Customer Reviews for Welcome Mart
(U-Haul Neighborhood Dealer)

170 reviews

890 Barton St E   Hamilton, ON L8L3B9

(905) 318-1114

Hours

  • Mon–Sat
    9:30 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(905) 318-1114

890 Barton St E
Hamilton, ON L8L3B9

Services at this Location:

Hours

  • Mon–Sat
    9:30 am–5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The equipment I reserved - and paid for - was not available. I filled out a "dispute" when finishing my reservation and have since followed up with U-Haul twice, and gotten no response whatsoever.

Will S. 
Rating:
5.0

Explain the fueling requirements up-front since there was less than half a tank of fuel (which was fine with me). And if I knew the mileage, then it would have been easier to figure out how much gas to put in. I think I put in more than I needed to. I'll go back there again since there was no hassle picking up the truck or dropping it off and the prices are fair.

Gary B. 
Rating:
2.0

I have to wait for an hour there to get my Uhaul reservation truck .

nbreet K. 
Rating:
3.0

It took some time to have my details taken and pick up the truck (almost 20mins). Hopefully, this can be improved.

Dami I. 
Rating:
1.0

I had a horrible experience. I've been using uhaul for decades. First time I was sent to a convenience store to pick up my truck. Was given a different quote. The person there did not know what they were doing. I was no given a contract. Took him over 40 min. Did not come out to truck to check gas or mileage. Among other things. I definitely won't go through that again.

Dexter P. 
Rating:
5.0

Nice guy, not stressful

laura D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
1.0

Guy in convince store was unhelpful did not place key in lock box on exterior of building prior to my arrival though I had scheduled an online pick up. When I told him there was NO keys he proceeded to ask me if the box was open more then one time to which I replied “yes there are no keys in the box” he then proceeded to place a phone call and ignore the uhaul agent I had called while we was being difficult. And then found the keys behind the desk after making me wait for several minutes. It delayed my trip and was very unprofessional of the location. I absolutely would not rent a uhaul from a convenience store again. I was very unsatisfied.

Anthony A. 
Rating:
5.0

The person who did the check-out and check-in was very nice, providing excellent customer service.

ANN M. 
Rating:
4.0

Customer did not leave a comment.

justin B. 
Rating:
3.0

The welcome mart guy was helpful, but he didn't really know how to handle the return

Stephen C. 
Rating:
2.0

The clerk was unable to check us in. We were unable to check in on the mobile site. We had to wait half an hour for another employee to come. They then expected us to still have the truck back at the same time even though they got us the truck more than half an hour late. They extended the time when asked. They forgot to give us the moving blankets we paid for so I had to come back.

Julie I. 
Rating:
5.0

Excellent service and perfect location. I'll be sure to use them again.

Julie A. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Staff is efficient and friendly! The right truck reserved was waiting for us.

Tonia V. 
Rating:
3.0

Hello, I did not receive the vehicle I requested (even thought the order was placed a number of days in advance), which made the move very diffecult. The staff at the pickup location was not helpful, and even threatened to not give me a vehicle at all! Also, I don't know why I was charged an additional $20 above the rental rate. Most of my experiences with U-Haul rentals have been flawless, but this was the worst experience I've ever had and I will never do a pickup from that location again. Thank you

malcolm J. 
Rating:
5.0

Easy drop off.

Craig T. 
Rating:
5.0

every thing was perfect

JASBIRSINGH B. 
Rating:
5.0

I was surprised to find that Uhaul has set up truck pick-up and drop locations at convenient locations that are not Uhaul depots. That reduced my mileage and saved me money. Truck was there, it was clean and in perfect running order. Very happy!

Jean Marc L. 
Rating:
5.0

U haul need to start pickers (helpers) with trucks.

Faisal A. 
Rating:
2.0

Was over charged Brought it back with more fuel than it had when l left. Was still charged for fuel

duncan C. 
Rating:
1.0

Couldn't park and drive. No where to park when I returned the truck. Very inconsistent.

Ryan C. 
Rating:
3.0

Customer did not leave a comment.

Kyle F. 
Rating:
3.0

Read the gas gauge properly. It was off when I rented so I uploaded a photo of the correct position. I filled the tank to that position when I returned it and still got charged a fuel charge. I really hate UHaul. There is always a problem.

Carolyn W. 
Rating:
1.0

Customer did not leave a comment.

