Customer Reviews for Werks Auto & Diesel Repair LLC
(U-Haul Neighborhood Dealer)

459 reviews

695 Lindbergh Dr   Gypsum, CO 81637

(970) 524-2120

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(970) 524-2120

695 Lindbergh Dr
Gypsum, CO 81637

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Fast, easy, and helpful staff. Was also the same price I expected. Will definitely rent from again.

Merlin P 
Rating:
5.0

Customer did not leave a comment.

DENNY S 
Rating:
2.0

No clear drop box or parking area.

Nicholas K 
Rating:
4.0

No complaints. Friendly staff and easy location to find.

Daniel S 
Rating:
2.0

The rollers on the door were not in the groove and made it almost impossible to close it after we loaded the truck. We called for assistance and were told it would be three hours before anyone could get there. I finally got the door closed so we could begin our trip, but we were delayed and didn’t arrive until after midnight. The next day, I could only get the door up about halfway to unload the truck. Very disappointing.

Walter L 
Rating:
2.0

Customer did not leave a comment.

Kayla F 
Rating:
4.0

All was well with pickup

Jeannie D 
Rating:
3.0

the drop off was not streamlined to many pictures to take and the drop off area has bad cell service in that location took 30 minutes to drop off trying to get pictures to load. I understand that many people may drop off trucks and say that any damage was not there or their fault but it was convoluted. That is the only drop off we have up here though from Vail pass to Glenwood spgs. the only reason that I selected that the personnel were not helpful is that no one was there it was a Sunday

Clint J 
Rating:
5.0

Customer did not leave a comment.

ARMANDO M 
Rating:
2.0

No parking soaces and no drop box.

Robert L 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
3.0

Not clear where to drop the trailer

Richard T 
Rating:
5.0

Customer did not leave a comment.

Grace G 
Rating:
5.0

Thanks!!

Erik P 
Rating:
3.0

Customer did not leave a comment.

Eric G 
Rating:
1.0

Employee yelled at me for dropping trailer off after she was behind on other work. She confronted me after she tossed my paperwork at me and was cursing the whole time. Terrible interaction most rude and terrible experience. After driving 40 min in heavy snow she asked me to leave and come back the next morning because she was supposed to be off already and it was not her job to accept a trailer earlier than the reservation time. After some back and forth she finally took the rental in. She was upset over a situation that had nothing to do with me and I was the punching bag. Worst experience ever!!!! Ruined my business with U-Haul will never rent from them again.

Jocelyne R 
Rating:
1.0

3-6 inches of ice and over 18 inches of snow in trailer. Picked up in a 6 inch snow storm, so I assumed besides that it was good. Took my wife and I over an hour to remove snow and ice from D-Rings to even make the trailer usable.

William M 
Rating:
5.0

All good nice people 👍

Juan M 
Rating:
5.0

All was good!

Jared H 
Rating:
5.0

Was told to park truck at the entrance to the lot. Employee pulled trailer to my truck using a side-by-side, hitched up, finished checkout on his phone. All I had to do is pull out.

Michael J 
Rating:
4.0

Customer did not leave a comment.

Terri T 
Rating:
5.0

The trailer needs a power washing ,otherwise it worked well

Paul S 
Rating:
5.0

I think it will be better if there’s a customer service for you instead it people Doing it by the phone

SERGIO Q 
Rating:
5.0

Customer did not leave a comment.

Robert Y 
Rating:
5.0

Customer did not leave a comment.

FRANK B 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
1.0

The owner of this location was the rudest, most unhelpful person. You guys should really consider moving your business to a different location, as I’m sure there are plenty of businesses in the Valley that would love to partner with you. She was complaining about U-Haul on the phone with someone when I got there to drop off the truck and acted like I was such an inconvenience to her when dropping off the trailer. I would rather drive an extra hour to drop off equipment than go to this location again.

Riley N 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
4.0

Customer did not leave a comment.

kevin h 
Rating:
5.0

Tanks allways good customer service

Miguel B 
Rating:
5.0

Customer did not leave a comment.

Ting Z 
Rating:
5.0

Customer did not leave a comment.

Leisa S 
Rating:
3.0

I was unable to return the trailer where it was supposed to be returned. My husband ended up in the ER in Glenwood springs. I explained the situation and was still charged $100 because it wasn't returned to proper place!!!! Thanks for being understanding!!! We will never rent a u-haul AGAIN!!! Mrs Robert Ketcham

Robert K 
Rating:
2.0

Rude people, had no where to park. Had to park in the drive way. One end of the drive way was very tight to pull in with junk in the way.

Scott A 
Rating:
4.0

Customer did not leave a comment.

GAY C 
Rating:
5.0

Great & friendly service! Thank you!

JENNY P 
Rating:
4.0

Customer did not leave a comment.

AARON A 
Rating:
5.0

Awesome customer service, flexibility . Cant wait to rent a trailer again, when needed.

MARY J 
Rating:
1.0

Dropping off my key was an absolute nightmare and Uhaul customer service could not have been worse. I waited in the rain for 45 minutes to talk to someone.

Catherine D 
Rating:
5.0

The service was excellent! Thank you!

Victoria G 
Rating:
4.0

Customer did not leave a comment.

Bill B 
Rating:
5.0

Customer did not leave a comment.

Dwight U 
Rating:
2.0

Customer did not leave a comment.

