Customer Reviews for West Allis BP
(U-Haul Neighborhood Dealer)

Rating:

1.0

Charged 100 when bill was 42

Rating:

3.0

The location is convenient, the process of picking up & dropping off was quick & easy, the functionality of the truck was perfect, but the cleanliness of the truck’s cab was dusty/dirty & smelled like someone had been smoking in it.

Rating:

5.0

Owner was awesome helping me get through the reservation process on my phone

Rating:

1.0

No equipment was available

Rating:

1.0

Person handing the transaction didn’t know what she was doing, check in took over 30 minutes, she wasn’t familiar with return process, and was extremely rude.

Rating:

3.0

Make the mobile pick up and drop off more user friendly. It took over 30 mins and I still couldn’t return the truck because the service in the area is lacking and it affects the website and app!

Rating:

2.0

The app. Crashed three times. My confirmation email sent me to the wrong address. The passenger side front tire was dangerously low. your app is terrible. The woman that worked at the location did a great job. She was very helpful and friendly.

Rating:

1.0

I was charged a $15 “safe move” coverage fee without consenting. I called the location to correct my bill and I was told it would be taken care of. I received an updated invoice yesterday with mileage used and the fee is still on there. I am confused by this as I completed the preregistration prior to arriving for pickup and waived adding coverage, when I got there I had to upload my drivers license AGAIN. I prefer not to use this location again and I still want my refund for the safe move fee.

Rating:

2.0

I opted to use the app to avoid having to go inside to the service counter. The keys were not in the lock box. I had to wait in line inside the gas station to ask where the keys were. The man behind the counter said he had to call his boss. Then he handed me the phone. His boss asked me to verify my name, email address, and phone number. I handed the employee the phone. Only after the conversation finished with the employee did I receive the key for the U Haul truck. Please don’t use my name. I’m sure future U Haul customers would not appreciate this kind of service any more than I did.

Rating:

5.0

Excellent service

Rating:

5.0

I just want to complement the gentleman who assisted us with the pick up. He cleaned the snow off the window and was super helpful when we found the loading door was frozen shut. Two big thumbs up with his customer service!!

Rating:

5.0

very nice customer service

Rating:

5.0

excellent job is my 3rd time doing business with them recommended

Rating:

1.0

The van smelled like a dumpster I did not put my new furniture in the van I returned the van I want a refund

Rating:

1.0

Person behind the counter had no clue how to proceed. I did everything online and still waited a full half hour because she was so clueless. We were on a time schedule and it really set us back.

Rating:

5.0

Highly recommended