Customer Reviews for West Milton Self Storage
(U-Haul Neighborhood Dealer)

318 reviews

1253 S Miami St   West Milton, OH 45383
(70 to exit 29 Take Right About 5 miles on left)

(937) 698-3904

Location Hours

  • Mon-Fri: 12 pm - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(937) 698-3904

1253 S Miami St
West Milton, OH 45383
(70 to exit 29 Take Right About 5 miles on left)

Services at this Location:

Location Hours

  • Mon-Fri: 12 pm - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Convenient and friendly

Chris M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

ALBERT F. 
Rating:
5.0

Customer did not leave a comment.

Wil S. 
Rating:
5.0

Customer did not leave a comment.

Amy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Thanks. Everyone is so friendly and helpful. Will see you this winter again. Take care.

Gloria K.  |  Overall Experience 
Rating:
5.0

Excellent service in West Milton!

BETTE S. 
Rating:
5.0

I have rented 4-5 trucks from uhaul in the past....as well as other equipment found it to be convenient and quick.....without any issues whatsoever.....now for no reason at all uhaul suddenly has a problem with my card??? It's the same card I've had all along.......so I will just go buy a dolly the next time I have to move something.....and uhaul can just pound sand

Scott D. 
Rating:
5.0

No issues whatsoever. I did use Damp Rid on the recommendation of the staff and I did have to change the tubs to make sure there were no issues with dampness and mold.

Angi E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon A.  |  Overall Experience 
Rating:
5.0

BOB WAS GREAT! REALLY EVERYONE I DEALT WITH WAS. NEEDED A UNIT FOR A COUPLE OF MONTHS AND THEY TOOK CARE OF EVERYTHING! EASY ACCESS TO UNIT WHICH WAS GREAT! PROVIDED ME WITH A LOCK EVEN. IF UNIT NEED A UNIT FOR A FEW MONTHS OR EVEN A FEW YEARS I WOULD RECOMMEND.

John K.  |  Overall Experience 
Rating:
5.0

The place was great. Great staff as well. Thank you

Tom C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENNETH DARIN M. 
Rating:
5.0

Nothing that I can think of at this time!

Darlene J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Very helpful.

John C. 
Rating:
3.0

Hours of service suck and the parking is extremely limited. Hard to back out onto a public road because you can't see due to the limited space

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Susan Z. 
Rating:
5.0

Everything went well, great customer service. This location worked out well for me and I would recommend it to anybody.

KIRK S. 
Rating:
4.0

The truck was a little rough to drive. I had my doubts several times as to whether it was going to make it for the 24 hours that I needed it. But, it did make it and we accomplished what we intended.

SUSAN B. 
Rating:
5.0

Very convenient location and very friendly/

BARRY C. 
Rating:
5.0

Perfect regular U-Haul personnel. Very helpful very friendly and nothing like my pick up location. Quite happy with this drop off location and lady who helped me a lot. Thank you.

Eugenia B. 
Rating:
5.0

I love going to this Uhaul location. Great customer service. Willing to work with you. Always ready to answer any question. Thank you, you make is to move.

Theressa S. 
Rating:
4.0

The windows were dirty and we had to wait for them to sweep the back of the truck out and hook up the car dolly. And even though I done express check in before I arrived it still took 10 mins for paperwork

Robin B. 
Rating:
4.0

Customer did not leave a comment.

Dean V. 
Rating:
4.0

Customer did not leave a comment.

TYLER B. 
Rating:
5.0

The lady was very professional and informative and even contacted regional manager to try and get me the best deal. Reply was fast and accurate.

Raymond W. 
Rating:
5.0

Pleasant people everything went well

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

I have used this site before very nice and service people. Will use again.

THERESSA S. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
3.0

Make sure a vehicle is available at the location where the reservation was made! I had to drive to another location to pick up the truck which was inconvenient.

PEGGY C. 
Rating:
5.0

Excellent service! Highly recommend!

Lori M. 
Rating:
5.0

I found your website confusing, but Betty stepped up to help me. She was the best!

Vernon S. 
Rating:
3.0

Customer did not leave a comment.

Frederic S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

Kelly T. 
Rating:
1.0

I went to pick up from my reservation at 9, they didn't open til 11am in turn I had to pay 2 guys for 2 extra hours.

Nicholas B. 
Rating:
5.0

Great job, Thanks. Alan

Alan F. 
Rating:
4.0

No improvement needed !! The lady there was very friendly and went out of her way to help me out .

Mary M. 
Rating:
5.0

The service was fantastic, the young lady working the office was willing to stay after hours on a Friday to wait on me to pick up my rental. Fortunately I was able to get there before they closed. Her willingness to accommodate my work schedule was greatly appreciated. I will use this location for my next rental

don H. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Everything was handled very satisfactory. Betty is a great agent.

David S. 
Rating:
4.0

Customer did not leave a comment.