Ronald S 
Rating:
5.0

Great customer service

RANDY H 
Rating:
1.0

Customer did not leave a comment.

dudley d 
Rating:
5.0

Customer did not leave a comment.

Robert Y 
Rating:
5.0

none

Paul R 
Rating:
5.0

Great people! Great service!! Will definitely use them again!!!

CHERIE R 
Rating:
5.0

Drop off was easy and fast!

Greg E 
Rating:
5.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

The location and business was fine. The absolute failure of uhaul to fulfill my reservation cost me about thousand dollars. I reserved a 26 foot truck so i could complete moving our 3 bd house in the one day we had available to move. I was called the day before moving day and informed that our truck would not be available and all they had was a15 ft truck. As a consequence, i was not able to complete the move that day, had to do several trips, then had to return the truck, and spent the next 2 days making trips in my car, costing me money in gas and missed work. I would like uhaul to compensate me for that expense as you state on your website that if the reserved vehicle is not available an appropriate replacement will be provided. My replacement was not

Barbra M 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
3.0

NEVER GOT A FINAL BILL/TOTAL

Mark H 
Rating:
4.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

We have rented from the Werks in the past. They are always friendly and helpful. We would definitely recommend them to family and friends.

George B 
Rating:
5.0

Customer did not leave a comment.

Gregory T 
Rating:
5.0

The checkin was very easy.

David S 
Rating:
5.0

Customer did not leave a comment.

Donald L 
Rating:
5.0

Customer did not leave a comment.

Sascha d 
Rating:
5.0

Customer did not leave a comment.

Gregory A 
Rating:
5.0

Customer did not leave a comment.

Marchi M 
Rating:
5.0

Customer did not leave a comment.

Gene A 
Rating:
5.0

Customer did not leave a comment.

Bob B 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Location was friendly, helpful, and informative

douglas P 
Rating:
5.0

Muy buen servicio el personal que me atendió cuando recte el camión gracias

Melvin R 
Rating:
5.0

J.D. and Vanessa were extremely helpful and polite. It was a pleasure doing business with them. I would recommend WERKS AUTO to everyone!!

RAE S 
Rating:
5.0

Again, staff went above and beyond to help us feel appreciated and welcome.

Mary L 
Rating:
5.0

Customer did not leave a comment.

Bryan A 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

JD took the time to change over my receiver so my trailer sit level.

WILLIAM S 
Rating:
5.0

Well lit for our after hours drop off. felt safe and it was not confusing at all. easy to navigate the lot and so simple.

Kenneth K 
Rating:
5.0

Check engine light was on and did not Know what to do. Didn’t realiE it until I was well on my way and didn’t have time to go back

Jim W 
Rating:
5.0

No comenta about that. Just thanks for a great service!

Cruz R 
Rating:
3.0

I turned my truck in on a Friday and they did not process until Monday and are trying to charge me two days extra rental. Not professional.

Erec W 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
4.0

Customer did not leave a comment.

Pierson S 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
3.0

We did a key dropoff. No interaction with personel

Pam B 
Rating:
2.0

Uhaul changed our drop off location without our permission and didn't even list the address for drop off on the initial receipt. If you have to do an afterhours Werks drop off instead, the instructions for drop off were non-existent. U Haul gave us the wrong phone number for drop off and there was no sign for where to park the truck or do the rental key drop off. The parking of the Uwerks were extremely full. The saving grace in this case was Nikki who manages the Eagle Gypsum drop off 2 minutes away, which is much better ran. She went out of her way to help us figure out where to park the truck and what to do with the keys. Strongly recommend fixing the drop off recs for Werks for after hours.

Hans B 
Rating:
5.0

Customer did not leave a comment.

Jon D 
Rating:
3.0

Customer did not leave a comment.

Todd S 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
3.0

The owner of pick up shop was rude. The young man trying to assist me was excellent. Cab of truck was filthy and smelled terrible. Gas was at 5/8 yet paperwork said 3/4, so that was a little frustrating. U-haul changed the pick up location on me without notification. Email had the pick up location I chose, text had a different location. Otherwise, it worked for what I needed it for.

Candace S 
Rating:
5.0

Customer did not leave a comment.

Timothy F 
Rating:
3.0

Customer did not leave a comment.

Serghei T 
Rating:
5.0

Best rental experience that I've had. I appreciated the tires being in great condition.

LAURA W 
Rating:
5.0

Nothing, to make it better, the folks at Werk have been great.

Jim W 
Rating:
4.0

Parking is difficult

Jerome R 
Rating:
5.0

Customer did not leave a comment.

George B 
Rating:
5.0

Customer did not leave a comment.

Dudley I 
Rating:
5.0

Customer did not leave a comment.

Todd M 
Rating:
5.0

I would have liked a closer U-Haul than 55 miles away. Plus, the trailer I rented online was canceled at least once at a closer proximity.

John W 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
5.0

Extremely professional service as always at this location.

GREG W 
Rating:
3.0

Customer did not leave a comment.

John T 
Rating:
4.0

On your website stop adding automatic defaults to additional items. It caused me additional phone calls and another trip to the store to have them removed. Noise level in the cab of the truck averaged 81 decibels while actually causes hearing loss. Could have been the badly misaligned driver door. I hope I never need to rent a truck again (from anyone) not just U-Haul

Joel B 
Rating:
5.0

Great staff

ROBERT K 
Rating:
4.0

Customer did not leave a comment.

danny m 
No reviews have been submitted for this location.

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