so I could move. There's got to be a better system for reservations. To call and tell me two days after I reserved which was one day before moving into a new house was very stressful.Bill B.
Customer did not leave a comment.Ricky H.
Customer did not leave a comment.Crystal Louise B.
Make sure the windshield is clean.joyce I.
Was very satisfied with customer service.Larry C.
Having to drive 50 minutes and over 35 miles was the worst of the experience. Other than that the Uhaul employees I spoke to on the phone helped me and kept me movingROBERT S.
Customer did not leave a comment.Debra K M.
First, we had to wait quite a while to pick up a truck that we had reserved at a particular time. Then, when we dropped it off, we were told that if we did not self-check it in (as if we were dropping it off after hours) we would be charged and additional $20. So we went through the innane process of self-check in. Then, what was supposed to be $29 + $14 for the rental turned out to be over $75. U-Haul will not have our business in the future.Aldo P.
Business was closed when dropped off U-Haul.christopher M.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.STEVEN T.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Kenyetta L.
the vehicle was in good running condition, but the cab of the truck was covered in dog hair, which I had to clean out prior to beginning the trip.BRYAN W.
Provide a dollyJim H.
This location forgot my two dozen blankets. I had nothing to move my furniture with, and I damage to furniture pieces. I hate The U-haul corporation. Nothing to do with this location, but the company moved my truck to this location which was an hour away. This location forgot my furniture blankets and my furniture got damaged. I tried to call uhaul to move back my drop off, talked to a representative, and then was left on hold for 25 minutes, finally hung up and called again and uhaul was closed. Suck it uhaul. I'm going to Penske next time.kylle K.
The location didn't allow much room to maneuver my truck but the staff was more than helpful getting me hooked up.Gary T.
Customer did not leave a comment.Taylor D.
Customer did not leave a comment.Jerald C.
Customer did not leave a comment.Jennifer C.
Truck was fine. Pick up location changed the morning of even after email confirmation. Called day of pick up about the uhaul guarantee told it would be applied to account. It wasn't. Inquired again on June 4th told it would be applied no later that June 11th. It wasn't. Customer service it absolutely terrible. What do I do from here!?Kelly L.
Customer did not leave a comment.Clayton M M.
Bob was EXTREMELY slow. The power steering fluid and antifreeze levels were low. The front passenger side turn light was completely missing from the truck and it wasn't documented.William L.
The truck was filthy, caked with dry mud in the storage part. Received notice 24 hours before pickup that I had to drive 1 hour from original pick up to get the truck. I was only given an additional 40 miles and no extra timescott P.