Everything was perfect, fast and friendly.CHIMAGNA T.
West Haven Market & Grill
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Chicago, IL 60612
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- 4.0 Average Customer Rating
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My reservation wasn't finalized until the next night and that was after I had to revisit the rental location in order for them to finalize my reservation and confirm that I returned the truck before scheduled time. I did not enjoy my experience with this location.CARRETHA W.
The service engine light was on and bc I was on a schedule with limited time, I took the truck anyway. Luckily I was able to complete my move. The truck was decent but not completely clean. Inside windshield was not clean & bag of chips (or something else) was on the dash. And finally, this location DOES NOT have counter service. I selected it bc I was picking up during its business hours. But when I arrived I was told to scan the barcode on the poster to do my check in. And when I did, it said I couldn't do mobile pickup bc I selected counter service. The guy behind the counter said that was the only way to pickup the truck & I lost 30 minutes off my schedule bc of this. He has to call customer service so I could finish the pickup. So counter service REALLY shouldn't be an option when making a reservation for this location. Is there any compensation that can be provided for this?Tiffany J.
Hello! I was charged 3 days for the rental, when I had returned back the truck that day itself. It was supposed to be one day rental, but the location charged me for 3 consecutive days. I am highly disappointed for what I had to go through. I won't recommend this location to anyone.Advaita C.
Too far to travel to pick up.Peter J.