Customer Reviews for West Coast Self-Storage of Vancouver
(U-Haul Neighborhood Dealer)

792 reviews

501 SE 164th Ave   Vancouver, WA 98684

(360) 882-0861

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 4:30 pm

Services at this Location:

Contact Us

(360) 882-0861

501 SE 164th Ave
Vancouver, WA 98684

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 10 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

TONI P. 
Rating:
5.0

Everything was as expected! Exceptional!

David P. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS C. 
Rating:
5.0

Customer did not leave a comment.

GREG E. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS K. 
Rating:
5.0

Fantastic. This location is the best!!

Anatoly M. 
Rating:
5.0

Customer did not leave a comment.

JOANNE B. 
Rating:
5.0

Customer did not leave a comment.

Nina B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

was great............very easy---------as long as I live at this location will always use this u-haul...

brett F. 
Rating:
5.0

Customer did not leave a comment.

DAVID JON W. 
Rating:
5.0

The entire experience was seamless from pick up to drop off and the gentleman that assisted me with the key drop upon return was very kind and helpful.

TARA LYNN M. 
Rating:
3.0

Wasn't told everything about my “contract” wish the terms and fees were explained to me even a Little bit would of been a cool, like “hey heads up here's all these other fees”, frustrated but thank you for helping me move.

Zachary C. 
Rating:
4.0

No problems, truck was ready, Gary was excellent to work with. Good experience

CHRISTOPHER T. 
Rating:
5.0

Was able to rent truck same day for task, performed as needed. Not sure how to improve for next customer except lower cost and increase availability of the trucks but mine was available when needed.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

ANGELA O. 
Rating:
5.0

Customer did not leave a comment.

DARREL H. 
Rating:
5.0

Online check-in is a joke. Just check-in in person. Way easier.

MICHELLE B. 
Rating:
5.0

The vehicle I rented was excellently detailed inside and out

Brian K. 
Rating:
5.0

N/A

JULIE ANN H. 
Rating:
3.0

It's a little bit of a walk to the trucks and the ground is muddy - that's the only inconvenient thing.

DEBRA ANN B. 
Rating:
4.0

Quick, easy, and no problems! I will rent here again.

TIMOTHY PATRICK D. 
Rating:
3.0

The guy that checked me in and out was kind of an asshole.

LISA KAY B. 
Rating:
2.0

Our rental period was from 1/14/2021 @ 6:30pm to 1/15/2021 @ 6:30pm. On 1/15/2021, the representative called us at about 12:30 pm, pressuring us, almost bully like-to return the truck before our 24 hour period was up. He said he needed it back by 5:30pm, because it needed to go out the next morning at 7am. I'm assuming this had something to do with his working hours and not wanting to have to either stay late to flip the truck for the next customer, or not wanting to come in early the next morning. Either way, it was pretty annoying to get this call and even more annoying that he didn't offer to compensate us for the rushed reservation. We ended up rushing our move and not getting the last few things, because we were trying to be kind. Not kind for the representative, but kind for the next customer, who I imagined it would be a huge inconvenience if they didn't get to move the next day. I don't appreciate bullies and I definitely don't appreciate poor business practices. We will not use or recommend this location again.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

Gary was incredibly friendly and helpful. He made the process easy to complete.

CORY I. 
Rating:
5.0

Customer did not leave a comment.

CARL P. 
Rating:
1.0

Imrove attitude, friendliness, senior friendliness, patience. I will never rent from there again.

EVANGELINE CHRIS C. 
Rating:
5.0

Fix the U-haul app. The take photos of the truck does not work.

William J. 
Rating:
4.0

For my rental, I asked for the furniture dolly. A utility dolly was left zip tied in the truck that I had to remove to get my couch against the wall. I did not ask for a utility dolly, but I did end up having to pay for one. Please don't put anything in the truck that was not requested, it defeats the entire purpose

Michael F. 
Rating:
5.0

I was charged for the use of the dolly, which never had a tie strap on it to break upon my departure. I feel the QA of the truck prior to my departure was sub par.

Jamie J. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

AGUSTIN S. 
Rating:
1.0

took 45 minutes to get approved to rent the truck. agent didn't respond to questions in chat.

Kali W. 
Rating:
3.0

Guy running the place seemed to have a chip on his shoulder......

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

MIchael H. 
Rating:
4.0

Everything about this rental was great, from start to finish. I really like the phone option for checking in.

Anna S. 
Rating:
5.0

They were awesome to work with. I would go back there and use them again. Thank You!

Anatoly M. 
Rating:
5.0

Very friendly staff and an enjoyable experience.

Anatoly M. 
Rating:
5.0

Online reservations were frustrating trying to find equipment and location and most importantly time slot availability. Your website makes equipment look available, until you enter pickup time and duration. Gary at site was great.

Graham H. 
Rating:
5.0

Attendant was very friendly

Paul N. 
Rating:
1.0

I rented a Cargo Van for two days and returned it after one day of using it. Gas was full and did not receive a pro-rated fee. I was charged $201.00 / 2-day rental and coverage + $24.00/miles I would like my money back for the day I didn't use the van.

Ambrya H. 
Rating:
5.0

Very friendly and professional, will use them again in the future!

Anatoly M. 
Rating:
5.0

Very friendly!!

Renee S. 
Rating:
5.0

Excellent customer service and equipment!!

