As noted in a separate section of this review, I've rented from this location literally dozens of times over the years. The relationship has usually been great, but something must have changed recently. New management or something? The truck that I rented was in very good condition and was ready when I arrived, but things went downhill rapidly from there. I couldn't drop the truck off at the location we'd discussed? The gas gauge said 1/2 tank but the paperwork said 5/8? My paperwork cited the 380 free miles that we'd agreed to yet I was charged $1.59/mile for the 359 miles that I actually drove? The list goes on. I've filed a complaint and have asked them to call me to discuss these issues. I'd be glad to update this review if they in fact call me and fix these issues before I have to put a freeze on my credit card.
DANIEL C
West Coast Self Storage Shoreline
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shoreline, WA 98133
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The team was very helpful and did a great job in the rental process from check in to return.
David HThe 2 gentleman at the counter were amazing, explaining every detail and making this a seamless process. Very helpful, they recommended additional product to make help make the move easier.
Gretchen BThe location was excellent, and the staff very friendly and helpful. I would definitely use them for truck rental or storage without a second thought. I would say the truck was just OK. It was very clean inside and out. It was also clearly safe for local use. However, I would say maintenance was just so-so. It had a rattle that was pretty annoying. I would venture to guess something to do with the exhaust, perhaps the muffler was toast or a heat shield had come loose. It also seemed to be running a little off and the exhaust had an unburnt gas smell. Not strong, actually pretty subtle, but definitely there. Also, the steering seemed pretty sloppy... but maybe that is just GMC...
REIN GExcellent customer service
MARY L