Perfect
SCOTT A
Customer Reviews for West Coast Self Storage Shoreline
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Dave was very friendly and efficient! Real customer service 😊
DAVID MVery good location to rent U-Haul and they have onsite storage too. Move in one trip! Great service and friendly people
RICHARD OGreat experience!
Nathan PExplain why the check engine light is always on
James BPhil was personable and great, would highly recommend this location.
HAROLD HAs noted in a separate section of this review, I've rented from this location literally dozens of times over the years. The relationship has usually been great, but something must have changed recently. New management or something? The truck that I rented was in very good condition and was ready when I arrived, but things went downhill rapidly from there. I couldn't drop the truck off at the location we'd discussed? The gas gauge said 1/2 tank but the paperwork said 5/8? My paperwork cited the 380 free miles that we'd agreed to yet I was charged $1.59/mile for the 359 miles that I actually drove? The list goes on. I've filed a complaint and have asked them to call me to discuss these issues. I'd be glad to update this review if they in fact call me and fix these issues before I have to put a freeze on my credit card.
DANIEL CThe team was very helpful and did a great job in the rental process from check in to return.
David HThe 2 gentleman at the counter were amazing, explaining every detail and making this a seamless process. Very helpful, they recommended additional product to make help make the move easier.
Gretchen BThe location was excellent, and the staff very friendly and helpful. I would definitely use them for truck rental or storage without a second thought. I would say the truck was just OK. It was very clean inside and out. It was also clearly safe for local use. However, I would say maintenance was just so-so. It had a rattle that was pretty annoying. I would venture to guess something to do with the exhaust, perhaps the muffler was toast or a heat shield had come loose. It also seemed to be running a little off and the exhaust had an unburnt gas smell. Not strong, actually pretty subtle, but definitely there. Also, the steering seemed pretty sloppy... but maybe that is just GMC...
REIN GExcellent customer service
MARY LDude had no clue what he was doing, had to call to get help, made us wait, and the car dolly wasn’t even in the same place for pickup - it was 3 hours away. I don’t have time to go 3 hours out of my way for a car dolly when I have to load an entire house into a truck. My friend picked up the car dolly, but turns out you can’t detach it once pickup. Seriously, what is wrong with you guys? Can’t you take the car dolly to the location it’s needed or is that too hard?
Johanna WAlways great service, very helpful and friendly.....
GREGORY JDave and Phil have been very friendly from the beginning and patient in answering all my questions. It’s convenient to have them right next to a U-Haul location. There was no line and I was assisted right away. Service was quick and easy! Highly recommend and will be sending all my friends here next time!
VIVIAN LWould be nice if a USB charging port was included in UHAUL or an adapter to charge phone. Also the check engine being on made me feel uneasy but I was assured most UHAUL trucks have a check engine light on for minor reasons.
NICOLE FPhil and Dan were incredibly helpful, friendly, and informative. They made the whole process go smoothly from start to finish!
BITANIA WThe service was great, the truck was in good condition and I appreciated having the opportunity to drop the truck keys off in the lockbox. It seemed very safe to pick up and drop off at this location.
Janice JThe person who handled my rental very kindly let me drop off the truck just minutes before their closing time. He also returned my calls promptly and was very friendly through the process. I sincerely appreciate this, as it made a very stressful day much easier. That said, I was only provided the address to this building and not the name "West Coast Self Storage Shoreline" so it was very difficult to actually figure out where I was supposed to go, particularly because there's another Uhaul place literally next door. I may just be dumb, but additional signage would probably be helpful
Benjamin GThe only negative about the location is that it's hard to get in and out of. The manager, Dave, was awesome!
Marie KEmployees were very friendly and informative
TERESA TPhil was very personable and helpful. Please let them know I was grateful for the help. Was pretty stressed when we walked in the door, but they made the interaction pleasant and efficient.
Oscar MThe truck was clean, but not sure if regular service has been done. The engine light came on at 6:30 AM the next morning half way to my destination. I kept a close eye on the gauges to make sure the oil and coolant was not the problem. The truck performed well other than that. One more thing. The drivers door is hard to close. Both items should be addressed. Thanks
jeff gTell me the overall condition of the body. I was concerned I would be blamed.
Michael LVan needed an oil change as indicated by statement on dashboard
Ellen Ztransaction is smooth and I was well informed. Thank you.
Rolenda GCheck vehicle before customer arrives to prevent having to find another vehicle without any problems.
James MAlways a pleasure to work with you guys. You are fun, courteous and efficient!!!
Cheryl GThe man @ the counter WAS VERY nice.
raymond cGreat customer service!!
John HEverything worked well - reservations, equipment, personnel, readiness. We got just what we asked for and the entire experience from start to the end was easy , smooth and pretty much effortless on our part.
Robin WPhil was very helpful and kind!
Panyapat BReason for answering no to equipment being cleaned is that both front seats needed vacuuming due to the presence of dog hair (allergies), and the inside of the windshield really needed cleaning. That said, Phil's customer service was great, and not just in general. Without hesitation, he quickly and thoroughly vacuumed the front interior of the van and got us underway with hardly any delay. Very courteous and professional!
