Customer Reviews for West Oak Storage
(U-Haul Neighborhood Dealer)

208 reviews

5240 Hwy 84 W   Laurel, MS 39443

(601) 651-4897

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/6/2022 - 7/10/2022: Closed

Services at this Location:

Contact Us

(601) 651-4897

5240 Hwy 84 W
Laurel, MS 39443

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/6/2022 - 7/10/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Rita L. 
Rating:
5.0

Everything was great. Very professional and easy.

Samuel K. 
Rating:
5.0

N/A

Stephon H. 
Rating:
5.0

Had to drive 40 miles to pick up trailer. Not happy about that. Not the locations fault.

Joseph C. 
Rating:
5.0

Easy pick and delivery. Loved the online return process. Very friendly and competent employee. Will use this place again!

Victor J. 
Rating:
5.0

Continue the great customer service

Nathan L. 
Rating:
4.0

The system needs a little update. I was supposed to be notified that there was a change in the pickup location for the Uhaul, but don't receive an update text or emailS The other pickup location was nice and was a tremendous help in fixing the issue.

Donald D. 
Rating:
5.0

The representatives in LAUREL, MS and BILOXI, MS was Awesome, Wonderful, Fantastic, Professional, Caring and Concerned

THOMAS W. 
Rating:
5.0

Nothing

Linda W. 
Rating:
3.0

1. Need a better ramp getting equipment on the truck. 2. Need a place to hang clothes. 3. The lady at the front desk not very helpful.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

linda L. 
Rating:
2.0

The girl at the desk was not very helpful. When you have to return the rental on a Sunday when no one is there she didn't tell us that you have to be near the truck for the website to work..

Bill S. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

BOZENE M. 
Rating:
4.0

Perfect

Veronica M. 
Rating:
4.0

Representative was friendly and helpful. However, the online portion was not user friendly. It took me four or five different attempts to even set up an account. I was never able to check equipment back in electronically, even after over thirty minutes of trying. I followed directions precisely and for whatever reason it just wouldn't work. It was very aggravating, I left very dissatisfied with the electronic part of the process. In total I spent at least an hour trying to set up account and return trailer. In my opinion if Uhaul is going to require the online part of this service then the website/process needs to actually work the way it should.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

CHASTITY T. 
Rating:
5.0

Original pick up location was Ridgeland, MS 100 miles away. Had to drive 200 miles round trip to pick up the Truck. I drive from Atlanta GA to Ridgeland MS and then to Laurel MS back to Ridgeland MS. Customer Service was RUDE, INDIFFERENT, DISINTERESTED and EXTREMELY UNHELPFUL. I have used UHaul many times over the years and this may be the LAST. Horrible experience!!!!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
4.0

A little hard to find but the woman running the place was vey cordial and polite.

JOSEPH C. 
Rating:
5.0

Everything was great. Didn't see any improvement at the particular time.

JANICE B. 
Rating:
5.0

The lady that runs it is very sweet and helpful.

JASON P. 
Rating:
3.0

No place to park after hours. Had no choice but to park in the driveway next to another truck.

Joshua S. 
Rating:
5.0

Drop off location does not have a keypad to let you in after hours but otherwise there is room with a big truck and a trailer but not much room otherwise outstanding all around

Duane S. 
Rating:
4.0

None noted

Mary H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

KIM W. 
Rating:
5.0

Everything went smoothly and we returned the U-Haul. I would recommend them again

GREGG F. 
Rating:
3.0

Customer did not leave a comment.

willa S. 
Rating:
4.0

Customer did not leave a comment.

Julia G. 
Rating:
4.0

It's unfortunate that this location doesn't open until 10:00. However, online reservation was great and easy to do . Made it easy to find what we needed. Still, had a lot to get done. An earlier start would have been nice .

Dana H. 
Rating:
4.0

Customer did not leave a comment.

Jamica P. 
Rating:
5.0

Customer did not leave a comment.

DEREK J. 
Rating:
5.0

Laura was a big help. We couldn't have made it without her.

Jane D. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

This location was awesome. Excellent customer service, very friendly and helpful. Great experience at this location.

LYNETTE H. 
Rating:
4.0

Nice people!

James B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Tonja T. 
Rating:
5.0

Customer did not leave a comment.

