Customer Reviews for West End Auto
(U-Haul Neighborhood Dealer)

65 reviews

1855 Old Jacksboro Hwy   La Follette, TN 37766

(423) 437-0214

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 437-0214

1855 Old Jacksboro Hwy
La Follette, TN 37766

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lynn was great to deal with, very helpful.

Mike K. 
Rating:
3.0

Don't charge a 3rd day when I returned it after 47 hours. Because I was 2 hours later than my scheduled pickup I thought I still had it for 48 hours from the time I actually got it.

Andrew P. 
Rating:
5.0

Attendant was attentive to needs he was informative, patient and courteous and gave excellent service

Herb C. 
Rating:
5.0

Customer did not leave a comment.

elizabeth W. 
Rating:
5.0

He picked us up when we didn't even have a car

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

easy to work with, very accommodating. enjoyed speaking with Lynn

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Autumn M. 
Rating:
5.0

nice people to deal with, not alot of room left outside but a busy little place

dillon S. 
Rating:
5.0

Johnny was great to deal with. tried to be very helpful.

Travis lee D. 
Rating:
1.0

Windshield wipers broke and I had to replace because no one explained to me I had roadside assistance.

jennifer R. 
Rating:
5.0

Johnny was very helpful, nice older man

bobby W. 
Rating:
5.0

Lynn did everything by phone and had my truck ready to go, paper work and keys where he said they would be...thank you

Caleb M. 
Rating:
5.0

Customer did not leave a comment.

christopher O. 
Rating:
5.0

Lynn was very accommodating, went over hook up and details to try and help me

steven A. 
Rating:
5.0

great folks to deal with

brenda C. 
Rating:
5.0

Lynn and John were great. Lynn set everything up by phone and John handed me the keys when i got to the location. great to work with

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
3.0

Rates very reasonable and equipment was in great running condition.

Steve B. 
Rating:
5.0

Lynn and John made the transaction very easy, very accommodating.

WILLIAM H. 
Rating:
5.0

On pickup Lynn, the owner, was amazingly helpful and welcoming. It was a rainy day, yet he spent extra time outside helping load and secure our vehicle on the carrier. He was thoroughly professional and very efficient, getting us on our way quickly. If the need ever arises we would be happy to use this location again and will recommend it to friends.

JAMES M. 
Rating:
3.0

Initially the office ‘look' made me think I had made the wrong choice of rental companies. BUT, the owner is super nice (even let me borrow personal tie-downs), the truck was clean, the overall experience outstanding! Highly, highly recommend this place.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

cotey B. 
Rating:
5.0

Once again lynn was very helpful, i will continue to use this location.

dale C. 
Rating:
5.0

Great to do business with

dale C. 
Rating:
5.0

John & Lyn ere very helpful and willing to come in early

ALAN M. 
Rating:
4.0

n/a

RICHARD S. 
Rating:
3.0

Lynne was very nice and helpful. It took awhile to return the trailer but Lynne was sure to be hospitable

JARED G. 
Rating:
5.0

Super nice people at this location, they were very helpful in getting the trailer hooked up, helped with directions, etc. Highly recommend

Bradley B. 
Rating:
5.0

Excellent experience

vicky M. 
Rating:
3.0

Customer did not leave a comment.

Jerry M. 
Rating:
4.0

Customer did not leave a comment.

joshua M. 
Rating:
5.0

Exceeded my expectations in how simple and fast the processes were.

Jeffery L. 
Rating:
5.0

Unfortunately we are only able to rate the individual locations for this review and there is no place to rate Uhaul corporate. The fact that this review does not give the ability to rate uhaul corporate's garbage customer service is just another testament to their utter incompetence. 20 minutes on hold and half way to Knoxville by the time they pick up only to be told that I'd have to drive all the way back to the location to check in our they might charge me for an additional day????? Thankfully this location's personnel made up for uhaul's useless customer service.

Karl W. 
Rating:
1.0

I was texted an address on the morning of my pickup that did not correspond to my rental address. Upon arrival at the texted location there were two trucks present but I couldn't do a mobile checkin as it was not at the U-Haul address and the text did not list which truck we had. So we took the truck that most accurately fit the text message and then two hours later got a text saying we picked up the wrong truck once we had already packed the truck up.

Abbigale K. 
Rating:
3.0

Customer did not leave a comment.

Myron S. 
Rating:
5.0

Friendly staff.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

daniel L. 
Rating:
4.0

Customer did not leave a comment.

roger B. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Lynn went above and beyond. His kindness to our family will be forever remembered. We traveled from Texas to Tennessee due to a death and could not have accomplished what we did without Lynn's professionalism. Well done!

Shawn B. 
Rating:
5.0

Good service and happy people to do business with.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S. 
Rating:
5.0

West end was good enough to drop of at my house, just called and told them what i needed. Great customer service.

MARQUETTA B. 
Rating:
5.0

Lynn was very helpful, made my rental experience easy

Lonnie C. 
Rating:
5.0

Lynn went out of his way to make my pick up easy and effortless. Way better experience than I had a few weeks back with Sweats wrecker service, would not recommend them.

Adam S. 
Rating:
5.0

Excellent service!

Chris H. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
1.0

Because of the location being closed on Sunday we were promised that we wouldn't be charged for another day as long as we had the truck before business on Monday, which we did. Yet we were charged double anyway. I'll be moving again around March and I will definitely find an alternate moving truck. I don't like being lied to.

Charles B. 
Rating:
3.0

Truck was dirty on the inside

Roger W. 
Rating:
5.0

Customer did not leave a comment.

J lynn L. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

arthur J. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Johnny R. 
Rating:
5.0

Owner was friendly and helpful.

Jommel M. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

DEXTER M. 
Rating:
5.0

Noting at all really good service well for sure go back in if need be

JAMES M C. 
Rating:
5.0

Customer did not leave a comment.

BILL B. 
Rating:
5.0

Great Sevice

DEXTER M. 
Rating:
5.0

Customer did not leave a comment.

Eloise T. 
Rating:
5.0

Customer did not leave a comment.

LEROY B. 
No reviews have been submitted for this location.

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