Cynthia SThe windshield needed to be cleaned, but otherwise everything was fine with the rental. Phil and Dennis were so nice to work with!
Pamela EDennis was very helpful. And a pleasant person to do business with.
PETER JDennis and Phil were very quick and helpful in getting me the vehicle and explaining the policies. The vehicle operated well, though there was a bit of trash in the door compartment.
David BDennis was super kind, quick, and cheerful! Will return for sure.
Jamie HPhil was probably the best, personable, and knowledgeable U-haul customer front desk employee I’ve ever had the pleasure of interacting. I will rent from this location specifically because of Phil!
BENSON APhil and Dennis are very helpful.
Dennis MPhil was very professional and courteous. I had an enjoyable experience. Thank you!!
Robert GPhil was great, quick to complete the transaction, also answered all of my questions leaving me comfortable with the entire process.
Moon HDennis & Phil are the best to work with, couldn't recommend them more!
James WPhil the guy who helped me was awesome! He made sure to put my car behind the gate since they've been having car break ins so I felt reassured. He also made sure to warn me aboit a couple of things about my uhual being a bit older, such as a sticky transmission so I was prepared for the road. Give this man a raise! 6/5 stars!!
Nova FPaul was great!
Adrian GPhil was very helpful and friendly. He called before I came in so I knew where to check in, which was very helpful.
Robin ANothing except I was little concerned about the Truck's well being itself as it was making sound out if the back freight side, maybe it was just the road having some bad chips and bumps, but other than that, Phil was super kind and nice to explain everything in details to make my U-Haul experience great and safe. Thanks for this location, helping my move way easier.
Oyunsuren BReally excellent customer service from Phil at West Coast Storage Shoreline!!! I will only use this location from now on. Excellent experience, especially compared to other locations I've used in the past. Phil's great communication and friendliness really raised my expectations for Uhaul Rental services.
Zackary HThis uhaul location is excellent, easy to see from the road, and the staff is especially helpful. I was helped by Phil who made sure I had everything I needed and made the process of checking in and out very easy. Will come back again when it's time to go again!
Christina MDennis at West Coast Self-Storage Shoreline was a great help. He was very communicative in terms of what was needed for the rental, and the process was smooth and stress-free.
Jordan CPhil and Dennis are the best!
Bangze WExperience was easy and staff were some of the friendliest and most helpful we've come across. Thanks guys!
Eddie MPhill was really nice and helpful. Thanks for everything!
MAXWELL DDennis was super helpful and friendly. He made everything so easy and simple.
Josh FPhil was friendly and great with us. Will definitely go here again for our U-Haul needs. Thank you Phil!
Eva MPhil was the best.
Bret HPhil was great and so helpful!
Michelle CPhil helped me and he was very kind courteous and he was very helpful for all my questions. Very personable . I would recommend this facility to anyone.
Nickolas SFix the key ignition switch. It's very tricky to start the truck.
Ian SPhil and Denis were wonderful. They were very friendly and helpful!
Lucie RDennis was very helpful in the rental process. The facility was very clean and organized.
vincent dDennis was very nice and polite. A pleasure to work with.
Erin CDennis was super friendly and helpful. It was the easiest check-in of a car I'd ever experienced.
Lizbeth CPhil is still awesome
TYLER JPhil is awesome
TYLER PMr.s. Phil. He is friendly, respectful, best customer service. Pretty professional. Overall 10stars. I'll recommend this location to my family, and people I know.
Nay HMy comments are not about West Coast Self Storage (which was excellent). My issue is that I specifically booked a UHaul rental from a totally different location and ended up with a place 25 minutes away. Not only did this impact my moving logistics, but I had to pay more in mileage. I was extremely disappointed that my reservation was moved 48 hours notice to a different part of the city entirely. I understand issues exist with returns and available vehicles, etc. but if this is so common, then 48 hours notice could have given time for someone to drive the truck down to its intended pick up location. I use public transit, so the change of locations would have meant a two hour bus ride round trip if I hadn't been able to find someone coming from up north to pick it up for me. 1 star review for the hassle and stress of having my reservation moved to a place other then the location I specifically designated.
Kj SBrake pedal cover with missing, creating a dangerous situation.
Gregory TExcellent rental, picked the truck up at the neighbor location, West Coast Self storage, and the experience was far easier than my previous experiences at UHaul. Phil called me to let me know the location of the truck and gave explicit directions. I didn't have to wait in the lobby for an employee, they were there and ready with paperwork. Customer service was outstanding, I would highly recommend going this route to friends/family and would preferentially use this again in the future compared to the Uhaul location.
Stephanie BThank you to Dennis and Phil for great and very friendly customer service!
Sheryl PPhil and his colleague (David? Daniel?) were the best! This was by far the best experience I’ve had in 30 years of renting trucks. Will definitely come again. Excellent customer service and much appreciated
Angela K