Teddy P. 
Rating:
5.0

Not having a jack on the tongue was a bit of a detriment when we had to unhook for truck repairs Unrelated to the trailer rental itself, completing the Express check-in information was a little clunky. It took several times to complete, then the location wasn't able to find the images directly. The link they sent me didn't work as expected (expired before I could get to it). It all worked out.

Stan D. 
Rating:
4.0

This location was fine, but I had to go to this location because the Huber Heights facility gave away my truck. This is the second time that U-Haul has done this to me. I will not rent from U-Haul again and will make sure that others know of the poor service that U-Haul provides.

Raymond B. 
Rating:
5.0

Very easy process and great customer service thank you so much and I will definitely use your services in the future and definitely recommend your services to others.

Kathleen R. 
Rating:
5.0

Customer did not leave a comment.

Mick N. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Nice folks to deal with

Mike D. 
Rating:
3.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

SANDY C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

wade B. 
Rating:
5.0

Customer did not leave a comment.

Connie W. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Could not find the other drop off site. Said they're moving. Went to West Milton instead. They took the truck and they were very helpful, great people and service. Thank you once again

Theressa S. 
Rating:
2.0

Very difficult to back a trailer in at this location

Ron E. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
4.0

At first you sent me to TRG at 7900 Frederick Kessler Rd in Tipp City which is not currently set up for business why would you do that

Ken K. 
Rating:
5.0

Great place

Theressa S. 
Rating:
5.0

Clean, friendly, and quick experience

Arnold C. 
Rating:
4.0

Uhaul website was horrible to work with. They changed my location & pickup time after my reservation was confirmed. I tried to call & see why & change it & was just put on hold repeatedly. When I did cancel & redo reservation same day then I got a confirmation but was forced to wait 20 min when trying to pick up my truck bc they were waiting to confirm my identity and even when I tried to call then I was again forced on hold for an extended period of time with no results.

Chrisma B. 
Rating:
5.0

Multiply the mileage correctly. 36.04 vs 36.4 is different. No biggie though

Matt F. 
Rating:
3.0

They don't open until 11 AM so I just dropped it wherever it was available

James M. 
Rating:
1.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

too expensive..when its 29.95 ended up being 78 for being in a small town ..so ads are deceiving

Tammy F. 
Rating:
5.0

They were open on Saturday and I was able to drop off the truck to them not the drop off box. They told me early and still had a day. But I didn't need it. They were great and and thank me for using U-haul. The truck was easy to drive and and very comfortable.

Theressa S. 
Rating:
5.0

Customer did not leave a comment.

richard L. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

william W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Thanks

REX C.  |  Overall Experience 
Rating:
5.0

Awesome service

patty S. 
Rating:
5.0

Great customer service people!

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

Matt G. 
Rating:
5.0

easy pick up, easy drop off. Will use this location again.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

JERRY J. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Be advised that the West Milton storage facility is NOT open on Sundays. I was scheduled for a Sunday pick up and I was rescheduled, without a phone call, to Monday. All ended well as I checked on my reservation on Friday and picked up on Saturday. I just think that it would benefit from a customer service perspective to not just rely on someone in the middle of a move to think about checking their e-mail.

SUSAN F. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Great customer service from both women we worked with

Victor P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
2.0

Fix your wiring harnesses so they don't short out the fuses in my 7 year old Durango. I was pulled over in Illinois because the trailer had no running lights. My son had to change the fuse 3 times. And I have a complaint in and someone was supposed to call me after 2 today and nobody did. Not happy and I want this taken seriously and to be settled ASAP.

Amanda N. 
Rating:
5.0

Rented AT Auto Transport - Unit was clean and in great operational condition. Service center personnel were very friendly and helpful.

Brian P. 
Rating:
5.0

There were no ratchet straps to tie anything down. Had to buy some costs $32.00.

Phyllis D. 
Rating:
4.0

Customer did not leave a comment.

audrey R. 
Rating:
3.0

Customer did not leave a comment.

LEE E. 
Rating:
4.0

Customer did not leave a comment.

Cecil B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. B. 
Rating:
5.0

Everything was great.

Christy C. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Very nice people to work with

Dan S. 
Rating:
4.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

We rented a 8ft trailer for the return home. I received a text that we would be receiving a 12 ft. According to West Milton Storage our order was changed by us. It was never changed by us. They said if we wanted a 8ft trailer that we would have to go to another location, which wasn't feasible for us. I asked if they could give us the 12 ft for the 8 ft price since that is what we reserved. The lady talked to the owner and he said that he could do that. When we went to pick up the trailer, they tried to charge for the 12 ft. We did end up getting the 8ft price after some talking. When we went back to the drop off location in Greendale, In, they had no record of us even renting the trailer. So, our experience was quite confusing and some hassle.

Connie W. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

Debra K. 
Rating:
5.0

First experience using APP to do everything. It was so easy.

John B. 
No reviews have been submitted for this location.

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