The person at the location was very helpful.
ROMEO F
Customer Reviews for West Coast Self Storage Palm Desert
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a problem on the return. The location to leave the vehicle on the drop off was closed and no where to drop off keys or vehicle. We called 800 number they told us to not return the vehicle because they could not find another location nearby that was open. We reached the place right at 6, it was closed, contacted your customer service, they assured us we would not be charged to drive it back to the same location we picked it up from. But, we were charged. Now, I am in dispute with your company. Very poor service, dangerous drop off location and no recommendation on where else to drop the vehicle off. I would like a manager from customer service to contact me please. One of the worst experiences of my life!
HELEN TThe manager at the Palm Desert location was extremely helpful and friendly! She was incredibly responsive and knowledgeable! I would highly recommend this location to anyone wanting to rent a vehicle!
JEFFREY TLisa was wonderful to work with !
Edward RCustomer service was GREAT 👍 Obtained both storage and uhaul rental. Processing for both were smooth sailing. Will recommend to anyone and everyone😊
SEUPEPE VLisa was super friendly and helpful. We had an excellent experience.
ROBERT KNo improvements needed, Tammy & Tess were a pleasure to work with & very professional !
EDWARD REmployee who checked me and was there upon return was so kind and welcoming. She made it a really great experience.
Brett BGreat experience! Truck was exactly what we ordered, and clean. Most importantly, customer service: Lisa was amazing! She was courteous, friendly, knowledgeable and gave us the feeling of care and wanting our business. We will recommend, for sure.
NORM SBest experience ever renting a U-Haul.
CANDACE JYesterday was a very hot day and the ac did not work in truck.
DANIEL LThe girl at the desk was wonderful
CHRISTINA WGreat and friendly people. Appreciate them making me feel great and comfortable doing business with them
ANDREW SExcellent customer service. Jose worked really hard to get us a truck when our reservation was impacted by a power outage on Portola and Dina Shore in Palm Desert California the morning we were to pick up the truck. With no power, he contacted the corporate office to assign our truck remotely as he had no internet to complete our transaction. Jose went beyond what we could have expected and he deserves tremendous credit and appreciation for his efforts. Thank you so very much.
David GThis location is very convenient near FWY 10 on Dinah Shore Dr . between Portola and Monterey Park. They are open 7 days a week with attendant. It couldn't be netter. Kelly, the receiving agent, was very nice and helpful. It took less than 5 minutes to return the 15 feet truck. I would definitely recommend this business for U Haul or Self-service.
MICHAEL WThe uhaul almost killed the driver, the vehicle did not stay in "park" it began rolling backwards after the driver got out and it almost pinned him. This could have been a very bad accident.
MASON RKelly was awesome! I will only go back and see her, she was friendly, nice and made the transaction. Awesome. Most places are rude. Treat you like a number not her felt at home deathly give her business.
ROBERT Ethere was very limited parking. only two parking spots in front (one handicap), and 3 spots along curb, which were all taken with other U-Haul trucks. The agent was nice and came out to let me know to park next to a building.
Lawrence SNot a thing! Pick up was effortless and the agent was poetry in motion.
Thomas VManager pleasant and communicative and accommodating.
ALAN B