Great job to West Richland rental and U-Haul!
CHRISTOPHER K
Customer Reviews for West Richland Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful staff
Jeffery BEquipment was ready and staff was helpful.
STEPHEN RFriendly helpful staff but the truck was very dirty in both the cab and the back.
ROBERT BThe people that assisted me at the local office are the only reason I rented from U-Haul. If I had to deal with corporate U-Haul I would never rent again. Corporate changed my pickup location and they still didn’t have the transport I needed.
JAMES LAll good
NICHOLAS GI had a great experience here. It was super fast and eazy. There location was ideal for my trip… thanks guys
DANIEL Hthe staff was excellent!
DAVID BGreat service.
LEE GWR location fine. Ordered a dolly, WR and I forgot it, no big deal. WR was fine, Brad was helpful.
JEFFREY RStaff was super friendly and helpful.
JOHN BThey were very helpful. Great experience.
PHILIP GThe folks at West Richland Remtal were very helpfull and understood of my frustrations associated with moving. They had their hands full with me and they had the patience of a saint and helped me get across the finish line.
dave sI would NOT recommend Uhaul. When I set up the truck, I ordered 36 blankets. The day before the truck pick up I called and asked if I could pick up the blankets early. The pickup location only had 20 WHICH CAUSED ME TO HAVE TO RUN AROUND THE TRI CITIES FOR 2 HOURS THE DAY BEFORE I WAS LEAVING. THIS IS COMPLETELY UNACCEPTABLE AND EASILY AVOIDABLE. EVERY LOCATION SHOULD HAVE AMPLE BLANKETS. UHAUL HAS ONE JOB, THAT IS MOVING. YOU SHOULD NEVER FUN OUT OF BLANKETS. WHAT A NIGHTMARE THIS WOULD HAVE BEEN HAD I NOT CALLED ON THE BLANKETS EARLY. TOTALLY UNACCEPTABLE AND THE SINGLE REASON I WOULD NOT USE UHAUL FOR A LONG MOVE AND WOULD DISCOURAGE ANYONE WHO ASKED ME.
ELAINE HThis was the 4th location I was sent to for pick-up of the 5x8 trailer. They were the only that was professional and capable of getting me going on my way.
STEVEN SKind and helpful people. Thanks
JENNIFER WAll was great.
william KThe ramp on the motorcycle trailer is too short and my cruiser motorcycle high-centers where the ramp connects to the trailer bed. Trailers I rented previously had a longer ramp.
Walter SGreat
Sean CWest Richland Rentals was amazing. They made retuning our equipment a fast and pleasant experience!
Danielle PHelpful staff an easy areas to park and turn around.
KIMBERLY AThe two gentlemen that helped me disconnect the trailer were very friendly. I was in and out in a jiffy!
Raymond VCustomer Service is the best!
Kerry JDedicated U-Haul staff
Brendan I1. You changed my truck's pick up 35 miles away, but my original pick up place had a truck waiting for me. That's very unfair. 2. The truck accelerated when I applied the brake on a red light. Little scary. I had to press the brake decisively and it quit the acceleration. About 4 scary seconds!
Edgar GThe vehicle I reserved was not available at the location I reserved with (Walla Walla, WA). I was told this the day before. The closest one available was 70 miles away (West Richland). Very inconvenient and had to find someone to drive me to West Richland. All the person in Walla Walla said was, “There is nothing I can do you either go there (West Richland) or take a smaller truck with trailer here (Walla Walla, WA).” Very poor. The location I went to 70 miles away was fine.
Terence HI’ve rented other equipment from this location before and every time it has been top notch. This is my first stop every time
RUSS CPrompt service and no issues. Thanks!
Elver RProfessional, courteous, accurate website, economical, convenient location.
TODD FNo improvement needed - great experience!
Mark RThere customer service is always top notch at this location.
Eric GThe staff was friendly and the pick up and drop off was very fast. I was really impressed with the staff.
kathleen aThe location I booked didn’t have the vehicle so I had to go to this location. I was also pre-charged for supplies I didn’t order so had to ask for a refund for a large amount of money! Then I had to pay for the rental and that really depleted my budget!! I’m still waiting for my refund. I would appreciate this compensation ASAP.
Stephanie FThe gentleman that helped me in Wdst Richland was awesome checking the UHaul in!!! I explained to him how crappy the service was up in Spokane, told him about the wipers not working properly so the next person wouldn't have the same issue.
Tim Dfriendly and easy drop off Thank you! nothing to change.
Lorena SEven Steve was thoughful enough to recover a Columbia jacket my son left in the cab!
Bonnie BNothing were very helpful considerate had my best interest in mind with quik responses and thourogh directions much appreciated thankyou good things Tabor
TABOR RThe gentleman was extremely helpful and very friendly.
Claudine TNo hassle drop off. Timely and professional.
Roberta cWatch cameras or be more observant when customers drop off trailers. Got a phone call saying that I never dropped the trailer off. Very nice people behind the counter when trailer was picked up. Very helpful loading the trailer.
Ryan BIt was perfect, no issues at all.
Christopher CNothing everything was great!
JOHN VAlso, would have preferred to use the location from the contract. Had to drive out of town to drop it off. Thanks
david hFast easy pick up and drop off!
Tony BU-Haul is still the best! Needed a trailer to haul some landscaping material from local big chain hardware store. They had a trailer available for $40 for 4 hours. Got the U-haul for less than half that and for 6 hours, allowing me to do a couple other things with it. Reserved on line, picked it up in 5 minutes and returned in less than a minute. Thanks!
LANCE SNo issues at all. Will be back.
Dan GOn line self check in was easy and quick.
Terry C