Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)

1,894 reviews

2635 S Union Dr   Cottonwood, AZ 86326

(928) 634-7136

Office Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat-Sun: 9 am - 3:30 pm
Special Operating Hours
  • 9/11/2025: 8:30 am - 10:00 am

Services at this Location:

Contact Us

(928) 634-7136

2635 S Union Dr
Cottonwood, AZ 86326

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 3:30 pm
  • Sat-Sun: 9 am - 3:30 pm
Special Operating Hours
  • 9/11/2025: 8:30 am - 10:00 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I did not receive enough standard miles to go from the rental lot in Cottonwood to my house in RimRock to pick up the stuff and then down to Gilbert storage location to put the stuff in storage and then back to Downtown Chandler to drop off the truck. I was asked to pay for 25 miles overage. This does not seem like the right thing to do to the Customer.

William J 
Rating:
5.0

Customer did not leave a comment.

ROBERT O 
Rating:
1.0

The lady working at the 2635 Union Dr location on Sept 1, 2025 is a horrible person. She was rude to me upon assigning me the truck I reserved and then poorly explained where it was parked. So I couldn't find the truck. when I returned to her office to ask her about where the truck was she proceeded to warn me that i'd be charged an extra fee for being late. She didnt help me to check the equipment or tell me that I needed to login to an app to verify when I took the truck! they didnt even have the equipment I reserved in advance and she blew that off too. I got into the truck and the gas was already 1/4 empty!!! I filled it to how left it and didnt even take the truck more than 15 miles! I returned the keys into the after hours box because the office looked closed. Then I see. Bill not even 2 hrs later showing all these extra charges! I called uhaul and it sounded like that same horrible lady who checked me in! she was so rude on the phone and pretended to be a neutral customer service person. I know shes the one who added all these ridiculous charges. She should be fired! what a crook. I am tempted to call the police. This is really wrong! I was charged a cleaning fee, after hours fee and 10 gallons of gas!!!! This was a local move and should NOT have costed me this much! I demand a refund or I will press charges

YOLANDA C 
Rating:
5.0

Customer did not leave a comment.

Jeff T 
Rating:
5.0

Only one problem. I asked for a furniture dolly and a regular dolly….but I was given a appliance dolly and no furniture dolly!

NANCY N 
Rating:
5.0

Great customer service!

BRADLEY D 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS M 
Rating:
5.0

Smooth!!!

MICHAEL B 
Rating:
5.0

Very pleasant experience. Easy pick up and easy drop off. Lady at the desk was super!

John R 
Rating:
5.0

Customer did not leave a comment.

Bandaly B 
Rating:
5.0

Customer did not leave a comment.

Jon S 
Rating:
5.0

Helpful and great service in every area

MALCON T 
Rating:
1.0

I rented a 5x8 trailer and returned it on time , but was still charged for extra time. When I called to ask about the charge, the staff member was dismissive and ended the call abruptly. I value honest and respectful customer service, and unfortunately, that was not my experience here

SAMANTHA N 
Rating:
5.0

Customer did not leave a comment.

LESLIE B 
Rating:
5.0

Lady came immediately to truck before I could even get out. Amazing service again.

MARTIN W 
Rating:
5.0

The hardest working people in the business! Terrific service!

DAVID M 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T 
Rating:
5.0

Customer did not leave a comment.

CINDY E 
Rating:
5.0

Customer did not leave a comment.

FRANK D 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B 
Rating:
4.0

Add cruise control as it would improve safety. The wind noise in the vehicle was horrible and made it hard to hear how the vehicle was running. Also, ordered blankets and none were available. This seems crazy.

JOHN K 
Rating:
5.0

Rented a trailer. Was taken care of quickly by friendly staff.

BYRON W 
Rating:
5.0

A pleasure to work with and very easy access and ease of mind completing transaction.

GARY P 
Rating:
5.0

Customer did not leave a comment.

FRANK D 
Rating:
5.0

Customer did not leave a comment.

SHARI Z 
Rating:
5.0

issue was that we made a reservation in flagstaff but only 2bdays before trip were told wen we'd to pick up 1 hoir!!!! away in Cottonwood. Cottonwood folks are great but f k agstaff abysmal

Pierre H 
Rating:
5.0

Victoria was awesome!

David B 
Rating:
5.0

always a pleasure, friendly people, quick and out the door!

MARK W 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER F 
Rating:
5.0

A very good experience including the truck and staff!

DEAN A 
Rating:
4.0

The manager on the desk was very helpful. Answered my several questions on a pre-visit to check out the location/equipment/details on renting particular trailer. Awesome!!

KURT U 
Rating:
5.0

Great friendly helpful service

SCOTT S 
Rating:
3.0

our tow dolly fender (passenger side tire cover) was flapping due to broken weld on inside and we didn't notice until we were several miles down the road. We pulled over and strapped it down with a piece of wire. Which lasted until the next day. I informed the guy at our drop off location of the fender.

DARNELL Y 
Rating:
4.0

Customer did not leave a comment.

GREGORY M 
Rating:
4.0

We weren't quite sure about drop-box instructions. Needed to be more clear. Everything else was quick and efficient.

BELYNDE V 
Rating:
5.0

Great and friendly location.

MICHAEL S 
Rating:
5.0

Staff was very helpful.

CAMERON E 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE S 
Rating:
2.0

You could inform the customer that they are going to be charged for dropping off their auto transporter. I thought I was making things easier to drop off early and ended up paying a $20 fee. NOT COOL.

ALFRED L 
Rating:
5.0

I can't think of anything they were very helpful and friendly. Thanks again!

JAMES M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E 
Rating:
5.0

Customer did not leave a comment.

ALAN P 
Rating:
5.0

Great rental location, great staff!

ken E 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D 
Rating:
5.0

Very nice people, quick no hassle. I would definitely recommend.

