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LEONARDO M.
Customer Reviews for West Coast Self Storage Auburn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Do better always
CHARLES M.Easy to reserve. The woman at the desk was very helpful and made check in and check out easy
JOSH RANLETT I.Nothing. Savana was the most helpful person it has been my pleasure to meet. This move was very stressful for my wife and I. Savana took that stress away. From helping me with the right size boxes and packing materials to getting the right size truck. Savana was excellent!
PAUL WILLIAM S.Receptionist was friendly and efficient. Need more help for when she is on lunch.
Donald C.No recommendations for improvement. Great service!
Maxwell M.the floor was a little muddy and had debris. Would not prevent me from using again. Just dont want to get charged for not cleaning it.
Autumn W.DO NOT USE UHAUL, unless you feel like getting charged a month later and dealing with the terrible terrible customer service Uhaul provides. The self-storage facility, however, is fine.
DARRIN PATRICK K.Great customer service and friendly!
JASON C.The truck cargo area was very wet and I did not have time to dry it, but the point is that it shouldn't have been wet in the first place. The truck was not up front as I had been told it would be by another employee but was parked inside the fence in the storage unit area and we had to remove the sign in the windshield before driving it away. I had concerns about having to drive the truck over Snoqualmie Pass when their had bee reports of Chains Required and the Assistant Manager Savannah Forgey was very unhelpful and kept saying that they we not UHaul. I asked about the one month free storage, because I thought I would have to put my item in storage if the pass wasn't open or I needed chains and was again told that they are not UHaul and I would have to contact an actual UHaul facility. The only reason I did not rent from an actual UHaul facility was because of the availability of the truck I needed. If west Coast Self-Storage is responsible for renting out UHaul trucks, they need to have answers to questions and not keep repeating that they are not UHaul.
MARY B.Truck changed location and pick up time at the last minute so had to find new movers. Pick up was 15 miles away. I had 255 miles and 2 days and used 1 day and 205 miles and they charged me extra millage charged. Contacted corporate and they said too bad. Created an incident report and still waiting.... Don't use them!!! They don't keep there promises, nor their $50 online guarantee, overcharge and don't care!
Crystal S.The location was very busy and had a lot of people coming and going. There were people letting their small kids ride bikes and play around the cars/trucks. The person working there should have come out and told them not to let their kids play in the loading/unloading area. And when people were done, they should have moved their cars so others could use the loading area, instead they stood around socializing.
Ranae G.Overall, I had a great moving experience. It took me a while longer than you all guesstimated. Sorry for that. Sometimes ya just have to take your time so no one gets hurt. Which is what I did. And it worked out wonderfully. Side Note, the young helper named DJ out of Santa Clara U-haul, sat with me for about an hour, on the phone with you guys, until he secured me a truck rental, even went so far as to point the Uber over in my direction, the bringing me to pick up the truck, just before MTN view closed. He was too notch, gave me exceptional service, I am extremely greatful to him for his patience and attention to my situation. I thank him and U-haul, for coming thru in my time of need. Thank you.
BRYAN S.Truck box was really dirty. Looks like someone hauled yard waste in it and didn't sweep it out. I swept it out when I was done so the next guy didn't have the dirty box I had.
CODY JAMES P.everything was great, sorry for the late review
SEAN O.The manager is awesome ! Great service !!!!
JOEL RAMOS C.The location was great to me. She normally opens at 9:30AM on Saturdays, but when I showed up at 8:00AM, she made sure to get me in the truck that I rented. Now, the national U-Haul scheduling was pretty terrible to me- saying that I had a U-Haul scheduled and then cancelling a day beforehand, and also scheduling my pickup time at 8AM when the location doesn't open until 9:30AM. Pretty terrible scheduling if I'm going to be honest.
Matthew R.great customer service
Michael H.Super easy drop-off
Jade D.The two ladies is awesome Mandy and the other lady. They are the best sorry i forgot her name .
Michael J.Best rental experience ever, consistently friendly and helpful.
Thomas B.Very friendly and helpful staff. Easy process. Appreciate the key drop, as having been a user of the self storage center, felt very comfortable with after hours drop off inside the gate.
Jonathan C.Mandy was the best and helpful, and very nice
Ronald C.In and out in no time. Excellent service!!!
Scott L.They were great
Sheri R.Employee at location was excellent. She is awesome with customers.
Jeffrey S.Nothing it was a great experience
Michelle J.Great customer service at this location! I've used Uhaul a lot from different locations, and this was definitely the easiest and fastest experience I've had.
Evan L.The desk ladies at this facility are amazing and efficient!
Michelle J.Awesome service
Lawrence K.The truck roof leaked and the brakes were so bad that the truck shook violently when I tried to slow down going down a hill. It was dangerous! Also, the check engine light was on when I picked up the truck and stayed on the entire time. Finally, I got the truck with 7/8s of a full tank and tried to fill it back up to that point, but the gauge wouldn't move up to that point until I had literally filled it completely up! I spent $28 worth of gas for a 43 mile trip! That's in addition to being charged 99 cents a mile! Ridiculous! The manager of the store was very nice, professional and sorry to hear about our situation, so I give her high marks. But your equipment was terrible.