Gabriell C. 
Rating:
3.0

this location is in a "sketchy" part of town with lots of "crack heads". We had a problem and had to be in store for about 30 minutes and we were uncomfortable at times. The clerk at the store was most helpful though.

Cathy F. 
Rating:
5.0

Needs more truck available for" ready to go". Meaning, once you walk in there is one ready for you.

AUGUSTINE J. 
Rating:
5.0

Drop off was easy and fast.

diane K. 
Rating:
1.0

Stop calling customers and scaring them by saying you are late returning the UHaul by 2 hours from return time as per the contract and you'll be charged an extra $50 every half an hour and if that exceed few more hours then the uhaul will be identified using GPS and will dump the stuff inside and will be towed unless if you return the truck in next few hours. Thought the controls doesn't say anything as such.

Prem Sudheep R. 
Rating:
3.0

Customer did not leave a comment.

Janice C. 
Rating:
1.0

Initial problem was uhaul changed my pickup location to somewhere much less convenient. I decided to deal with it as I needed a truck. I had to use the mobile check in to get the truck. This b was okay, but time consuming compared to just dreaming with a person. When I finally was able to receive the keys from the lock box, they weren't for the truck I was supposed to take. They weren't for any truck that was on-site. I tried calling uhaul while my wife spoke to the staff at the store. We eventually received keys for the correct truck. It took about 55 minutes to be able to get the truck. This is not convenient when moving from an apartment where we can only have the elevator on service for a specific time. There was also garbage in the truck, though that was the least of my day's concerns. When we arrived at the apartment to start loading, the 2 dollies which had been included in the rental were not in the truck. We spent over an hour on the phone with U-Haul, add were not able to get dollies, despite them being part of the initial order. When I returned the truck I stated that we did not recieve dollies, and was told I would not be cha When I received my bill, I was not charged for the dollies. However, I was charged a $30 free to fill the truck, despite putting gas in the truck before I returned it. I was also charged $186 for gas to fill the truck. I only drove 17m or 30km, but was charged for 86L in gas, presumably to fill the truck. The truck has less than a quarter tank of gas when I picked it up, and I returned it with the same amount. I'm sure it's not even possible to use 86L in 30km. For what it's worth, the staff in the store were friendly and helpful. However, that doesn't relieve all the frustration I had to deal with today, and expect to have to continue to deal with in order to dispute the completely unreasonable fuel charge.

DANIEL A. 
Rating:
4.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

Customer did not leave a comment.

Sasiya S. 
Rating:
4.0

There is no lighting on premises at night.

Lee-Anna T. 
Rating:
5.0

The man who helped us was very friendly, fast and courteous. Booked and picked up and dropped off the van with ease and very quickly/effeiciently!

ERIKR P. 
Rating:
1.0

The owner of store is disrespectful, rude, unprofessional and I will never rent from him again He hung up on me and was very rude the second time I called. As well the lot is full of ice and I fell when I brought the truck back. I can hardly walk. His employe that I rented the truck gave excellent service, to bad the owner is a ignorant person.

Tanner M. 
Rating:
1.0

Would not go back. Did not get a proper refund. I called 4 times with no answer. I had to wait 4 days to get contact with someone for my rental to be closed.

Marleigh F. 
Rating:
5.0

The trucks need winter tires I was stuck 8 times moving in the winter do not move in the winter

Michael K. 
Rating:
5.0

Andy - clean environment, great customer service skills. Attended well. We need more like him.

Juliet N. 
Rating:
5.0

Customer did not leave a comment.

Bonny L. 
Rating:
1.0

I wasn't fully inform about the refilling of the gas tank, and I'm out forty dollars because of that . I pick up the the truck and tank was only 3/4 full . So when refilling it I was unaware of how much the truck would take to put back to 3/4 of a tank and over spent, spending 80 dollars instead of 40 dollars . The Tank should be full at pick up not 3/4 of a tank . However the store is located in a bad part of Hamilton and cashier had his hands full with looneys and drug addicts . Either completely fill the tank for pick up, or give rebaits to those that over spend, After all you got 40 dollars of gas from me for free . Take care, be safe .

KEVIN N. 
Rating:
2.0

Server appeared unfamiliar with paper/ework. Truck was a filthy mess Took way to long to “cash out”

SHERRYL M. 
Rating:
5.0

Customer did not leave a comment.

AKHLAQ W. 
Rating:
1.0

Customer did not leave a comment.

Sawasn S. 
Rating:
5.0

Customer did not leave a comment.

