Customer Reviews for West Richland Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Richland Rentals

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Chester C.
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Great people

Corey K.
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Customer did not leave a comment.

John T.
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Always helpful and professional at this location

Amy G.
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Great experience!

Matthew W.
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Customer did not leave a comment.

Daniel M.
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Terrific service. Excellent UHaul Neighborhood outlet.

Christina F.
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Customer did not leave a comment.

Richard R.
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Excellent service!!

Kyle M.
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The reservation system needs work. There should be a big reservation fee to discourage the cancellations that make reserving a truck impossible. We reserved a UHaul at a certain location for a reason and even prepaid the full amount. We expected to have that truck, but sadly had to drive much further to get a truck.

Dawn W.
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Customer did not leave a comment.

octavio P.
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John T.
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Staff is always friendly and helpful.

Carmen T.
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Very friendly and helpful. Went over and beyond to assist in getting me set up.

Colby C.
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Very nice guys. Quick service and friendly

Greg R.
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Customer did not leave a comment.

jonathan W.
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david W.
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These guy's always make renting a trouble free experience.

Robert S.
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JAMES B.
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Nina E.
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Thomas D.
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Nothing that I can think of. The staff at West Richland rentals were very helpful and hooking up the trailer when I arrived and D coupling it when I left.

allan H.
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Dirk H.
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The agent was very polite and helpful.

Panshak D.
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Off hours rental return was easy.

Scott W.
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Customer did not leave a comment.

Noman S.
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Service was excellent. I had problems with remote check-in. It checked me in but I couldn't access key code.

jacob P.
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I've always had negative experiences with u haul. This is the first location where the experience was good from start to finish. Staff was awesome, vehicle was in the condition stated, and the reservation was honored. I will recommend this location to friends and family. I still think u haul sucks but this place has it down.

David F.
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Customer did not leave a comment.

Jason L.
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Truck wiring for trailer was bad.

Joel T.
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Paul M.
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Robert G.
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My rental was quick and easy. The staff was friendly and helpful.

JAMES K.
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told me I was required to fill the gas tank. recieved my my truck with a tank below 3/4 then I had to top it off at 60 dallars to me. Not good.

April M.
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Customer did not leave a comment.

jennifer H.
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Nothing. The service was exceptional.

Thomas H.
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Everything great!

ERIC S.
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roberto F.
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john M.
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david W.
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It was a very busy Morning and the Guy's had it under control. Great place to rent from.

Ken M.
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Zandra M.
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It was a good rental price and costumer service was great.

kevin F.
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LUIS O.
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Good People

robert A.
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Tomas P.
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David C.
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Nothing to improve. The manager "Scott" was amazing, very helpful and professional. I wish all could be more like him.

James P.
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Customer did not leave a comment.

Richard R.
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Excellent Service, above all expectations.

Kurt S.
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You guys did great we where able to pick up on time thus making our appt to pick up barrels !! We will see u next week for sure !!!! On Thursday and if theirs keeps going like this we will be weekly customers !!

Bob E.
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Went the extra mile and brought missing moving blankets to my home. .

Anthony O.
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Customer did not leave a comment.

Nikki S.
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This store always gives the best customer service. Very home town feel. All of the employees are always up on their feet to help out. Awesome store.

Douglas L.
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Customer did not leave a comment.

Kurt S.
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To make sure the truck u rented is available on time we had to wait 30 min after our pick up time to receive the rental was kinda stressful since we where on a time schedule ourselves !! But other than that it was easy and a great experience !!

Richard R.
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Customer did not leave a comment.

William C.
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shirley B.
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It's very good rental company to rent your trailers and trucks

Ben C.
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Jay S.
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Stephen R.
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dustin D.
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KAREN J.
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Great people at West Richland Rentals!

Barry G.
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Customer did not leave a comment.

Nicholas P.
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Great customer service. Easy check in, check out. MAKE SURE YOU VERIFY FUEL LEVEL WITH REP! I WAS TOLD MY TRUCK WAS AT 3/4 AND DIDNT VERIFY. WENT TO FILL BACK UP TO 3/4 AFTER MY MOVE (~13 MILES) AND IT TOOK 18 GALLONS. YEAH SOMETHING WAS OFF THERE.

Craig S.
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Check out was quick, staff courteous and helpful. Pleased with the quality of the 5X9 trailer that we rented - handled great both loaded and unloaded. A positive experience, thank you.

Jon P.
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Customer did not leave a comment.

eric J.
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Very accommodating.

DON F.
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Randy D.
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The best customer service ever!

Bryan F.
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Philip N.
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Jim H.
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Randy D.
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Great customer service....

Philip N.
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Very Helpful and customer service oriented.

Blake W.
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SHAUNA D.
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david W.
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Great people. Always friendly and professional.

Donald R.
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Eric Y.
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This store was awesome and very helpful and accommodating. Thank you!

david W.
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The Guy's at the West Richland U-Haul were great! It's my go to for all my rental needs from now on. Thank You, David Wight.

Brad E.
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scott B.
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William B H.
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Above and beyond gentlemen there.

James A.
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Nothing to improve. Everything went well. Great customer service. Will recommend to family and friends

SANDRA C.
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After my bad experience on court st in pasco at that uhaul where they left me stranded without a truck at night in 20 degree weather, this location was a nice change to the awful experience I received. I will rent from this location anytime I can. Great people!!!!

Frederick D.
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Team in West Richland is too notch!

Joel S.
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Staff at the West Richland location is top notch!

Edward B.
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Customer did not leave a comment.

ANDREW L.
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So i have been going to the pasco uhaul place off of 395 in pasco for years and they always so slow even with only a few costumers. Went to West Richland Rentals and I was in and out down the road in less then 5 mins. Was Awesome service fast and very Kind people. Do It.

Bernie L.
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Customer did not leave a comment.

Andrew W.
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kelly O.
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marie W.
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Overcharged. Filled up gas tank before dropping off. Mirror on driver side kept closing so had to roll window down leaning forward caused seatbelt to lock. Brakes need service. Was talking to customer service and got disconnected. Please call 509 554 4147 Marie Winchester

Jessica L.
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Great customer service! Definitely recommend it. Staff was nice, open early, fast and easy process and all questions answered. ??!!! GREAT!

chuck C.
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Drop off way out of way. I was told I could of drop it off at any u haul.

Roberta C.
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They understood my comments about the trailer for my car and did not blame me which was great.

Edmund J.
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Customer did not leave a comment.

matthew N.
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This location is the best. The manager Scott is so nice. Very professional. I needed a truck asap and he made it happen. 5 stars thank you scott from west richland wa. rentals. However the store in pasco on court st. Is run by a bunch of children. I waited in line and listened to another couple being told, hey sorry but ur reservations for the truck have been cancelled and given to someone else. With no reason or warning to let the person know. They panicked and left upset. I stepped up and gave my name and res number and they said sorry man no reserves for your name but yet i have confirmation emails,texts. So when I flipped out the kid at the counter looked me in the face and said I dont know why you are BITCHING AT me sir. I dont make these things happen. So maybe you should call the 1800 number. And kept talking over me. So I want people to no to never use that place until new employees are there. So rude and disrespectful. They laughed and ignored me after seeing i was upset and the truck that was ment for me was given to the customer that came in behind me. Scott was the reason I was saved 1700 on another month of rent in a place i had to leave on the 31st 2 days ago. So thank you again scott.

Donald F.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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