Customer Reviews for West Oak Storage
(U-Haul Neighborhood Dealer)

165 reviews

5240 Hwy 84 W   Laurel, MS 39443

(601) 651-4897

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(601) 651-4897

5240 Hwy 84 W
Laurel, MS 39443

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristin V. 
Rating:
5.0

Lady was very friendly.

BRYAN P. 
Rating:
4.0

Customer did not leave a comment.

Lorraine B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
3.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Janet E. 
Rating:
4.0

Customer did not leave a comment.

BRITNI C. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
4.0

Customer did not leave a comment.

Sheryl N. 
Rating:
5.0

Everything was much more than expected Everything was so much better than expected Laura(I think that was her name) was so helpful and made my drop off very easy l

Clara G. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

APRIL K. 
Rating:
5.0

Customer did not leave a comment.

dyrk K. 
Rating:
1.0

Attendant did not give me paperwork for rental, so I worried the whole trip that I would not have the information in case of brake down or proof of rental. It caused unnecessary stress on a 2,000 mile trip, very unhappy!!!

Scott N. 
Rating:
5.0

The rental truck and experience with the people in charge of the uhaul vehicles at this location was above my expectations for a first time rental and the pull out ramp in the back made loading and unloading perfect. 5 stars!!!

Jordan C. 
Rating:
5.0

I chose this location, because of the good reviews. I am very glad I did. Laura was awesome. She made the process simple and stress free. Very nice, clean facility and rental trucks. I will recommend this location to anyone in need of Uhaul services in the area.

Lance M. 
Rating:
5.0

Fantastic process all the way. Great truck.

Bonnie W. 
Rating:
5.0

Extremely kind and professional service. Great experience!!

crystal G. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Naomi B. 
Rating:
3.0

If they are closed there is no way to get in the gate. The only way we were able to get in was because someone was at their storage unit. Perhaps they could give you the gate code when they send the email about dropping off truck.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

SHERRE O. 
Rating:
5.0

Awesome service. Will recommend to friends and will use again in the future.

Nina W. 
Rating:
5.0

Customer did not leave a comment.

Carleton D. 
Rating:
4.0

Customer did not leave a comment.

Wilbert C. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Nothing that I can think of. Very nice folks at pick up and drop off.

tim G. 
Rating:
4.0

Customer did not leave a comment.

LENORE F. 
Rating:
4.0

Customer did not leave a comment.

LENORE F. 
Rating:
5.0

Nothing

Ken J. 
Rating:
1.0

Not discuss their personal political views.

Victoria R. 
Rating:
5.0

The place was clean. They took extra precautions due to COVID19. It really made me feel comfortable.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

tommy C. 
Rating:
5.0

Excellent customer service.

Norma B. 
Rating:
5.0

Nicest lady ever!

dONNA R. 
Rating:
5.0

Quick professional service.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Laura was ABSOLUTELY AMAZING!!! She has a genuine heart of gold and probably one of the sweetest and kindest ladies I've ever meet SERIOUSLY! She is the BEST ASSET to the entire business. Professional, handling lots of customers, hard working and always smiling and happy. I will even put this on Google when I get my first chance. I never met her before I needed my Uhaul and storage unit. Thanks and God bless!!! GIVE LAURA A RAISE! Sincerely, Cynthia Phillips

Cynthia P. 
Rating:
5.0

Customer did not leave a comment.

Bryna B. 
Rating:
5.0

Customer did not leave a comment.

Le Ann S. 
Rating:
5.0

Laura ROCKS

Ryakko P. 
Rating:
5.0

Customer did not leave a comment.

Patrice W. 
Rating:
5.0

Really easy to find. Front desk girl was helpful and quick. Made turning in the trailer a pleasant experience

Damon N. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Everything was very easy to do , the trailer pulled really smooth and had no problems. Drop off was simple and the attendant was very respectful.

John M. 
Rating:
5.0

I DO NOT HAVE ANYTHING NEGATIVE TO SAY. THE LADY THAT WORKS THERE WAS VERY NICE AND EXPLAINED EVERYTHING WELL.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

kelli B. 
Rating:
5.0

Customer did not leave a comment.

Julius D. 
Rating:
5.0

Customer did not leave a comment.

Julius D. 
Rating:
5.0

Customer did not leave a comment.

Lattrice A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

LEE M. 
Rating:
4.0

Customer did not leave a comment.