Anatoly M. 
Rating:
5.0

In addition to the truck I also rented a towing dolly, but I had to pick it up at a different location. This turned out to be a challenge. When I got there the dolly wasn't there. It took quite some time to figure this out as the "inventory system" showed the dolly in two different places. So I had to go to yet another location to pick up the dolly. So what should have been a 30 minute pickup and return to my place ended up taking 3 hours and instead of a 2 mile trip it turned into a 27 mile drive.

roger A. 
Rating:
4.0

The truck was dirty inside the cabin and outside. In the times we live in the least Uhaul should is to maintain the cabin clean and disinfected. I had to clean the cabin myself.

John R. 
Rating:
5.0

Great Customer Service at this location! Would use again. Only complaint is to make sure other people fill the gas all the way up in the truck I put about 8 gallons in it and only drove 25 miles so the person who rented it before cheated on refilling the tank.

Scott H. 
Rating:
5.0

The only thing I was unhappy about is that we were only allowed to keep the truck for 8 hours and charged for 24 hour rental. I knew there was a reservation on the same day after we turned it in but I assumed there would be a price adjustment. Gary was a great associate and I've used him a couple times in the past. I just didn't know you had to pay for a full day when only renting for a third of the day which indicates to me that rent was received twice in a 24 hour period. Having been in property management that is unlawful but perhaps when it comes to trucks it's different. Either way, as usual a great experience, I have used uhaul over the past 50 years and always been satisfied

JAN SUE S. 
Rating:
5.0

Customer did not leave a comment.

oswaldo C. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Alexandra B. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
4.0

Customer did not leave a comment.

COLLIN D. 
Rating:
4.0

Customer did not leave a comment.

SHERREE M. 
Rating:
5.0

There was no accident. I do not know how to electronically sign the document that was sent.

Kennadie L. 
Rating:
5.0

One of the best and streamlined UHaul experiences I have ever had! Thank you!

Kathleen B. 
Rating:
5.0

My front desk person was breat. I cant remember her name. Give her a raise!

MARK S. 
Rating:
5.0

Gary was very friendly and helpful even with the uhaul system's 'quirks' with trying to finish my order. This is my second time using this location and both times, it was a pleasure!

Ruby P. 
Rating:
5.0

Customer did not leave a comment.

VERONICA E. 
Rating:
5.0

Nothing to improve. I was helped by Brittany. She was very friendly, helpful and easy to work with.

CHRISTOPHER STUA S. 
Rating:
4.0

I didn't get charged for the over the allotted hours, did I? I turned it in and 3 something and Brittany said it would take her a minute to go look at the truck. She said she would email me final bill

Jacquelyn D. 
Rating:
5.0

Good service and very helpful at reservation and check-out.

CHRISTIAN D. 
Rating:
4.0

The online check in is a pain in the ass !!

Kevin M. 
Rating:
5.0

The truck I rented came just as described. It was clean and well maintained. The staff was friendly and helpful. I would use this location again.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Phyllis K. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Sonja M. 
Rating:
5.0

Over all experience was fantastic. Very easy to pick up and drop off and employee was nice and polite and helpful. Good job

Troy T. 
Rating:
5.0

Gary provided excellent customer service and spotless vehicle.

Carol C. 
Rating:
5.0

Every time I use this location for a U-haul it is always a great experience!

Rodney R. 
Rating:
4.0

Van was in good condition and available on short notice. Office was open on Memorial weekend.

Stephen H. 
Rating:
1.0

Customer did not leave a comment.

Silvia D. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

very easy going and do on line. save a lot of time.

John S. 
Rating:
5.0

Customer did not leave a comment.

Dana J. 
Rating:
2.0

We were asked to run our debit card four times due to system problems. We were charged four times instead of one time. I now have to spend time with Chase to try to get reimbursed;very bad experience.

sherree M. 
Rating:
5.0

Customer did not leave a comment.

Grace M. 
Rating:
5.0

Customer did not leave a comment.

Richrard S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Great customer service, extremely polite and customer oriented!

Christina T. 
Rating:
3.0

Using the on-line registration was confusing and extremely time consuming. Spent 30 minutes to pick it up and another 30 to drop it off and then needed assistance because it was overcharging me.

deboraah M. 
Rating:
5.0

Gary and John are the best indicators of what good customer service is all about!!! They catered to my every need and they both deserve a raise!!! Out standing employee's are hard to find.

Dianne P. 
Rating:
5.0

Customer did not leave a comment.

Marsha H. 
Rating:
5.0

Great service. The truck was exactly what I needed! Thanks again!

Dakota B. 
Rating:
5.0

It took me a long time to figure out how to use the App. The instructions in the u-haul video need improvement. I ended up calling your 800 number to clarify a couple of issues. It took more than 40 min to straight things out.

Horace T. 
Rating:
3.0

Screwed up the return process and charged for fuel even though we had a receipt for our fuel purchase. Was too busy to do a proper check in so we had to go through the hassle of begging to get a refund.

Wolfgang F. 
Rating:
4.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Keep doing the good work

Alexander A. 
Rating:
5.0

Van was ready for me it was perfect

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Dana J. 
Rating:
5.0

Just a ridiculous system of trying to return the truck after hours. All dependent on smart phone and operator. Why would one need to be so techno savvy just to rent a truck? What if I didn't own a cell phone? I had to just ignore the whole program and just drop the key through the slot ( like 30:years ago).

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Leonard N. 
Rating:
5.0

The person working (owner, I believe) was very helpful and kind.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

Linnea O. 
No reviews have been submitted for this location.

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