Easy to reserve. The woman at the desk was very helpful and made check in and check out easyJOSH RANLETT I.
Trailer Rental & Towing in Auburn, WA at West Coast Self Storage Auburn
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Auburn, WA 98002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Nothing. Savana was the most helpful person it has been my pleasure to meet. This move was very stressful for my wife and I. Savana took that stress away. From helping me with the right size boxes and packing materials to getting the right size truck. Savana was excellent!PAUL WILLIAM S.
Receptionist was friendly and efficient. Need more help for when she is on lunch.Donald C.
No recommendations for improvement. Great service!Maxwell M.
the floor was a little muddy and had debris. Would not prevent me from using again. Just dont want to get charged for not cleaning it.Autumn W.
DO NOT USE UHAUL, unless you feel like getting charged a month later and dealing with the terrible terrible customer service Uhaul provides. The self-storage facility, however, is fine.DARRIN PATRICK K.
Great customer service and friendly!JASON C.
The truck cargo area was very wet and I did not have time to dry it, but the point is that it shouldn't have been wet in the first place. The truck was not up front as I had been told it would be by another employee but was parked inside the fence in the storage unit area and we had to remove the sign in the windshield before driving it away. I had concerns about having to drive the truck over Snoqualmie Pass when their had bee reports of Chains Required and the Assistant Manager Savannah Forgey was very unhelpful and kept saying that they we not UHaul. I asked about the one month free storage, because I thought I would have to put my item in storage if the pass wasn't open or I needed chains and was again told that they are not UHaul and I would have to contact an actual UHaul facility. The only reason I did not rent from an actual UHaul facility was because of the availability of the truck I needed. If west Coast Self-Storage is responsible for renting out UHaul trucks, they need to have answers to questions and not keep repeating that they are not UHaul.MARY B.
Truck changed location and pick up time at the last minute so had to find new movers. Pick up was 15 miles away. I had 255 miles and 2 days and used 1 day and 205 miles and they charged me extra millage charged. Contacted corporate and they said too bad. Created an incident report and still waiting.... Don't use them!!! They don't keep there promises, nor their $50 online guarantee, overcharge and don't care!Crystal S.
The location was very busy and had a lot of people coming and going. There were people letting their small kids ride bikes and play around the cars/trucks. The person working there should have come out and told them not to let their kids play in the loading/unloading area. And when people were done, they should have moved their cars so others could use the loading area, instead they stood around socializing.Ranae G.
Overall, I had a great moving experience. It took me a while longer than you all guesstimated. Sorry for that. Sometimes ya just have to take your time so no one gets hurt. Which is what I did. And it worked out wonderfully. Side Note, the young helper named DJ out of Santa Clara U-haul, sat with me for about an hour, on the phone with you guys, until he secured me a truck rental, even went so far as to point the Uber over in my direction, the bringing me to pick up the truck, just before MTN view closed. He was too notch, gave me exceptional service, I am extremely greatful to him for his patience and attention to my situation. I thank him and U-haul, for coming thru in my time of need. Thank you.BRYAN S.
Truck box was really dirty. Looks like someone hauled yard waste in it and didn't sweep it out. I swept it out when I was done so the next guy didn't have the dirty box I had.CODY JAMES P.
everything was great, sorry for the late reviewSEAN O.
The manager is awesome ! Great service !!!!JOEL RAMOS C.
The location was great to me. She normally opens at 9:30AM on Saturdays, but when I showed up at 8:00AM, she made sure to get me in the truck that I rented. Now, the national U-Haul scheduling was pretty terrible to me- saying that I had a U-Haul scheduled and then cancelling a day beforehand, and also scheduling my pickup time at 8AM when the location doesn't open until 9:30AM. Pretty terrible scheduling if I'm going to be honest.Matthew R.
great customer serviceMichael H.
Super easy drop-offJade D.
The two ladies is awesome Mandy and the other lady. They are the best sorry i forgot her name .Michael J.
Best rental experience ever, consistently friendly and helpful.Thomas B.
Very friendly and helpful staff. Easy process. Appreciate the key drop, as having been a user of the self storage center, felt very comfortable with after hours drop off inside the gate.Jonathan C.
Mandy was the best and helpful, and very niceRonald C.
In and out in no time. Excellent service!!!Scott L.
They were greatSheri R.
Employee at location was excellent. She is awesome with customers.Jeffrey S.
Nothing it was a great experienceMichelle J.