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ROBERT Y
Customer Reviews for Werks Auto & Diesel Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
JD did a great job! Thanks!
Patrick DInside help was just okay. Outside help was excellent.
SCOTT RVery friendly and organized
Michael RThe only thing that went wrong was out of anyone’s control other than the person who failed to return his rented truck on time. Jennifer at UHaul and JD at Werks were amazing. They did everything they could to make it right. They have a $50 reservation guarantee and they actually come through with it. Well done.
Richard SGreat experience with rental process and vehicle was spotless clean, user friendly and perfect size
ERIN CThere’s not much for options, but unfortunately it’s just not that great.
Meghan HDid after hours drop off, using the App. I had no interaction with the personnel.
Scott MLocation was close for ten days no signage for where to drop trailer after hour app was not working properly
BARRY FJ.D. GREAT CUSTOMER SERVICE!!!
RANDY HWonderful experience, quick service
HESSTON WAlways fast and friendly
dudley dGreat pick up and drop off service
JAMES MGood overall. Somewhat of a remote location so selection might be limited.
Ray ROne thing only
EVER LI rented it from Werks Diesel in Gypsum not Carbondale?
Richard BU haul sent me a note that I had not returned the truck a day after I had done so. Annoying!
Peter WNothing everything was great! I’ll be renting from this location again in Gypsum! JD did a great job and explained everything to me.
Richard BJD and his wife went above and beyond for us driving four hours to pick up our equipment so it would be ready for when we arrived. Exceptional service. They operate a class act operation. U-Haul, you should be very proud to have them on your team.
Jon DI booked this for a pick up in Silverthorne but 2 days before my pick up date was told I had to go to Gypsum to pick up the trailer, an hour and a half away.
JAMES GI was helped tremendously. Thank you JD and Venessa.
LUKE Hgreat customer service
mark AExcellent customer service , Truck was clean Thank you
RAVEN BJD was great.
WANDA RThis was not our preferred pick up location
Sirious AWonderful
Alejandre LOutstanding location. Very helpful. First class all the way.
Gregg FIt’s a little confusing figuring out where to park and which building it is in. Once I figured that out, they were very helpful, and the process was easy.
Ryan REverything went well. Great job
Richard SNo place to drop the trailer. No guidance.
Neal MI barely spoke to the front desk person because she had to answer the phone call. It was quick though, so no complaints there!
Catherine KThe lot was very full, there was barely any space for me to park the truck and it was difficult to maneuver. There should be specific places to put the trucks and room for them to be there. The app was also very slow to load to drop off, but the people were helpful in taking our key.
Elizabeth CFast, easy, and helpful staff. Was also the same price I expected. Will definitely rent from again.
Merlin PNo clear drop box or parking area.
Nicholas KNo complaints. Friendly staff and easy location to find.
Daniel SThe rollers on the door were not in the groove and made it almost impossible to close it after we loaded the truck. We called for assistance and were told it would be three hours before anyone could get there. I finally got the door closed so we could begin our trip, but we were delayed and didn’t arrive until after midnight. The next day, I could only get the door up about halfway to unload the truck. Very disappointing.
Walter LAll was well with pickup
Jeannie Dthe drop off was not streamlined to many pictures to take and the drop off area has bad cell service in that location took 30 minutes to drop off trying to get pictures to load. I understand that many people may drop off trucks and say that any damage was not there or their fault but it was convoluted. That is the only drop off we have up here though from Vail pass to Glenwood spgs. the only reason that I selected that the personnel were not helpful is that no one was there it was a Sunday
Clint JNo parking soaces and no drop box.
Robert LNot clear where to drop the trailer
Richard TThanks!!
Erik PEmployee yelled at me for dropping trailer off after she was behind on other work. She confronted me after she tossed my paperwork at me and was cursing the whole time. Terrible interaction most rude and terrible experience. After driving 40 min in heavy snow she asked me to leave and come back the next morning because she was supposed to be off already and it was not her job to accept a trailer earlier than the reservation time. After some back and forth she finally took the rental in. She was upset over a situation that had nothing to do with me and I was the punching bag. Worst experience ever!!!! Ruined my business with U-Haul will never rent from them again.
Jocelyne R3-6 inches of ice and over 18 inches of snow in trailer. Picked up in a 6 inch snow storm, so I assumed besides that it was good. Took my wife and I over an hour to remove snow and ice from D-Rings to even make the trailer usable.
William MAll good nice people 👍
Juan MAll was good!
Jared HWas told to park truck at the entrance to the lot. Employee pulled trailer to my truck using a side-by-side, hitched up, finished checkout on his phone. All I had to do is pull out.
Michael JThe trailer needs a power washing ,otherwise it worked well
Paul SI think it will be better if there’s a customer service for you instead it people Doing it by the phone
SERGIO QThe owner of this location was the rudest, most unhelpful person. You guys should really consider moving your business to a different location, as I’m sure there are plenty of businesses in the Valley that would love to partner with you. She was complaining about U-Haul on the phone with someone when I got there to drop off the truck and acted like I was such an inconvenience to her when dropping off the trailer. I would rather drive an extra hour to drop off equipment than go to this location again.
Riley NTanks allways good customer service
Miguel BI was unable to return the trailer where it was supposed to be returned. My husband ended up in the ER in Glenwood springs. I explained the situation and was still charged $100 because it wasn't returned to proper place!!!! Thanks for being understanding!!! We will never rent a u-haul AGAIN!!! Mrs Robert Ketcham
Robert KRude people, had no where to park. Had to park in the drive way. One end of the drive way was very tight to pull in with junk in the way.
Scott AGreat & friendly service! Thank you!
JENNY PAwesome customer service, flexibility . Cant wait to rent a trailer again, when needed.
MARY JDropping off my key was an absolute nightmare and Uhaul customer service could not have been worse. I waited in the rain for 45 minutes to talk to someone.
Catherine DThe service was excellent! Thank you!
Victoria G