Self check for returning the truck sucks
PRESTON I
Customer Reviews for Weirton Tire & Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole process to check in a truck using the app is stupid. why can't the people at the store just do it? It was ridiculous to have to enter all that info and take a whole bunch of pictures just to turn in a truck. The store told me I had to do it that way or I would get charged an extra $20.00. That is just poor, poor customer service. I will avoid ever renting from U-Haul again just because of this process.
WILLIAM FWe had to drive ourselves to behind the building and figure out how to attach the trailer to the truck. It was on a hill in the grass and hard to back the truck up to. It was heavy and hard to lift. Over the phone we were told it would be attached by professionals and we weren’t supposed to touch it. It was also very inconvenient to get told the day before we were to pick the truck up that they ran out of our size and trailer so we had to drive hours out of our way to pick each one up in separate locations.
Jordan AThe app. Is hard. The rental was expensive. Only used uhaul 6 hours. Cost 150$.
THOMAS GStaff were great at getting vehicle ready. Very quick process to get paperwork done and get me on my way.
Ross EEven though I rented a U-Haul online, I originally called Weirton Tire and Auto Center. She was invaluable and walked me through the steps of an after-hours pick-up. I knew exactly what i needed to do and what to expect before i even got there.
jason eThe woman there acted as if I was an inconvenience to her. She was very unfriendly and I wouldn't recommend that location to anyone
ARLENE POvercharged me ,wanted me to hook up trailer, on the phone when I got the truck on the phone when I dropped it off. Took a hour to get and return truck
ROBERT SAfter hours pick up went relatively smoothly after a quick call to the customer service number.
Jeffrey CThe gas was put identical to where it was but the previous person lied and put they had a half of a tank (have picture proof of when I first got in vehicle) so I got extra charged as well as paying for a utility dolly and not getting one.
Brandon MThey doubled charged me Worst customer service , real rude representative Location disgusting and lady disrespectful they are thief’s and rude worst experience ever
Mohammad DEverything was great
CHARLES MTrying to get the truck dispatched was a nightmare. My truck was dirty when I picked it up. I was quoted $111 for this truck and it ended up being $165. I would never rent another u-haul truck. Next time I’ll go with budget or literally anything else.
Courtney JEverything was great
EUGENE HAfter turning, the blinker never shut off.
PAUL GI have no opinion on the matter
SCOTT JThings went very smoothly with the renting and drop off of the U-haul truck. I would recommend the company keep the trucks filled with gas so as to not have to judge how much to place in the tank when finished.
WILLIAM CDropped trailer off after closing on Tuesday, Sept. 10th, charged me extra day at 20.00 for extra day?? Was there for use when opened, shouldn't have been charged for extra day.
JOANNA SInside windows nasty. Hard to seeou on bright day
EUGENE LJust keep up all your good work 💪
ZANE NMade my own reservation online but multiple items were added in once I was ready to sign the agreement, I think that was a sneaky move on the company's part.
John MThey let me leave with a bald tire on the trailer that I rented which ended up blowing out on my way to my destination, ended up putting me 3 hours behind on getting to my destination!! Have staff check equipment better before they let it leave their possession!!!
Harry MBe sure equipment is clean. It was dirty and greasy in the box part. Could have used a spray down. I would recommend a friend if they inspect truck prior to rental
terri KFriendly, prompt services and would definitely return for future needs!
ROD FAlways use Weirton tire
LaDonna OOne of the ramps did not lock in place when pulled out to load the antique vehicle. The ramp released out and the car fell halfway off!!!!!
DANIEL WI never received information on how to obtain the keys for my rental. I had to wait until Uhaul opened up to get this information. All this caused us to be behind on our moving plans.
Leslie SI do not recommend because apparently the truck was thought to have a full tank of gas when it actually had barely more than 1/4. Upon return, the system wanted to charge me for 3/4 of a tank of gas even though I went only 22 miles in only a little over more than an hour that I had the truck.
Jeffrey TA fantastic crew of movers…THANK YOU Drew, Noah & Sam!! You were great!! Professional, efficient, very hard workers & polite!!! I am recommending you 3 & U-Haul for their excellent group of movers!!! We appreciated them soooo much!! Thanks for the help & all your efforts!!! 5 stars from us!!!
JOHN BIt took us 2 hours and 2 phone calls to get the truck. We were at the location but the app said we weren't.
Dennis DThis business should not have uhaul by its name. It's a tire place closed on weekends and woman at counter was horrible. Uhaul should not let weirton tire and auto use their name or logo. Terrible
Edward SSaid we went over mileage but there’s no way. Lost half our deposit.
Aaron CFirst time I rent its .79 cents per mile with 10 days I rent same truck and it's .99 cents per mile. Won't be renting truck again with Uhaul. If location is used you raise mileage cost. No way to keep returning customers!!!
randy tChange the return process. We should be paid to return it. I am not tech savvy and it took me 90 minutes to get everything done. I had to take pictures of the inside of the truck which I had not used, I had not even opened the door. I just used it to tow a trailer.
cheryl sI want to compliment the folks at Weirton Tire and Auto for their professionalism and courtesy.
Joseph BAfter hour drop, app worked well
Warren KWindshield washer fluid not spraying on windshield. Driving in snow and wet roads needing windshield fluid to clean to see. Not good
Douglas MI will never use U-Haul again. You charged me $192. For gave me five hours to have it back and now I’m being charged another $114 for what. I call your damn number, and I get passed from one person to another.
Charles BKimmy at the desk was AWESOME!! GIVE HER A RAISE!!
ALYSSA KI was very happy
Wayne WNot happy with service. Truck was reserved and U-Haul changed my pick up location. Also, I think I may have been charged for an extra day and this did NOT happen. Truck was one-way and was returned same day. I have emailed to have your company check on my charges. Also, waiting for the pick up location to be fixed by Weirton Tire took and extra hour and 1/2. Weirton tire was very helpful! The communication was lost on your end. Most unhappy. Brenda Brady
Brenda BThe battery died 20 min down the road and we were stranded for 3 hrs. Also, the truck had a horrible vibration in the front end. Not sure if it's a bad tire or bad king pin.
Sergio DIt took over an hour on the phone with customer service to get checked in. I did not receive the furniture or appliance dolly that I paid for, so everything had to be moved by hand.
Michael RThe trailer had no jack to pick it up onto the vehicle, this was very inconvenient. Also the hooks on the unit were bent inward making it difficult to hook up. This was in no way the pick up locations fault. This is a design flaw of the trailers.
MARK M10/10 customer service!!!
Annie TEveryone was super friendly and the process was easy including returning. Have referred friends to them. Wonderful!
Colleen PLooking forward to doing a trailer pick up here in May 2024
Patrick JWeirton Tire is where I picked up the truck. Great people ,friendly, very nice truck. If I ever need to rent I will choose them again.
EDWARD GNot the fault of the location but the drop off time was very misleading and I was charged a late fee that was supposed to be dropped but again I never received a refund.
Joseph EThey didn't even get the truck ready for my order before closing for the weekend. Thankfully customer service caught it and they made the situation right!
Amy SN/A
Dewey GThe check engine light was on in the truck.
Auatin M