Customer Reviews for West Milton Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Big thanks! Always feel comfortable having used your self storage for about 5 years. Appreciate kindness from everyone. GK.

Rating:

5.0

Great service!

Rating:

5.0

easy access, nice and clean and the people were always friendly,,

Rating:

4.0

Although the location was open when I went to pick up my rental. Bob come through like a champ. I will say Bob said I was supposed to get my rental at a different location but I was not informed by Uhaul of this.

Rating:

5.0

Very helpful. Got me hooked up with trailer and drove away, no problems.

Rating:

5.0

Thank you for everything you have done for us

Rating:

4.0

The touch screen credit card machine wasn't working. If that was replaced, you would have a higher score.

Rating:

4.0

I do not appreciate learning about the insurance cost at the last moment of completing the agreement. With no mention in any cost estimate and no time to confirm my insurance or credit card coverage (both covered some, if not all I would have needed), I was strong armed into paying the extra $40 to be sure. This cost should have been indicated in the initial estimate!

Rating:

5.0

There was an unmarked dent on the truck that I had to take time to document and I wasn't exactly sure what "clean" meant so I took time to document the tire spray/road dirt.

Rating:

5.0

Convenient and friendly

Rating:

5.0

Thanks. Everyone is so friendly and helpful. Will see you this winter again. Take care.

Rating:

5.0

Excellent service in West Milton!

Rating:

5.0

I have rented 4-5 trucks from uhaul in the past....as well as other equipment found it to be convenient and quick.....without any issues whatsoever.....now for no reason at all uhaul suddenly has a problem with my card??? It's the same card I've had all along.......so I will just go buy a dolly the next time I have to move something.....and uhaul can just pound sand

Rating:

5.0

No issues whatsoever. I did use Damp Rid on the recommendation of the staff and I did have to change the tubs to make sure there were no issues with dampness and mold.

Rating:

5.0

BOB WAS GREAT! REALLY EVERYONE I DEALT WITH WAS. NEEDED A UNIT FOR A COUPLE OF MONTHS AND THEY TOOK CARE OF EVERYTHING! EASY ACCESS TO UNIT WHICH WAS GREAT! PROVIDED ME WITH A LOCK EVEN. IF UNIT NEED A UNIT FOR A FEW MONTHS OR EVEN A FEW YEARS I WOULD RECOMMEND.

Rating:

5.0

The place was great. Great staff as well. Thank you

Rating:

5.0

Nothing that I can think of at this time!

Rating:

5.0

Very helpful.

Rating:

3.0

Hours of service suck and the parking is extremely limited. Hard to back out onto a public road because you can't see due to the limited space

Rating:

5.0

Everything went well, great customer service. This location worked out well for me and I would recommend it to anybody.

Rating:

4.0

The truck was a little rough to drive. I had my doubts several times as to whether it was going to make it for the 24 hours that I needed it. But, it did make it and we accomplished what we intended.

Rating:

5.0

Very convenient location and very friendly/

Rating:

5.0

Perfect regular U-Haul personnel. Very helpful very friendly and nothing like my pick up location. Quite happy with this drop off location and lady who helped me a lot. Thank you.

Rating:

5.0

I love going to this Uhaul location. Great customer service. Willing to work with you. Always ready to answer any question. Thank you, you make is to move.

Rating:

4.0

The windows were dirty and we had to wait for them to sweep the back of the truck out and hook up the car dolly. And even though I done express check in before I arrived it still took 10 mins for paperwork

Rating:

5.0

The lady was very professional and informative and even contacted regional manager to try and get me the best deal. Reply was fast and accurate.

Rating:

5.0

Pleasant people everything went well

Rating:

5.0

I have used this site before very nice and service people. Will use again.

Rating:

3.0

Make sure a vehicle is available at the location where the reservation was made! I had to drive to another location to pick up the truck which was inconvenient.

Rating:

5.0

Excellent service! Highly recommend!

Rating:

5.0

I found your website confusing, but Betty stepped up to help me. She was the best!

Rating:

1.0

I went to pick up from my reservation at 9, they didn't open til 11am in turn I had to pay 2 guys for 2 extra hours.

Rating:

5.0

Great job, Thanks. Alan

Rating:

4.0

No improvement needed !! The lady there was very friendly and went out of her way to help me out .

Rating:

5.0

The service was fantastic, the young lady working the office was willing to stay after hours on a Friday to wait on me to pick up my rental. Fortunately I was able to get there before they closed. Her willingness to accommodate my work schedule was greatly appreciated. I will use this location for my next rental

Rating:

5.0

Everything was handled very satisfactory. Betty is a great agent.

Rating:

5.0

Not having a jack on the tongue was a bit of a detriment when we had to unhook for truck repairs Unrelated to the trailer rental itself, completing the Express check-in information was a little clunky. It took several times to complete, then the location wasn't able to find the images directly. The link they sent me didn't work as expected (expired before I could get to it). It all worked out.

Rating:

4.0

This location was fine, but I had to go to this location because the Huber Heights facility gave away my truck. This is the second time that U-Haul has done this to me. I will not rent from U-Haul again and will make sure that others know of the poor service that U-Haul provides.

Rating:

5.0

Very easy process and great customer service thank you so much and I will definitely use your services in the future and definitely recommend your services to others.

Rating:

5.0

Nice folks to deal with

Rating:

5.0

Could not find the other drop off site. Said they're moving. Went to West Milton instead. They took the truck and they were very helpful, great people and service. Thank you once again

Rating:

2.0

Very difficult to back a trailer in at this location

Rating:

4.0

At first you sent me to TRG at 7900 Frederick Kessler Rd in Tipp City which is not currently set up for business why would you do that

Rating:

5.0

Great place

Rating:

5.0

Clean, friendly, and quick experience

Rating:

4.0

Uhaul website was horrible to work with. They changed my location & pickup time after my reservation was confirmed. I tried to call & see why & change it & was just put on hold repeatedly. When I did cancel & redo reservation same day then I got a confirmation but was forced to wait 20 min when trying to pick up my truck bc they were waiting to confirm my identity and even when I tried to call then I was again forced on hold for an extended period of time with no results.

Rating:

5.0

Multiply the mileage correctly. 36.04 vs 36.4 is different. No biggie though

Rating:

3.0

They don't open until 11 AM so I just dropped it wherever it was available

Rating:

3.0

too expensive..when its 29.95 ended up being 78 for being in a small town ..so ads are deceiving

Rating:

5.0

They were open on Saturday and I was able to drop off the truck to them not the drop off box. They told me early and still had a day. But I didn't need it. They were great and and thank me for using U-haul. The truck was easy to drive and and very comfortable.

Rating:

5.0

Thanks

Rating:

5.0

Awesome service

Rating:

5.0

Great customer service people!

Rating:

5.0

easy pick up, easy drop off. Will use this location again.

Rating:

5.0

Be advised that the West Milton storage facility is NOT open on Sundays. I was scheduled for a Sunday pick up and I was rescheduled, without a phone call, to Monday. All ended well as I checked on my reservation on Friday and picked up on Saturday. I just think that it would benefit from a customer service perspective to not just rely on someone in the middle of a move to think about checking their e-mail.