David K.The associate stayed late to help with the return of the vehicle, going above and beyond his basic job description. I appreciated the personalized service.
Sharon F.Have a sign with instructions that they will be charged extra for dropping their truck off at night. Also have an explanation on their voicemail on drop off instructions. I left a message saying who I was and what truck I was dropping off.
Lee T.Great service
Donald R.The availability of the truck was great, just not pleased by the charges. I had my rental extended 4 extra days, and had asked if it was just the daily $29 rate that was added each day of extension, but it was also the safe-move insurance, the furniture pads which increased it an extra $96. The customer service agent might have forgot about those charges, but it would have helped me make a better informed decision on extending the rental.
Joshua B.Julie was super friendly! enjoyed my time waiting for my helpers to come
Synthia R.Customer service was friendly, greeted us with a smile and answered all of our needs. Agent explained everything about the vehicle. Will definitely use this location again for my truck / van rental needs
John M.Actually, I was really impressed with the service as is. My questions were promptly answered when I inquired online about renting a truck, and then the whole process once I got to the location to rent the truck, was really fast and efficient. Definitely not my experience elsewhere. The rental agents were knowledgeable and friendy. Just an overall great experience.
REBECCA O.Keep the good service going.
Wanda J.The experience sucked, I rented a truck only to find out the keys were locked inside, their only option was to offer me a cargo van, not only did it take three times as long, stuff had to be left behind because it wouldn't fit in the fucking vehicle, so yes my experience sucked, thanks for that.
Mike T.Staff should be more respectful in giving information to customers; it should not sound a scaring tactic in order to win business.
Richard K.My experience from beginning to end was absolutely incredible nice friendly staff very helpful in every area thank you so very much for my experience
Gayle C.There's no where to park a 15' truck at this location without getting inside the gate and I was not provided a gate code so I had to block part of the parking lot to go inside and turn the truck in. There has to be a better way to return trucks to this location.
Anthony T.Serve hot coffee? I'm just kidding. It was a positive experience. Anyone who needs a U-Haul should go through West Coast Self Storage. Auburn location
Troy K.The truck we needed was clean, available & ready to go. Clerk was helpful & informative about the truck's operations. Price was reasonable & the checkout process went smooth.
Larry J.Service at pick up was outstanding..... BUT WAIT!!!! continue on please
Tony T.Friendly helpful service.
Brook F.I feel that I have been cheating about the gas. I filled it up $18.45 just before I returned the truck in. However, the guy at the counter charged me $20.00 more. I showed to him the receipt. It seems like I don't care. Thank you so much for treating me that way. You guys did on purpose on what to block the odometer and to make extra money . I disappointed and in the future I don't know Yo if I would rent uhaul or recommend to my friends or family. Thanks anyway
Thierry P.Customer should be treated better
Nicole R.I needed to rent a truck in Maple Valley, WA. When that location wasn't available, I received an email from the regional office indicating that I would receive an additional 30 miles at no charge due to having to pick up a truck in Auburn, WA. I was charged for additional mileage when my husband returned the truck, even though I had called prior to ensure there was a note in the system indicating the additional mileage at no cost and was told there was.
Danielle J.Candace is awesome. We had a reservation at south auburn u-haul but, the truck we were supposed to get was not returned in time. We called Candace and she got us in a truck with no delay. We appreciated her quick and awesome attitude. She fixed our stressful morning. We pulled onto the road smiling and happy. Thank you Candace! You are awesome!
Tina W.Evan was friendly and very helpful! Made the whole last minute experience easier to manage. He has great customer service and the facility is top notch! Very clean!
ADRIANNE C.This was the best rental truck experience I've ever had. Being able to sign up online was a fantastic and the truck was clean and ready for me. It was easy to drive and very reasonably priced. The staff were all amazing.
KAREN W.U Haul reservations suck big time I would not recommend U haul reservations to any one. The location I picked up from finally after the 3rd time was great. U haul sucks big time as far as reservations & getting trucks
bruce S.The personnel at West Coast Storage were competent and friendly.
walter L.I was disappointed and used way to much of my personal time when I noticed the pick up truck I rented did not have a trailer ball as I had requested. I had to add an hour of commute time plus mileage to get to an auto parts store and purchase my own tow ball. When a company offers a product, regardless of whether it is standard at their location or it is a courtesy at a third party location- the product offered should be identical- especially if the price/ cost to the client is identical in either location. This is bad business and nontransparency in practice. It is a manipulative behavior on your companies part. Had I been the type of person to put up with this policy you would have ripped me off due to your practices and I do not appreciate that from such a reputable company.
Christina A.