MANDI U. 
Rating:
5.0

Nothing that l can think of Great service

Valerie D. 
Rating:
1.0

The location that we ha dpicked up from, the guy was very unprofessional. I will not reccomend any people I know to rent from that location and I will also never be renting from them as well.

AYSHA A. 
Rating:
1.0

It was not my problem there was a tiger cats game and they use the parking lot to charge for parking they made me drive around town to drop off the truck somewhere else then when I needed money back the guy where I dropped the truck had no clue what I was talking about so we had to drive back to the original store and they were to busy to deal with me I finally had to come back 24 hours later and someone finally gave me the money that was owed to me. No customer service skills whatsoever

ALFIEL F. 
Rating:
2.0

Customer did not leave a comment.

Eva M. 
Rating:
1.0

Took over 45 minutes to pickup the truck. I was told I could bring it back at 5:30pm or anytime after that night no problem. Then I got a bill for after hours drop off, an extra days charge plus the coverages. I was never told it would have these Extra charges the guy had no idea what he was doing and literally was taking photos of the screen and messaging his boss the photos asking how to do everything on the screen. Now it cost me over $200 to rent a truck I only needed for one day I wanted a one way drop off in Niagara from Hamilton and had to drive back to Hamilton. What a total rip off and terrible handling from the location employee. He kept saying he didn't know how to do anything and I can tell it was at my expense and his gain. Will never rent a uhaul again.

KEVINORVIL R. 
Rating:
1.0

I haven't received the deposit until now. It's been 6 working days and still nothing. I contacted customer support via email and still nothing.

Jesicasilda V. 
Rating:
1.0

The truck we received was filled with cockroaches! We had to take it back to the dealer and replace with another truck. We then came to return the truck by 3:45 and we're told we could not get our deposit back unless we came back the next day. Poor experience!

EVELYNJAMISON B. 
Rating:
1.0

Make sure trucks are clean and free of cockroaches

Tracey S. 
Rating:
3.0

Online check in did not work.

PAIGEMARGARET-AN P. 
Rating:
2.0

Customer did not leave a comment.

Mustafa D. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Tonya B. 
Rating:
2.0

process took an hour to leave plus hour to get out.. very bad service. very confrontational then they are waiving a $20 charge that I wasnt told about. very sub standard service. i wont go back not safe place to leave my car. terrible place. i got stuck with place on a last min rental. need more inventory in burlington and oakville i had to go way out of my way costing $50plus extra. no saving should of rented a ryder or a penski. next time.

ANDREWALEXANDER K. 
Rating:
3.0

I was charged for the dolly for no reason. I didn't use it

RAMI S. 
Rating:
5.0

Customer did not leave a comment.

ANTONIJA B. 
Rating:
1.0

Our booking said we had to check in online for pickup which did not work. We talked to the store clerk as instructed by the website. He said we had to use the online check in. This resulted in us going to 2 other locations and waiting on hold with customer service for over two hours. We finally made it work by going back to the original location and insisting they check us in in-person. The clerk did his best the whole time but this system is broken. Not to mention the fact that we only needed this truck because the hitch install I booked and paid for was moved to a different day without notifying me and was then delayed again due to a lack of a part in inventory. It still hasn't been installed. Very dissatisfied and will be doing everything I can to avoid using uhaul in the future unless changes are made

ANDREANICOLE H. 
Rating:
3.0

Advertise a price that's more representative of what I would pay. 19.99 for a truck for 4 hours turned into 120 an do only drove 70km. It was just surprising to pay so much more than what was advertised.

JAMIECHRISTIAN P. 
Rating:
1.0

The rented equipment wasn`t available at the schedule time. I had to pick a smaller one in another location. It was a very annoying situation as I had to walk a lot to the other location and had to do 2 trips, instead of one, witch made me lose time, money and patience

RODRIGO F. 
Rating:
3.0

Customer did not leave a comment.

Christine B. 
Rating:
4.0

The woman checking us in was very nice and so was the gentleman that received us on the return.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

The staff were so friendly and helpful. The process was quick and went smoothly. Thank you for helping make a stressful day go better without any hassle.

LAUREN B. 
Rating:
5.0

Customer did not leave a comment.

MEHMET G. 
Rating:
4.0

Customer did not leave a comment.

GASPARINO F. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

Ayman N. 
Rating:
5.0

Customer did not leave a comment.

keith W. 
Rating:
4.0

Customer did not leave a comment.

