Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place was great. Great staff as well. Thank you
Nothing that I can think of at this time!
Very helpful.
Hours of service suck and the parking is extremely limited. Hard to back out onto a public road because you can't see due to the limited space
Everything went well, great customer service. This location worked out well for me and I would recommend it to anybody.
The truck was a little rough to drive. I had my doubts several times as to whether it was going to make it for the 24 hours that I needed it. But, it did make it and we accomplished what we intended.
Very convenient location and very friendly/
Perfect regular U-Haul personnel. Very helpful very friendly and nothing like my pick up location. Quite happy with this drop off location and lady who helped me a lot. Thank you.
I love going to this Uhaul location. Great customer service. Willing to work with you. Always ready to answer any question. Thank you, you make is to move.
The windows were dirty and we had to wait for them to sweep the back of the truck out and hook up the car dolly. And even though I done express check in before I arrived it still took 10 mins for paperwork
The lady was very professional and informative and even contacted regional manager to try and get me the best deal. Reply was fast and accurate.
Pleasant people everything went well
I have used this site before very nice and service people. Will use again.
Make sure a vehicle is available at the location where the reservation was made! I had to drive to another location to pick up the truck which was inconvenient.
Excellent service! Highly recommend!
I found your website confusing, but Betty stepped up to help me. She was the best!
I went to pick up from my reservation at 9, they didn't open til 11am in turn I had to pay 2 guys for 2 extra hours.
Great job, Thanks. Alan
No improvement needed !! The lady there was very friendly and went out of her way to help me out .
The service was fantastic, the young lady working the office was willing to stay after hours on a Friday to wait on me to pick up my rental. Fortunately I was able to get there before they closed. Her willingness to accommodate my work schedule was greatly appreciated. I will use this location for my next rental
Everything was handled very satisfactory. Betty is a great agent.
Not having a jack on the tongue was a bit of a detriment when we had to unhook for truck repairs Unrelated to the trailer rental itself, completing the Express check-in information was a little clunky. It took several times to complete, then the location wasn't able to find the images directly. The link they sent me didn't work as expected (expired before I could get to it). It all worked out.
This location was fine, but I had to go to this location because the Huber Heights facility gave away my truck. This is the second time that U-Haul has done this to me. I will not rent from U-Haul again and will make sure that others know of the poor service that U-Haul provides.
Very easy process and great customer service thank you so much and I will definitely use your services in the future and definitely recommend your services to others.
Nice folks to deal with
Could not find the other drop off site. Said they're moving. Went to West Milton instead. They took the truck and they were very helpful, great people and service. Thank you once again
Very difficult to back a trailer in at this location
At first you sent me to TRG at 7900 Frederick Kessler Rd in Tipp City which is not currently set up for business why would you do that
Great place
Clean, friendly, and quick experience
Uhaul website was horrible to work with. They changed my location & pickup time after my reservation was confirmed. I tried to call & see why & change it & was just put on hold repeatedly. When I did cancel & redo reservation same day then I got a confirmation but was forced to wait 20 min when trying to pick up my truck bc they were waiting to confirm my identity and even when I tried to call then I was again forced on hold for an extended period of time with no results.
Multiply the mileage correctly. 36.04 vs 36.4 is different. No biggie though
They don't open until 11 AM so I just dropped it wherever it was available
too expensive..when its 29.95 ended up being 78 for being in a small town ..so ads are deceiving
They were open on Saturday and I was able to drop off the truck to them not the drop off box. They told me early and still had a day. But I didn't need it. They were great and and thank me for using U-haul. The truck was easy to drive and and very comfortable.
Thanks
Awesome service
Great customer service people!
easy pick up, easy drop off. Will use this location again.
Be advised that the West Milton storage facility is NOT open on Sundays. I was scheduled for a Sunday pick up and I was rescheduled, without a phone call, to Monday. All ended well as I checked on my reservation on Friday and picked up on Saturday. I just think that it would benefit from a customer service perspective to not just rely on someone in the middle of a move to think about checking their e-mail.
Great customer service from both women we worked with
Fix your wiring harnesses so they don't short out the fuses in my 7 year old Durango. I was pulled over in Illinois because the trailer had no running lights. My son had to change the fuse 3 times. And I have a complaint in and someone was supposed to call me after 2 today and nobody did. Not happy and I want this taken seriously and to be settled ASAP.
Rented AT Auto Transport - Unit was clean and in great operational condition. Service center personnel were very friendly and helpful.
There were no ratchet straps to tie anything down. Had to buy some costs $32.00.
Everything was great.
Very nice people to work with
We rented a 8ft trailer for the return home. I received a text that we would be receiving a 12 ft. According to West Milton Storage our order was changed by us. It was never changed by us. They said if we wanted a 8ft trailer that we would have to go to another location, which wasn't feasible for us. I asked if they could give us the 12 ft for the 8 ft price since that is what we reserved. The lady talked to the owner and he said that he could do that. When we went to pick up the trailer, they tried to charge for the 12 ft. We did end up getting the 8ft price after some talking. When we went back to the drop off location in Greendale, In, they had no record of us even renting the trailer. So, our experience was quite confusing and some hassle.
First experience using APP to do everything. It was so easy.
I always use them for truck rental. Always welcome
