No gas in truck
Claudia B.
Customer Reviews for West Coast Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tim was so helpful and made the usually mundane experience of renting a truck into a delight. I will definitely be coming back to this location!
Diana S.Homeless people were everywhere. I left my car and didn't feel like it was safe. The interior of the truck was dirty when I picked it up. I was told I could keep the truck overnight and return it at 9am for no additional charge. I brought it back at 9am and was yelled at by the woman working there because I was apparently supposed to bring it back at 9:30am. Got charged an overnight fee. This location doesn't have their shit together.
Stacie S.Get rid of the homeless encampment surrounding your location. Not very safe don't feel safe with that around.
Raymond S.Don't charge them a bullshit $20 cleaning fee, just because you can get away with it. I did not return a dirty truck.
CHRISG B.Thanks!!!!
Michelle W.The location was very easy to pick up from! However, the truck itself was not clean. I was very disappointed in the quality of the loading area. Grease/oil on the floor made it dangerous to load. I will be calling customer service to complain.
Nia B.The wide angle mirror on the passenger side was broken. It did not bother me too much but would have been helpful on lane changes. Should probably be repaired. Otherwise, a very good experience and I got my work done.
RANDY K.You should tell customers about the extra taxes and fees and that there is a gas charge on top of the per mile charge
brittni Z.Scott was exceptionally kind and helpful. Made a very painful day a little brighter.
Richard K.U haul truck was clean,well maintained and conveniently located right at a storage location. Scott the location manager was extremely helpful in explaining the agreement etc Tom
THOMAS O.I was nickled and dimed and cheated on this rental. The guy tried to give me the rental with less gas than the contract indicated. then he "fixed" it reversed the contract but didn't complete it on his end "as uhual customer service told me" then I brought it back at the right level and I was charged $50 for "not brinigng it back at the level" along with a cleaning fee.... I did not leave the uhual trashed, in fact when I picked it up there was garage in it that I let be so the fact I am nickled and dimed for this is unacceptable. On top of that I check my bank today and the same location is trying to charge me $160 which Uhual has no record or receipt for. I have tried calling the location and they won't answer me. At this point they are stealing money from me. End of the day I was charged $400+ for something that should have costed $150 and at this point I am not even sure if they will stop charging me since there is a "unknown" $160 charge they can't account for and the location won't take my call. Sounds like a thief to me ALL of this happening 2 days before Thanksgiving now my bank account is overdrawn hundreds of dollars and I can't buy food for my family for Thanksgiving. I have been a long time uhual customer and have used it every week at certain points. I will not be coming back to this company.
Chris H.First It was so hard to return it because the Gate was closed and no one there to open it I wasted 30m from my time for someone else to open the gate for me and I didn't get the Insurance on the truck because I do have a full coverage on my own insurance and the truck was so old and not safe to drive because need it en alignment and tire balance I really don't expect this Charges!
Omar K.Super easy to rent. Scott was great!
DAVID GILBERT B.They were totally understanding when we had a mix up on the return. Really appreciate the patience and the communication was top notch. Also the equipment was like brand new and worked perfectly for my needs
Eugenie D.Unsullied front office staff very engaging and informative . Really felt secure about the transaction and was seamless
JOHN C.Easiest uhaul transaction I've had yet. And I've had many.
Patrick M.When someone makes a reservation for moving equipment, make sure that moving equipment is available. Don't give someone 1 broken furniture dolly when they reserved 2 and after the customer points out it's broken tell them you won't charge them for the damage of it. I spoke with Andrew today and as helpful and polite as he is, I should not have had to state the broken/missing dolly and furniture pads be removed from my bill before I left uhaul, the day after I dropped off the uhaul, and again today. This whole process was a nightmare. It made moving much more difficult than it should have been. I made a reservation for a service this company offers. I would have been charged if I didn't show up at all. It's odd the best anyone can seem to do at this point is try to remove charges for items I reserved but didn't receive. 100% will not recommend uhaul moving forward.
Katrina L.Easy process, in and out quick.
ERICS B.Hey what the heck are these fees associated with driving the vehicle. You don't disclose the rental tax, the environmental fee, or the vehicle license fee. I paid 24 dollars to keep the gas tank above a quarter tank. Also $1 per mile how are none of these fees encompassed in the estimated price. There is no info about taxes online or in store. I paid for the insurance on this shit. WTF!! you'll be hearing from me every day until you refund me give me my money back. Y'all weren't even open on time. These hidden fees are not transparent your advertising is very misleading. Either you change the initial price on the van/truck or I am going to make a giant stink on your business. I'm going to leave so many negative reviews. Going to leave complaints at the BBB. What you're doing is illegal advertising. Give me my money back
Tyler G.Provide lower mileage rate for short term rentals, like 3 hours or less.
Laura S.Everything good. Excellent service Sam.
Kayleen W.Great service, couldn't have asked for a better experience!!
NICOLE MARIE K.Very courteous staff.
Susan G.Great location for this UHaul rental. Sam is super and always helpful and accommodating. Easy process start to finish. Thank you!
Linda F.Melissa, the assistant manager was a wonderful help.
Talia L.Make it more clear what COVID precautions are being taken with the vehicle.
Traber S.Very nice vehicle, great, helpful staff at WCSS.
Martin W.The associate that helped me was absolutely fantastic. The experience was quick, smooth and extremely friendly. I was greatly appreciative and will recommend to my friends in the area. Thanks again,
Nicholas M.Friendly, prompt, and accommodating service from multiple employees. Everyone was very easy to work with. Very clean facilities and truck. Would highly recommend.
Benjamin C.The woman who helped Me was extremely efficient, friendly and professional. Thank you for great service!
Anna R.My reservation was changed multiple times from your support team due to availability. I was called Friday night for a reservation on Sunday morning to change the reservation from a 10ft to 15ft truck due to availability not realizing there would be an issue. On Sunday, I arrived to pick up my truck at 7:45 am for 8 am pickup but the app said my reservation wasn't available for 24/7 service. After sitting on the phone for an hour, talking with 4 different people and being on hold while it was cold and raining, I finally got a hold of someone who could help. I had been transferred to multiple departments that weren't even open yet and no one knew how to finish scheduling my reservation, all while staring right at the truck I was supposed to get. I have never had such a bad experience before. I'm about to schedule another truck for this coming weekend since we were delayed an hour, I couldn't finish our move in one day as we had planned. So now I have to pay even more for another rental. So incredibly ridiculous and frustrating.
Ilana D.This place is awesome! Melissa was great and even assisted with my storage needs. I would recommend West Coast Self-Storage to anyone!!
Aaron P.Sales associate was awesome....
Andrew G.My picked up was scheduled at a UHaul/Self Storage facility for 12:30 PM. Knowing I was would be pushed for time I called ahead to ensure they had received my online reservation and that the equipment would be there at the scheduled time. I was assured that it was. On arrival at 12:25 I found a notice; Back at 12:50. When I queried this I was told that; we only have 1 staff member and often times they have to leave the office to help storage clients. You should be aware of this risk when renting trucks from a storage facility. Otherwise, all was very good/clean/efficient.
John H.The only suggestion I have is to ensure there is sufficient parking for the U-Hauls upon return — reserved (and larger) parking spots specifically for the trucks would be nice, as the lot was pretty full when we came to return our U-Haul. But great experience overall!
Nicholas G.Very happy with the service.
Paul C.Sam was great. Took care of us. Thanks Sam.
Joseph H.Truck wasn't clean stuff was left inside both parts off the truck
Rachel P.