The online instructions are easy enough to follow but I have had the site “lock up” on me during the process. This made it impossible to complete pre check. Never got code to open key lockbox in order to check fuel level. After almost two hours and working with two people over the phone I got the key to rental truck. Unlikely to rent from U-Haul again.
BRIAN G
Customer Reviews for Wells Street Garage
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Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kind of far away from everything and it is not obvious of the address and that it is a U-haul location. Thank you
DAID DThe app was clitchy when I return the vehicle to the drop off location and it keep crash and couldn't take pics. It took me45 mins to actually check out without completely finishing.
Everett BNo one around at the drop off location.
paul jHow about you slim down your 31 page, approximately 6,000 word Terms & Conditions document, I received at the time of checking in and picking up the truck in tiny font on my cell phone. As I scanned through the pages it was obvious that as I entered into this transaction I was waiving every single right I ever had or would have should something go wrong. I could have brought my lawyer to translate all the legal mumbo jumble for me but I found a paragraph saying no lawyers allowed, so that was out. Thankfully everything went smoothly and no incidents occurred. It was a Christmas Eve move, so Merry Christmas!
Dover C