The man running the uhaul place by himself needs a raise great customer service
EVANDER L
Customer Reviews for West Main Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented a 10 ft and requested an appliance dolly to move a washer and drier but I was never told that 10ft trucks don’t have a ramp! Had to go all the way back to U-Haul to exchange the truck for a 15ft with a ramp which was as an extra charge of course. Got back to my house to find that the ramp was not 100% functioning. I called the U-Haul pick up place and it went to voice mail. I left a message and never received a call back. It was a terrible experience. I would never recommend using this place.
KRISTEN BDropped off with same amount of gas but was charged for 16 gallons of gas not right at all
William BUnkept, cluttered and dirty - otherwise ok
JOHN NDropped off after hours, and have been in the office previously, it's a one man show in the automotive field, so having a clean organized office isn't really expected. Wouldn't probably ask to use the restroom, lol.
ROBERT RThis place was filthy, the guy didn’t know how to hook up a trailer safely, and the trailer was greasy and had broken glass everywhere.
RYAN BEverything was great. Really easy to reserve and pick up. The im so sorry I forgot his name but the man at the West main st in medford location was nice and easy to talk to. 5 start rating for sure
JERAMIAH PThe property was trashed with garbage and cars torn apart all over restroom was nasty so was the office
SAMUEL FVery friendly and helpful staff.
ROBERT LNo one was there late late morning on a weekday. Sign or door saying be back soon dated 4 days prior. Place was trashed. Several junked cars strewn about with no wheels, hoods, doors or motors. Broken torn up chairs and shop equipment littered about. Unsafe neighborhood with drug addicts lying on the sidewalks in the middle of the day. Will never go there again.
JAMES HThe location had multiple wrecked cars parked at it plus removed old car seats on the exterior of building. The locks were so old we had trouble reading the digits and check out took 1/2 hour including 2 customer service calls. Safety at this location felt very sketchy as a female as well.
April MDave was great to work with - very customer focused.
Ronald KMaybe supply bungee cords.
STEVEN GWorker was excellent. He knew were on the way to return our truck and he slightly delayed going to lunch to assist us.
Ginger PThere was no where to park within the direction of the return instructions and there was no one in the office during business hours which made the return longer. Once someone showed up, they were helpful. I was shocked at the cost of the rental for a one day move from the Portland metro area to Medford. With gas, well over $500. That’s unreasonable for a 10’ truck.
Cherie HDriving a 26 ft truck and no clear entrance. We parked on the street. It’s a used car lot for crying out loud. Step up your game Medford.
DENNIS TI was about half hour late returning the truck, but the pick up location told me just to call the drop off site in advance and they would not charge an extra fee. The clerk was pleasant and efficient. All in all, the whole rental process start to finish was easy. I will definitely consider U Haul first if I ever need the service again.
sarah lTruck was our of fuel. Fuel light was on. Got hassled when I returned it that I had a little less than a 1/4 tank
JAMES RThey are the best of the best
Maria CI reserved the truck for 24hrs and for some reason it only said 23 online then for the first time ever he said he needed to take a $100 deposit from my card. Then I needed the truck for an additional day and a half it's never been a big deal when I've done that in the past you just get charged the 19.99 daily fee again but not this time. This time my card got charged ANOTHER 180.00 Without my concent. I replaced the gas, cleaned it out and parked right bAck where I picked it up and this is what I get. You should be ashamed of yourself. I will tell EVERYBODY I know not to rent ANYTHING from you and what you do! Thanks for taking my last bit of money to get me through the rest of the month.
Annabelle NDave on West Main in Medford Oregon was cool. Fun to interact with and new his stuff. The folks in Phoenix Oregon on Grove Road kept me in boxes and were very helpful with info and suggestions. Glad both locations were here.
Brad BJust an odd location
Denni R.
mariah mThe only thing that could have been better, was that the cargo area smelled heavily of cat box, and strong room deodorizer. I know people have to travel with pets, but better care should be taken.
