I turned my truck in on a Friday and they did not process until Monday and are trying to charge me two days extra rental. Not professional.
Erec W.
Customer Reviews for Werks Auto & Diesel Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We did a key dropoff. No interaction with personel
Pam B.Uhaul changed our drop off location without our permission and didn't even list the address for drop off on the initial receipt. If you have to do an afterhours Werks drop off instead, the instructions for drop off were non-existent. U Haul gave us the wrong phone number for drop off and there was no sign for where to park the truck or do the rental key drop off. The parking of the Uwerks were extremely full. The saving grace in this case was Nikki who manages the Eagle Gypsum drop off 2 minutes away, which is much better ran. She went out of her way to help us figure out where to park the truck and what to do with the keys. Strongly recommend fixing the drop off recs for Werks for after hours.
Hans B.The owner of pick up shop was rude. The young man trying to assist me was excellent. Cab of truck was filthy and smelled terrible. Gas was at 5/8 yet paperwork said 3/4, so that was a little frustrating. U-haul changed the pick up location on me without notification. Email had the pick up location I chose, text had a different location. Otherwise, it worked for what I needed it for.
Candace S.Best rental experience that I've had. I appreciated the tires being in great condition.
LAURA W.Nothing, to make it better, the folks at Werk have been great.
Jim W.Parking is difficult
Jerome R.I would have liked a closer U-Haul than 55 miles away. Plus, the trailer I rented online was canceled at least once at a closer proximity.
John W.Extremely professional service as always at this location.
GREG W.On your website stop adding automatic defaults to additional items. It caused me additional phone calls and another trip to the store to have them removed. Noise level in the cab of the truck averaged 81 decibels while actually causes hearing loss. Could have been the badly misaligned driver door. I hope I never need to rent a truck again (from anyone) not just U-Haul
Joel B.Great staff
ROBERT K.Werks staff were great. Assured us the date and time we needed would happen. The trailer we needed was there first thing in the morning. Friendly and professional staff. We highly recommend Werks!
Jay R F.1.Trailer's hitch securing device was not functioning properly (had to use duct tape to keep it from loosening up while on the road in tow). 2.Was given a trailer with ID/Lic. plate that didn't match the contract making it difficult to return at the drop off location
Kevin K.We couldn't figure where to return the key. The place was poorly lit. And, the app wouldn't let me return the truck and had to start over on my work phone. The app needs some serious help
Chad M.I returned the truck after hours. The one thing that irked me about the drop-off was that they charged me $22 for gas for bringing it back "under 1/4 tank". When I picked up the truck in AZ it barely had gas in it. The girl working the counter said it had 1/8 of a tank and to bring it back with 1/4. The 1/8 tank may have been 1/32. I almost didn't make it the 30 miles back to the house. Then when I dropped it off it was right on, MAYBE ever so slightly less than 1/4 tank, like the 1/4 mark may have been barely visible to the right side of the needle, and they dinged me for the "under 1/4 tank" gas. It was so close that one gallon of gas would have easily covered the 1/4, but it was late, I'd been moving all day, and it was so close I thought it would be fine. Instead of letting it go, or at MOST charging me, on the high side, $5 for a gallon they charged $22. Seems their idea of what 1/8 or 1/4 is varies depending on whether they can try to get more money out of the customer.
Steven A.The office staff is excellent, and the mechanics were quick to attach the trailer for me - great team, great work!
James A.Great team here
William L.Nothing
GREGG F.Everyone was super helpful.
matt V.Knowledgeable and cordial.
F. Wayne J.Our truck was filthy and had a cracked windshield. There was food all over the cab.
FELICIA N.Not to ever pick up a U-Haul at this location, U-Haul should cancel their contact with them. The woman in charge couldn't be rider she hung up on me on the phone and was incredible rude and unhelpful in person.
RYAN C.Not a thing. So friendly and helpful. They went above and beyond.
Sherry O.JD and wife excellent service
MADILINE R.Location was somewhat hard to find. The lot small, but the service outstanding. Given location and business traffic - understandable the above limitations.
Stewart C.It's very difficult to contact your agent through phone or chatting. All agents made my requests to be worse.
Sunghoon J.Rating would be higher if I did not have to drive 67 miles to get the truck in the first place.
Norman C.J. D. And gis staff provided Excellent Customer Service! Thank you
Melvin W.the booking and billing was poor
Doug P.Great customer service, friendly people. And when I asked about a partial refund the guy said if he could he would definitely do it if he was able to but I would need to talk to corporate so please reach out
JACKSONHEBERLING L.Great service!
eric N.Nothing, they were very helpful
DANIELJOHN M.All good!
KAMBY J.Trailer we reserved was not available.
Keenan H.The woman who works the front desk at Werks Auto and Diesel Repair “Vanessa†used inappropriate foul language and hung up on me when I informed her I would need to hold onto my trailer overnight due to circumstances beyond my control. I was so upset by her behavior that I had to turn the trailer into another location to avoid another confrontation.
James W.very helpful knew what they were doing
doug P.Scammers. I was charged an additional day without anyone mentioning it to me. Per the contract I was given 72 hours and I returned it within 68. I have called Sasak several times with no response, and I returned an email to u-haul with no response yet. I will dispute the charge on my AmEx. In fact , I might as well dispute all of them from U-haul! I rented the truck at a fixed price, then I was charged for insurance at the pick up location. This was never mentioned prior.
Robert A.Frozen wiper fluid - 0% visibility. Dangerous!!!! Drop off location parking lot covered in black ice. Broken wrist from fall in drop lot. Dangerous injury lawsuit scene.
Donald P.Flat tire and weak tire on trailer immediately. However, both were fixed the next day. I think better inspection was in order. Perhaps my own fault. Maybe I should've chosen a better pick up locale. Live and learn.
Brian L.We had rented a dolly on line and when we got there, there were none available. The owner said that U-Haul knows there are none at that location, but still allows people to rent on line. This is disappointing, not in the owner, but in U-Haul. There must be a way to refer customers to other locations to get ancillary equipment.
Sandra S.Not friendly very rude.
Matt P.V nice
thomas N.The service was excellent, the equipment was clean and worked properly.
Dan D.Despite state and local mandates, none of the employees were wearing Masks. . These employees were talking continuously, laughing loudly and even whistling... without masks! This was a very upsetting experience.
Gerald S.The trailer was good and the guy who helped me get it hooked up was friendly and helpful. There are a couple of things that bothered me. 1: Even though required by the State of Colorado, the staff were not wearing masks. 2: When I asked for help with my hitch, the lady at the desk complained to me about using her guys for that. She did end up doing it but was not customer friendly.
John E.