Customer did not leave a comment.Reggie Y.
Customer Reviews for West Haven Market & Grill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dawn W.
This pick-up location was not the original pick-up location I selected when placing my order for a vehicle. This location was further than my original selection and I was not able to edit the pick-up location.Hugo G.
The truck's tank was on empty and the location didn't have the 2 dolly's I requested a week earlier. The owner of the place I picked the truck up at said he had told the customer service rep, Orlando Rios Alicea, multiple times previously that he didn't have the required dolly's, etc but Orlando seemed indifferent and didn't seem to care at all about doing is job well and correctly. So I had to drive to a second location to get the dolly's where I also found out that I hadn't done any of the paperwork, etc I needed to do either. I would definitely not recommend renting a U-Haul from that location or working with Orlando. However, the rep I worked with after my rental was great and I would definitely work with him again. I wish I knew his name so I could give him a positive shout out.Christopher E.
It is very hard to reverse out of the alley. I would have appreciated it if they gave me the key to the truck that allowed me to go straight onto the main street. Otherwise, the truck was in great shape and I didn't have any issues.Cary B.
There was animal excrement left on the back lift. The clerk took my keys and told me that I dont have to do anything else. I checked online the next day -- he still showed my truck as non-returned.yousun K.
Windshield was snowed and iced over, not cleaned. Had to clean off truck myself. Wipers iced and stuck on. No back up camera on windshield as is supposed to be on 10' truckRaj V.
Customer did not leave a comment.Alex M.
Please make sure to have time to actually tend to your customer, instead of having someone who doesnt know. I was yelled at by the owner of the store because HIS employee decided to give me another vehicle other that the one that was assigned to me which leads me to the second part.. My designated vehicle could not be accessed because it was parked on the sidewalk, and blocked in by residential parking. Gaining access to the truck was worse than actually driving it.Alicia T.
Great Experience. Quick and easy!Latrice L.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.Armilda R.
Tell them exactly what yall taking off they card because I was told one price but was charged moreJerrell J.
Customer did not leave a comment.Malikah S.
Customer did not leave a comment.Manassawee S.
Obtaining the keys was a nightmare - it took an hour. the keys were not in the box, but instead with a local grocery store owner. the van was very sandy - sand covered the floor/inside of the van. Frustrating to have it so dirty. Returning the vehicle was mediocre, the app would not register the photos of the odometer. Therefore I needed to have the U-Haul person manually override the system.Rachel G.
Customer did not leave a comment.Adarious P.
Customer did not leave a comment.Cristian H.
The u haul share experience was bad. It takes a lot of time to get approved to drive. The owner of the West Haven Market and Grill holds the keys and when you finally go through the 15 min approval you find no keys in the lock box. The owner asks questions and you have to hand him your phone so that he can check. Overall a very lengthy and tedious experienceVikrant N.
Customer did not leave a comment.Avi S.
Didn't get my truck until 30 minutes after my reservationCedric I.
I love the convenience of the locationKaisha H.
Customer did not leave a comment.KINTE W.
Customer did not leave a comment.Rita B.
Customer did not leave a comment.Nadia N.
Customer did not leave a comment.donicka D.