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Mike O.
Customer Reviews for West Richland Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues at all. Will be back.
Dan G.On line self check in was easy and quick.
Terry C.Quick and helpful!
Derek M.Pleasant experience.
Machille C.The equipment was very dirty inside but the BEST customer service ever at this location!!
Tiffani A.The picking up vehicle by online system is not very smooth. First, the online pick up function was showing last 10 min before the start time. Second, I have to verify by another people after uploading my photo and driver license.
Thanh Nhan T.Not move locations pick up equipment at the last minute
BARRY F.The trailer floor was covered in sand. It was obvious it had not been swept out. I did not have a broom with me so all of my household items got covered in sand.
Christopher L.Fast drop off no hassle.
Gaymond S.Though a little far frothy place, the service was very nice
DANIEL K.The pricing online did not match the store…was charged more
Marc T.I utilized this location for well over 20 years and have been completely satisfied each and every time. They ended up having to turn the vehicle that I utilized into U-Haul corporate in order for it to be repaired. This was no fault of theirs.
TODD F.super helpful and fast! equipment was in good working order and hookup was a breeze
Joseph R.Staff was friendly and ready to help.
Jenny B.The service was top notch and very helpful during the return where they went out of their way to make it easier for me which I greatly appreciated!
Mark T.the truck needs fixing was about to run me off road multiple times so I had to drive very slow and careful even slower then semi trucks
jesus G.i did not realize i would be charged a 2nd day. the west richland rentals was closed. the yard was closed. i was not going to leave trailer avalable for theft. by just leaving out front. custermer service excellent west richland excellent. uhaul could be more understanding. had i known a charge i would of used trailer rather it sit in my driveway for a day.
ramon M.Received truck with bald rear tires and no gas in it. After filling up the truck with gas, it was noticed that one of the rear tires was flat and had a non-repairable hole in the tread. Returned truck to store and employee indicated that he had no other trucks available and that I would have to call roadside assistance. Fortunately, U-haul customer service was able to upgrade us to another truck from the lot, to the dismay of the employee at the store.
Ryan M.UpToDate servicing of equipment before renting
obi O.Friendly and helpful folks. Got me taken care of and on the road promptly.
Thomas B.was unable to check out online when the truck was returned. This ended up costing more money. I called the vendor and left a message in regards to this issue on their after hour voicemail. They never returned the call, nor made any adjustments, nor made any effort whatsoever to reach out to me. I am disabled and I was wiped out after the day of the move, which took a good week to recover from. Not only did they have my contact information, they had my son's information, he picked up the truck. My son also tried to check out online when the truck was returned, but the link would not work. We also had a third party try the link and it still wouldn't work.
Chris S.Knowledgable, courteous, efficient, professional
Leonard J.Nect time don't threaten me with recovering the truck after 1 day when I had rented it for 2 days. The email said you tried to call me, you did not! I called the location I rented from and he was great. U hauls automated system sucks.
Carol R.They sent me to the wrong place and then they told me the trailer was the wrong size. I could not use it.
David W.I ordered a vehicle dolly, but upon arrival was told it was unavailable. They sent us 12 miles further to another dealer who had only a vehicle transport trailer...NOT what we desired, but we had to take what was available. The dealer helped hitch it, but did not know about the fold-down driver-side fender which allows the door of low-clearance vehicles to open, which allows the driver to exit the vehicle...neither did I, until I called the original U-Haul location. Disappointed in the lack of training and experience of the Sunnyside, Washington location!
Milton R.Effortless drop off.
Carol B.There appears to be confusion over what was being returned since the online system didn't indicate a trailer was going to be returned until the truck was checked in. Possibly this was because the transporter had to be traded out during the trip.
Richard B.No improvement needed
Don A.The staff there was fantastic, helpful, efficient!
Denis D.Great service, they got me hooked up and going fast and friendly
Sean S.Cannot thank them enough! It was incredibly hot over 112° and they were as friendly as anybody could've been under those conditions and them . Really appreciate having such great local talent in our area!
Deborah N.I thought everything went well at pick up location.
Micheal B.The guys there were great, can't think of what more I would wish
James S.Great customer service at West Richland Rentals!!
Kendal S.No comment - I experienced good and prompt service on the Saturday I rented a trailer.
Gerald B.Exceptional UHaul service center. Staff was friendly and efficient. Attentive and got me on my way quickly.
Mark C.Our rig was a hunk of junk for an out of state move.
Samuel H.Absolutely not one thing they could improve on. Excellent customer service from start to finish. That is rare. Very much appreciated!
Tanja O.You got it down well...
DAVID D.Excellent Service. Will always use thexWest Richland location!
DAVID H.Nice friendly helpful reminder In W. Richland Jericho Rd.
Kathy M.The U-haul store, manager and employees, as well as, the reservationist all provided excellent service. The store manager went above and beyond to deliver an amazing customer service experience. Our appreciation cannot me measured, and hats off to the West Van Geisen team for their invaluable assistance!
connie M.Nothing, just keep up the same customer service you have and everything is golden:)
Robert M.Great store with helpful, friendly people. Thanks much. Gary
Gary S.Absolutely nothing, the experience with WR Rentals is always outstanding.
RONALD G.Everyone was very friendly and helpful. Iverall great experience
Robert M.The person who helped me was very nice and friendly he knows what he was doing.
J M.Nothing. Customer service was A+ Friendly, fast, knowledgable, helpful
Denis D.Met me at the truck and checked me in very quickly.
Robert G.