The front desk person was very friendly and helpful. Pickup and drop off was easy as could be. Price was very fair.
SHAE M
Customer Reviews for West Coast Self Storage Silver State
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staffing location made it Very Difficult to pick up and drop off vehicle. In addition rented for and reform a 24 hr rental but got charged for two. NO ONE present ( office closed) when dropped the vehicle. Very very dissatisfied ethos location. Staffing made it difficult.
WILLIAM L24/7 pickup had a small glitch, but it was resolved. Drop off was excellent, and customer service was probably the best I've ever received from any U-Haul location.
Cameron GVery helpful staff
MARY MPickup by phone was challenging. Lots of steps to complete and requires to call for help. Needed to provide contact info of a friend or family member that needed to be available right then. Would’ve been helpful to plan for that. After pickup, everything was great!
angela kI appreciate that my final bill reflected that I had returned the truck with the extra fuel I put in. That was unexpected, kind, and most needed! Thank you!
ERIK DYou had what i needed when i needed it. The fee of $40 for 2 gallons of gas seemed excessive. The location is convenient for me.
GREGORY Hya'll are good people
CHRISTOPHER WCruise control and sound deadening material. The lack of both made the driving experience more stressful.
Mark HNothing it was perfect, really nice workers as well.
CHRISTOPHER Kit started badly. I had a pick up at 9am at west coast self storage silver state but when I got there I learned it didn't even open until 10am. fortunately, the employee, Suzette, arrived early at about 9:30 and also fortunately, there was a returned truck that she quickly checked in and then rented to me. I give Suzette a 10+ for service and saving my day but uhaul a 1.
Steve WThe lady was very nice. The only thing was that we rented for one day and got charged for two
dave wTravelled from Reno to Bay area in the snow, sleet, rain, mud--and the wipers were worn and made driving dangerous. Obviously not checked or replaced given these conditions. Also, the cupholders are terrible. They are too shallow and wide and coffee and other beverages constantly fell out of the holders on onto our laps and all over the place. Made driving experience miserable.
LAWRENCE SFree rentals!
Charles F