The truck had mud all over it and we were over charged for it. Very unpleased
Micheal A
Customer Reviews for West Oak Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the woman working the front counter was amazing. very helpful
James GMy original reservation was at ProFlow Motorsports. When I arrived, there was a sign on the door that they were closed all day. I then called UHaul and they found KPM. When I arrived at KPM they were also closed. Finally, I called West Oak directly and they were open and very helpful in providing a trailer.
William WLaurie was fantastic throughout the entire process. Very helpful, knew her responsibilities well and was always as step ahead of taking care of our needs. Definitely a super shining star for a positive experience with U-Haul!
Denise KDon’t change anything at West Oak Storage. I specifically rented from this location because it was so good last time that I used and did not disappoint. Smooth process and friendly staff. Highly recommend.
Timothy BFriendly and courteous manager. Everything went smooth and on time. I would definitely use this U-haul rental again. 5 stars all the way!
Lori WThe company I booked with transferred me to them after I had booked. When I went to pick up the truck, the information was incorrect. The truck was too small. I had to book a trailer also. It still was not enough room.
KEVIN JEverything was great. Very professional and easy.
Samuel KN/A
Stephon HHad to drive 40 miles to pick up trailer. Not happy about that. Not the locations fault.
Joseph CEasy pick and delivery. Loved the online return process. Very friendly and competent employee. Will use this place again!
Victor JContinue the great customer service
Nathan LThe system needs a little update. I was supposed to be notified that there was a change in the pickup location for the Uhaul, but don’t receive an update text or emailS The other pickup location was nice and was a tremendous help in fixing the issue.
Donald DThe representatives in LAUREL, MS and BILOXI, MS was Awesome, Wonderful, Fantastic, Professional, Caring and Concerned
THOMAS WNothing
Linda W1. Need a better ramp getting equipment on the truck. 2. Need a place to hang clothes. 3. The lady at the front desk not very helpful.
Kimberly HThe girl at the desk was not very helpful. When you have to return the rental on a Sunday when no one is there she didn't tell us that you have to be near the truck for the website to work..
Bill SPerfect
Veronica MRepresentative was friendly and helpful. However, the online portion was not user friendly. It took me four or five different attempts to even set up an account. I was never able to check equipment back in electronically, even after over thirty minutes of trying. I followed directions precisely and for whatever reason it just wouldn’t work. It was very aggravating, I left very dissatisfied with the electronic part of the process. In total I spent at least an hour trying to set up account and return trailer. In my opinion if Uhaul is going to require the online part of this service then the website/process needs to actually work the way it should.
Jerry HOriginal pick up location was Ridgeland, MS 100 miles away. Had to drive 200 miles round trip to pick up the Truck. I drive from Atlanta GA to Ridgeland MS and then to Laurel MS back to Ridgeland MS. Customer Service was RUDE, INDIFFERENT, DISINTERESTED and EXTREMELY UNHELPFUL. I have used UHaul many times over the years and this may be the LAST. Horrible experience!!!!
ROBERT HA little hard to find but the woman running the place was vey cordial and polite.
JOSEPH CEverything was great. Didn’t see any improvement at the particular time.
JANICE BThe lady that runs it is very sweet and helpful.
JASON PNo place to park after hours. Had no choice but to park in the driveway next to another truck.
Joshua SDrop off location does not have a keypad to let you in after hours but otherwise there is room with a big truck and a trailer but not much room otherwise outstanding all around
Duane SNone noted
Mary HEverything went smoothly and we returned the U-Haul. I would recommend them again
GREGG FIt’s unfortunate that this location doesn’t open until 10:00. However, online reservation was great and easy to do . Made it easy to find what we needed. Still, had a lot to get done. An earlier start would have been nice .
Dana HLaura was a big help. We couldn’t have made it without her.
Jane DThis location was awesome. Excellent customer service, very friendly and helpful. Great experience at this location.
LYNETTE HNice people!
James BLady was very friendly.
BRYAN PEverything was much more than expected Everything was so much better than expected Laura(I think that was her name) was so helpful and made my drop off very easy l
Clara GAttendant did not give me paperwork for rental, so I worried the whole trip that I would not have the information in case of brake down or proof of rental. It caused unnecessary stress on a 2,000 mile trip, very unhappy!!!
Scott NThe rental truck and experience with the people in charge of the uhaul vehicles at this location was above my expectations for a first time rental and the pull out ramp in the back made loading and unloading perfect. 5 stars!!!
Jordan CI chose this location, because of the good reviews. I am very glad I did. Laura was awesome. She made the process simple and stress free. Very nice, clean facility and rental trucks. I will recommend this location to anyone in need of Uhaul services in the area.
Lance MFantastic process all the way. Great truck.
Bonnie WExtremely kind and professional service. Great experience!!
crystal GIf they are closed there is no way to get in the gate. The only way we were able to get in was because someone was at their storage unit. Perhaps they could give you the gate code when they send the email about dropping off truck.
Danny WAwesome service. Will recommend to friends and will use again in the future.
Nina WNothing that I can think of. Very nice folks at pick up and drop off.
tim gNothing
Ken JNot discuss their personal political views.
Victoria RThe place was clean. They took extra precautions due to COVID19. It really made me feel comfortable.
Edward SExcellent customer service.
Norma B