Jeanie FThe only reason I said average on the location is it is in a bad area with drug addicts, homeless, and criminal activity. I was uncomfortable leaving my vehicle there. But everything turned out just fine. The truck served its purpose and the man who gave me my service with the contract, and truck was very nice. I will use this place again for next move.
Laura LIt was fine mostly, just the location was a little shady, and the online process was challenging for a first timer so I ended up wishing for an agent for help. Next time though I would probably use this location again
Cedar LEverything was great, and Dave at W. Main auto was courteous and helpful. The pick up truck was well maintained and in tip top shape. Thanks Dave at W. Main and thanks UHAUL!
Harry MDave provided outstanding customer service!! The entire process was seamless and I couldn't have asked for a better experience. Keep up the great work. Thank you!
Derick JThe interaction was quick and professional, and the truck was clean and well maintained!
Octavia QCompared to other U-Haul locations we have used and trucks we have rented, this was not a good experience. The real problem was the U-Haul app, which crashed twice while we were picking up, then said the truck was dispatched even though we didn't know which truck we had or where to get the keys from the pick-up box. When dropping off, the app crashed again and we never knew for sure if we had successfully stopped our time and the rental was checked in. The truck was fine--not particularly clean--but had some prior damage that we didn't have a chance to note since the app crashed. All in all, very frustrating.
EDWARD ENothing.... your employees are great!! Very helpful, friendly and profressional. Thank you.
Barb CVery nice fellow helped me out
SHANNON RLocation was not open until 10am, but my return time was 9:30. The owner happened to be there and helped me early.
Molly WReally nice guys at the drop off location. No issues at all. Thanks!
Nodie Hthe 3 dozen packing blankets I reserved were not in the truck. I had to spend 15 minutes on the phone with Uhaul, and then drive to a different location in the opposite direction to pick them up. That was a huge inconvenience in my very tight moving schedule.
Jessica HI never recieved any of the additional rental equipment and despite several tries to reach out to customer service I was still in the end charged for things I never had the opportunity to use.
Kayla SThe experience was a mess the place we picked the U-Haul up from looked like it should be condemned, I was given the wrong key to start off with and had to get my reservation changed to the truck that I had the key for. I then went to return the U-Haul and the info hadn’t even gotten switched over to the new U-Haul which caused the mileage to be very off. I called immediately to resolve this and was handed off to four different people and waited on hold for over 15 mins finally speaking to someone only to be put on hold again before the call dropped there was no attempt to call back so I had to call and wait again. When I finally spoke to someone they told me someone would call me in the morning and made no attempt to resolve the issue and no one ever did. So I reached out again the next day and FINALLY spoke to someone named Tyler who was able to help me and even called to let me know it was resolved. Tyler was the only good part of this experience as he genuinely cared and quickly resolved the issue.
Katherine CThe drop off location wasn't a great experience but this is a place that works on cars so I am not expecting it to be clean and inviting. We used the after hours drop off so we did not have an interaction with any personnel.
Kirstin JAwesome experience. I will be back in October. Thank you.
Michael CMost amazing service ever !! Highly recommend to anyone needing to rent a moving truck!!
Alice Lowner was not there, left tele number to call back later,,I had to call back next day.1 800 number was told I was charged for gas.
Dennis SSuper friendly guy. Made sure I knew everything I needed to know. Confirmed miles and fuel was accurate. Fellow softball player…….so as soon as I saw him, I knew I chose the right place!
Ana MDrop off location I did not meet anyone when I called they were very nice
DEBBIE Mbe more organized for business.
John PThe gentlemen at this location were very helpful and friendly. They made this transaction very easy for me, much appreciated.
Barb CCan't think of anything. Everything went real smooth.
Debra ENothing. The person was a homeboy. Nice
John PPlace was a small, run down old corner gas station turned used car, UHaul, mechanic repair location. Small cluttered office. One desk for the owner. The other cluttered desk was being used by a mechanic working on repairing a battery. Grinding noises coming from around back. Other than office, windows covered up from the inside with plywood, metal sheet (?).
Bruce FDave is great. Convenient location and a pleasure to work with.
Jonathan H