Timothy R 
Rating:
5.0

Customer did not leave a comment.

BRIAN C 
Rating:
5.0

Customer did not leave a comment.

DEBRA L 
Rating:
5.0

Friendly and trustworthy as always

tyler P 
Rating:
3.0

Customer did not leave a comment.

DAVID L 
Rating:
4.0

Customer did not leave a comment.

ARTHUR R 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C 
Rating:
5.0

I can’t say enough about how well my wife & I were treated by Stacy at this location. She went above & beyond her duties to get us the best price & was even able to get us a 26 foot truck when our 20 ft truck proved to be too small. Her kindness, respect and determination to make our experience the very best possible was surprising to us considering the way things are in our world today. Be sure to tell her hi from us. Happy moving.

Derek P 
Rating:
5.0

Customer did not leave a comment.

RICHARD M 
Rating:
5.0

Great customer service

Valerie H 
Rating:
5.0

Best Uhaul I have dealt with!

KENNETH E 
Rating:
5.0

Very helpful

HARRY C 
Rating:
5.0

Customer did not leave a comment.

Georgia B 
Rating:
1.0

I went to the main U-Haul storage facility in cottonwood only to be told they don’t take tow dolly’s and that I would then have to back track out of my way to drop off at a smaller dealer which was closed so I had to then download the U-Haul app and proceeded to have to check in my own equipment. This is crappy customer service.

MICHEAL E 
Rating:
5.0

Best UHaul. They are always very good with communication and what I'm responsible for. Great place.

CLIFTON K 
Rating:
5.0

Great service all around

FRED W 
Rating:
5.0

This was the best U-Haul experience I have ever had. The was absolutely incredible

Lance H 
Rating:
5.0

Nothing, Stacy was on it from beginning to end.

MATTHEW M 
Rating:
4.0

Customer did not leave a comment.

KATHI R 
Rating:
5.0

Customer did not leave a comment.

Kelly B 
Rating:
4.0

Quick and easy

Jacob M 
Rating:
3.0

The only negative was that I was charged an extra $8 with no explanation. Gas was at the required level and back of truck was clean.

TERENCE W 
Rating:
5.0

Very fast and efficient.

JEFFREY K 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE B 
Rating:
5.0

Perfect Service!

BRADLEY D 
Rating:
5.0

Fantastic customer service!! Equipment was well maintained and rental and return process was quick and easy.

SHANDA J 
Rating:
5.0

Great customer service

Charles W 
Rating:
5.0

Stacy was very friendly and efficient. I was out the door with a trailer within 10 minutes. Great communication, never a question unanswered

Haul H 
Rating:
5.0

Customer did not leave a comment.

BRADLEY D 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C 
Rating:
2.0

We had a reservation on-line; within 2 hours the truck we had reservation was to changed to another. Upon going to pick up the truck we were told they only had 26 feet. The truck was too much for what we needed. I asked about leaving the truck at our destination point, Prescott.

WARREN T 
Rating:
5.0

Customer did not leave a comment.

charles w 
Rating:
5.0

Customer did not leave a comment.

SEAN M 
Rating:
5.0

Good Service Don't Change Anything Thank You

KEITH Q 
Rating:
5.0

N/A

HERMAN N 
Rating:
5.0

I have used this location before- sorry for not remembering the lady's name however she was very helpful. I remember her from before- knowledgeable and easy to deal with!! Would use this location again-definitely!

DENNIS N 
Rating:
1.0

The woman was RUDE, I was charged for 3 gallons of gas even though I returned it exactly at the level I received it. Their shop is only open from 8:30 to 3:30 and I was 10 minutes late therefore was charged $20 for a late return. They are absolutely rude and terrible and I will be filing a grievance with corporate.

ERIC M 
Rating:
2.0

The woman who claims she owns the U-Haul in Cottonwood was rude.

KELLY M 
Rating:
1.0

No internet connection to properly return truck through the app.

Joseph C 
Rating:
4.0

Customer did not leave a comment.

Antonio C 
Rating:
3.0

Nice lady that works there met me in the parking lot and took the keys, thanked me for bringing it in safely and sent me on my way. Very easy!

MARC R 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

Hard-Working lady.

PATRICK B 
Rating:
5.0

Everything was awesome!

DANIEL G 
Rating:
5.0

It was raining and th truck leaked quite a bit. We figured out how to mitigate the water. I would think the trucks would be waterproof. This is no reflection on the location. It is a reflection of the producers of the UHaul trucks.

JODY F 
Rating:
5.0

Build the new location sooner. Backing a trailer up across two lanes of traffic, on a busy street near an intersection can be stressful. But the employees are always very nice, quick and extremely helpful.

Richard B 
Rating:
5.0

Drop off quick and easy great professional staff

HERMAN N 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

The lady person that was there was very courteous, professional, and friendly. I would recommend her and her U-Haul business to any of my friends or anyone that needs this type of service. I’d appreciate her.

CELESTINO R 
Rating:
5.0

They are awesome!

STEVEN P 
Rating:
1.0

I asked if I could drop the car tow off the night I picked it up due to only needing it a short time. I was told “Of course. Just leave it right where you got it.” No mention of an after hours fee which I was charged this morning. When I called to dispute it, I was told the reservation location charged me that, not the pickup location. The reservation location said that wasn’t true, the pickup location charged me. Someone lied. Additionally, the lobby of the pickup location reeks of cigarettes.

MICHAEL P 
Rating:
3.0

They were out of blankets and mattress covers. Trailer was swept but not clean.

THOMAS D 
Rating:
5.0

Impeccable service and I highly recommend this location!

BRADLEY D 
Rating:
3.0

No customer service skills at all

CHRISTIAN R 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top