I did a local moved and was expecting $19.99 for the day rental plus mileage @.79/mile. My original rental had me picking up a truck in Moon, PA which was too far away. I had requested a 10 ft truck. The Weirton U-Haul didn't have a 10ft truck but a 15 ft truck. I asked the representative if I could get it for the same price and he said yes.
The truck wasn't ready when I got there. I waited more than 30 minutes for the truck. the gentleman asked my to estimate mileage, which I said 100 miles. They swept the truck out. However, the truck smelled like raw sewage and was visibly filthy . I had to bleach the walls and floors before I could proceed with my move.
So I was over charged for the daily rental by $10 and overcharged for mileage by $0.20 per mile.
Please advise as to how this situation can be rectified.
I tried to respond to the email from the location that I rented from, but the email was not valid.