Customer Reviews for West Greenwich Grocery
(U-Haul Neighborhood Dealer)

Rating:

3.0

I submitted a review last night through a link sent to my phone, but would like to reiterate my mention of these deficiencies: - AC/fan were not working barely at all on a very hot day. - the shift lever on the column felt as though it was going to fall off. - even though we were traveling at posted speed limits and under, the speedometer read 80-100mph for the last part of our return trip home. And last night's text indicated we had not returned the rental 2 days after we did (15 minutes before it was due back). We expect better from UHaul regarding maintenance. Can we expect a reimbursement of a percentage of our costs based on the items listed above? Michael Heaney 401-529-9503

Rating:

4.0

Only complaint I have is that the Air Conditioning doesn’t work. Nothing was blowing out of the vents.

Rating:

5.0

This place is a grocery store also and it is in a small town and the people were extremely friendly and helpful.

Rating:

2.0

Not a lot of room at this location. And tucking the trailer in behind another U-Haul truck was a little dicey as it required pulling out on the highway a couple times with the front of my car in order to line things up. No signage to indicate where to leave the equipment nor any lines on the blacktop. Not well lit either which made it a little difficult to take the return photos. Needed a second person to hold a flashlight in order to provide sufficient illumination as we returned after dark. The trailer ended up on a slight slope so chocking the wheels was a necessity But overall, we got through it and were able to get back on our way in about twenty minutes. One thing to note with this 6x12 trailer: it is HEAVY, and lifting it off of the ball is not exactly easy. I had a long 2x4 with me that I was able to use as a lever to lift it off. This trailer should really have a jack on the tongue to get it on and off the hitch. The whole self return process is convenient, but it does seem a little weird leaving a $10,000 trailer in a dark, unattended driveway, with no "hand-off" to a real person. I guess the photos that you take are your proof that you returned it.

Rating:

5.0

The two girls there were very helpful

Rating:

5.0

There should be an info sheet to read ahead of rental explaining fees and expectations. It was very confusing.

Rating:

3.0

Drop off did not happened as planned. The RF wheel bearing broke on the truck. It needed to be towed for repair.

Rating:

1.0

You can begin by accurately displaying your actual prices. I placed an order for a 17’ truck, was brought through the entire process to believe that this was a possibility. Got to the location, and they had legitimately one truck that was 10’. This was listed at $39. Please tell me then, how a 5 hour truck rental cost me $136???? And 99 cents a gallon?? You have to be joking. Absolutely never, ever again. Stay far away from any piece of uhaul property, thievery at its finest.

Rating:

5.0

I could have used a hand during the hook up of the trailer. I needed to move the trailer by hand to get it to a spot where I could attach it to my car. Very friendly service though.

Rating:

1.0

People did not know what they were doing. Wasters a lot of time. Not a good experience with UHaul at all!