Eugene H. 
Rating:
5.0

We had an excellent experience from beginning to end. We requested a 26' truck with Better tires than the truck we rented in December 2016 and we got a great truck with excellent tires and low miles on the truck. We were sooo pleased. Now to relax and enjoy our new move. Thank you UHaul

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
3.0

Customer did not leave a comment.

patsy H. 
Rating:
4.0

Be open on Sunday at some point for returns and maybe not close so early on Fridays.

Warren B. 
Rating:
5.0

Customer did not leave a comment.

alvell B. 
Rating:
5.0

Excellent customer service, friendly & helpful!

Bridget C. 
Rating:
4.0

Address for drop off took me to a totally different place on Google Maps. Was going to charge me for being 30 minutes late. Charge was waved. Could have dropped off trailer on Sunday, but business is closed on Sundays.

Larry M. 
Rating:
5.0

I returned the truck one day early but I was still charged for two days. I was not happy with this. My recommendation would be guarded because if this An extra charge for gas also added. Not good at all

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

Rating:
2.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

No improvements needed

CASEY M. 
Rating:
3.0

Customer did not leave a comment.

Cody D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Lauren was great in helping us find what we needed for our schedule. Very professional and courteous.

Teresa M. 
Rating:
5.0

Laura was a real sweetheart and a great great help.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
5.0

Customer did not leave a comment.

Randall G. 
Rating:
5.0

Customer did not leave a comment.

Susan L. C. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

IAN H. 
Rating:
5.0

I would not recommend, nor will I used Uhaul again. This location was much more helpful and at least credited me something back but I would still never recommend the Uhaul company again considering the amount of extra time that was required to use it.

Rebecca L. 
Rating:
1.0

Equipment in shoddy condition. Inside was held together by plastic ties. Trailer was dirty and had water in the bed. Had to be cleaned out before I could leave. Location did not have enough room to back trailer on return. Attendant was incapable of preforming the normal duties. I will not be back at this location ever. Uhaul should not use vendors like this.

Willam Y. 
Rating:
5.0

The location was fine. The lady that accepted the return made it solund like she did me a favor for not charging me an additional day, but I returned within 24 hrs. It took over an hour for me to get in and out of the leasing dealer.... and the fact that I could not use the rental, though an obvious embarrassment to her, she did not know how to respond. Over all, my experience at both places was very positive people wise and facility wise... BUT was a huge negative in terms of what I was rented. In my opinion, it started with the booking Agent as she knew I was pulling a vehicle but she seemed to assume the small tractor was a lawn mower. It was a Kubota L210 and I really needed the car hauler I called about.

mark M. 
Rating:
5.0

nothing, very pleased with experience.

Terry T. 
Rating:
2.0

Arrived to drop off truck. Place was closed, there was a locked hate to where we could not get in to park vehicle. Called the number, lady was helpful. Took charges out of my account for extra has, when truck was already filled to amount that was originally shown on paper at initial pickup.

Jillian H. 
Rating:
3.0

I received an e-mail from U-Haul telling me my drop off location had changed and when I went there I found three trucks but no office or personnel to accept my drop off. I went back to the original location 5240 Hwy 83 and the lady there was very nice and helpful.

GERALD T. 
Rating:
4.0

Had problems with the women that set up where I was to drop off the trailer. The first one didn't give me enough information and the second woman kinda got ugly with me and then I finally had an understanding of the way the drop off was to be done. Call me at 601-543-8299 if you have any questions.

Rebecca D. 
Rating:
4.0

Customer did not leave a comment.

Julie G. 
Rating:
5.0

Excellent customer service. Very helpful.

Mayra D. 
Rating:
5.0

Nothing to improve. Excellent customer service, very nice and friendly. Thank you for a very smooth drop of.

Carmen M. 
Rating:
4.0

Customer did not leave a comment.

Trey C. 
Rating:
3.0

The locations pick-up and drop-off for fine it's just the way the business was taken care of too many people giving me two different wrong answers

jody K. 
Rating:
4.0

Disappointed that they didn't open until 10:00; we needed an earlier start but that didn't happen.

Rebecca M. 
Rating:
5.0

these are great people. they are very professional and nice. they respond promptly and it a very clean facility. I recommend them to anyone you wont be disappointed. I will continue to give them my business. Tanya Jones

jessie J. 
Rating:
5.0

Great customer service, highly recommend .

bill D. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

Ruth C. 
No reviews have been submitted for this location.

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