VINOHARAN S. 
Rating:
4.0

Not much

SANDRA B. 
Rating:
5.0

You guys are doing very excellent services ,continue doing the same thanks

angelo K. 
Rating:
1.0

Properly train staff, have payment processing equipment that works. Have your online reservation system be more user friendly. Pay more attention to where the customer requests to pick up the vehicle.

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Mandi U. 
Rating:
2.0

Customer did not leave a comment.

JAVIERENRIQUE C. 
Rating:
5.0

waiting for my refund

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMICHAEL P. 
Rating:
1.0

The process is NOT easy and needs to have more information provided. We arrived at 8:30am to be told we needed the lockbox code as the person covering the U-Haul desk would not be in until 9:30 (on a Saturday this seems not efficient) We called and had to provide a copy of the drivers license again as well as a photo of the driver beside the truck. A 10 foot truck does not provide enough space for a one bedroom apartment. Thankfully we had two Jeep SUV's with us or we would need to make two trips which was 70km one way. This was the worst truck rental we have ever had and we not be going with U-Haul again.

Raymond P. 
Rating:
5.0

Very friendly location. The rental and use of truck was well explained, and all our questions were answered. We are very pleased with this location. The truck was clean and ready to go.

Ronald S. 
Rating:
1.0

The employee at the store told me he did not have the keys to the truck, forcing me to wait on the phone for an hour with customer service, only to then find out he did have the keys and was incredibly rude about it when we asked him why he didn't give them to us when we first asked. It was incredibly frustrating and wasted an extra hour of my day where I could have been moving. I will not recommend this location to anyone.

Gregory M. 
Rating:
1.0

Had issues getting truck. Guy was late (15 mins) Because is was in a convenience store had wait until customers served.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
4.0

It's taken to long for my deposit to go back in bank

cindy M. 
Rating:
5.0

Polite and professional

Russell T. 
Rating:
5.0

Build a proper mobile app we are in 2020

Bilal Z. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
1.0

My location and time was changed the day before my pickup despite my concurrent reservation for movers. The staff person at this new location didn't arrive until 10 am leaving my movers waiting 30 minutes at my home for me to arrive. They were therefore not able to complete loading the truck and I was left to finish loading with no help. Not a good experience. Very frustrating.

Laura E. 
Rating:
3.0

Customer did not leave a comment.

natasha L. 
Rating:
5.0

Customer did not leave a comment.

Mahmoud A. 
Rating:
1.0

Miss guided, miss communication, wasting time. Very stressful, especially after travelling from 5 hr drive from up north to pick up a truck for 10 am and they tell you they don't have the truck etc. I have ppl waiting to move wasted almost two hours of my movers time and I still had to pay them. Not impressed at all.

aline B. 
Rating:
2.0

I have had bad experiences with uhaul in the past, but this was the final straw. The biggest issue was that despite reserving my vehicle online for a specific location I was given a truck on the other end of town. This tripled the amount of time I was to spend driving increasing my kilometers and gas. As well, I had to arrange rides to get to and from the vehicle. Something I would not have had to do if I was given the truck I had reserved. It is company policy that I be contacted by phone to confirm changes of any kind to my reservation and I was never consulted. Furthermore, there were items left in the truck indicating that I had not been inspected. Which became an issue when I returned the truck as there was damage to the vehicle from a previous customer for which I was presumed responsible. I will not be renting from uhaul in the future.

Phil S. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
3.0

Customer did not leave a comment.

Mark K. 
Rating:
1.0

This is the worst experience we have had with U-haul The u-haul rental is located within a convenience store. We had to wait 30 min both for pick up and for drop off - because we were informed that convenience store clients take priority. In the middle of our payment and review of rental agreement we were repeatedly interrupted and told to step away so that owners of convenience store serve customers coming into their store. We have rental from u-haul on at least 5-10 different occasions - and this is easily the worst location and experience we have had

Maria R. 
Rating:
3.0

Customer did not leave a comment.

Samir D. 
Rating:
2.0

When I picked up the truck the gas was a little more than half full. I was in rush and I didn't check it against my contract. I trusted it because it had never happened to me before that it doesn't match. When I returned the truck I realized it was reported that it was full so I had to pay an extra $55 to fill up the gas! In addition to that, I checked in online to avoid unnecessary contact to people but the key wasn't in the lock box, and I had to go in and redo the whole transaction in there. And lastly the didn't have tapes and covers I had ordered online so I had to drive to a U-Haul center to pick up those. Not recommending this location.

Mani M. 
No reviews have been submitted for this location.

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