DARRICK W. 
Rating:
5.0

Customer did not leave a comment.

Beverly M. 
Rating:
5.0

Customer did not leave a comment.

Kristin V. 
Rating:
5.0

Lady was very friendly.

BRYAN P. 
Rating:
4.0

Customer did not leave a comment.

Lorraine B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
3.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Janet E. 
Rating:
4.0

Customer did not leave a comment.

BRITNI C. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
4.0

Customer did not leave a comment.

Sheryl N. 
Rating:
5.0

Everything was much more than expected Everything was so much better than expected Laura(I think that was her name) was so helpful and made my drop off very easy l

Clara G. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

APRIL K. 
Rating:
5.0

Customer did not leave a comment.

dyrk K. 
Rating:
1.0

Attendant did not give me paperwork for rental, so I worried the whole trip that I would not have the information in case of brake down or proof of rental. It caused unnecessary stress on a 2,000 mile trip, very unhappy!!!

Scott N. 
Rating:
5.0

The rental truck and experience with the people in charge of the uhaul vehicles at this location was above my expectations for a first time rental and the pull out ramp in the back made loading and unloading perfect. 5 stars!!!

Jordan C. 
Rating:
5.0

I chose this location, because of the good reviews. I am very glad I did. Laura was awesome. She made the process simple and stress free. Very nice, clean facility and rental trucks. I will recommend this location to anyone in need of Uhaul services in the area.

Lance M. 
Rating:
5.0

Fantastic process all the way. Great truck.

Bonnie W. 
Rating:
5.0

Extremely kind and professional service. Great experience!!

crystal G. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Naomi B. 
Rating:
3.0

If they are closed there is no way to get in the gate. The only way we were able to get in was because someone was at their storage unit. Perhaps they could give you the gate code when they send the email about dropping off truck.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

SHERRE O. 
Rating:
5.0

Awesome service. Will recommend to friends and will use again in the future.

Nina W. 
Rating:
5.0

Customer did not leave a comment.

Carleton D. 
Rating:
4.0

Customer did not leave a comment.

Wilbert C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Nothing that I can think of. Very nice folks at pick up and drop off.

tim G. 
Rating:
4.0

Customer did not leave a comment.

LENORE F. 
Rating:
4.0

Customer did not leave a comment.

LENORE F. 
Rating:
5.0

Nothing

Ken J. 
Rating:
1.0

Not discuss their personal political views.

Victoria R. 
Rating:
5.0

The place was clean. They took extra precautions due to COVID19. It really made me feel comfortable.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

tommy C. 
Rating:
5.0

Excellent customer service.

Norma B. 
Rating:
5.0

Nicest lady ever!

dONNA R. 
Rating:
5.0

Quick professional service.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Laura was ABSOLUTELY AMAZING!!! She has a genuine heart of gold and probably one of the sweetest and kindest ladies I've ever meet SERIOUSLY! She is the BEST ASSET to the entire business. Professional, handling lots of customers, hard working and always smiling and happy. I will even put this on Google when I get my first chance. I never met her before I needed my Uhaul and storage unit. Thanks and God bless!!! GIVE LAURA A RAISE! Sincerely, Cynthia Phillips

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Bryna B. 
Rating:
5.0

Customer did not leave a comment.

Le Ann S. 
Rating:
5.0

Laura ROCKS

Ryakko P. 
Rating:
5.0

Customer did not leave a comment.

Patrice W. 
Rating:
5.0

Really easy to find. Front desk girl was helpful and quick. Made turning in the trailer a pleasant experience

Damon N. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Everything was very easy to do , the trailer pulled really smooth and had no problems. Drop off was simple and the attendant was very respectful.

John M. 
Rating:
5.0

I DO NOT HAVE ANYTHING NEGATIVE TO SAY. THE LADY THAT WORKS THERE WAS VERY NICE AND EXPLAINED EVERYTHING WELL.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

kelli B. 
Rating:
5.0

Customer did not leave a comment.

Julius D. 
Rating:
5.0

Customer did not leave a comment.

Julius D. 
Rating:
5.0

Customer did not leave a comment.

Lattrice A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

LEE M. 
Rating:
4.0

Customer did not leave a comment.

Eugene H. 
No reviews have been submitted for this location.

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