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Steven K
Customer Reviews for West Sedona Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant and helpful person
rob cI did not receive enough standard miles to go from the rental lot in Cottonwood to my house in RimRock to pick up the stuff and then down to Gilbert storage location to put the stuff in storage and then back to Downtown Chandler to drop off the truck. I was asked to pay for 25 miles overage. This does not seem like the right thing to do to the Customer.
William JThe lady working at the 2635 Union Dr location on Sept 1, 2025 is a horrible person. She was rude to me upon assigning me the truck I reserved and then poorly explained where it was parked. So I couldn't find the truck. when I returned to her office to ask her about where the truck was she proceeded to warn me that i'd be charged an extra fee for being late. She didnt help me to check the equipment or tell me that I needed to login to an app to verify when I took the truck! they didnt even have the equipment I reserved in advance and she blew that off too. I got into the truck and the gas was already 1/4 empty!!! I filled it to how left it and didnt even take the truck more than 15 miles! I returned the keys into the after hours box because the office looked closed. Then I see. Bill not even 2 hrs later showing all these extra charges! I called uhaul and it sounded like that same horrible lady who checked me in! she was so rude on the phone and pretended to be a neutral customer service person. I know shes the one who added all these ridiculous charges. She should be fired! what a crook. I am tempted to call the police. This is really wrong! I was charged a cleaning fee, after hours fee and 10 gallons of gas!!!! This was a local move and should NOT have costed me this much! I demand a refund or I will press charges
YOLANDA COnly one problem. I asked for a furniture dolly and a regular dolly….but I was given a appliance dolly and no furniture dolly!
NANCY NGreat customer service!
BRADLEY DSmooth!!!
MICHAEL BVery pleasant experience. Easy pick up and easy drop off. Lady at the desk was super!
John RHelpful and great service in every area
MALCON TI rented a 5x8 trailer and returned it on time , but was still charged for extra time. When I called to ask about the charge, the staff member was dismissive and ended the call abruptly. I value honest and respectful customer service, and unfortunately, that was not my experience here
SAMANTHA NLady came immediately to truck before I could even get out. Amazing service again.
MARTIN WThe hardest working people in the business! Terrific service!
DAVID MAdd cruise control as it would improve safety. The wind noise in the vehicle was horrible and made it hard to hear how the vehicle was running. Also, ordered blankets and none were available. This seems crazy.
JOHN KRented a trailer. Was taken care of quickly by friendly staff.
BYRON WA pleasure to work with and very easy access and ease of mind completing transaction.
GARY Pissue was that we made a reservation in flagstaff but only 2bdays before trip were told wen we'd to pick up 1 hoir!!!! away in Cottonwood. Cottonwood folks are great but f k agstaff abysmal
Pierre HVictoria was awesome!
David Balways a pleasure, friendly people, quick and out the door!
MARK WA very good experience including the truck and staff!
DEAN AThe manager on the desk was very helpful. Answered my several questions on a pre-visit to check out the location/equipment/details on renting particular trailer. Awesome!!
KURT UGreat friendly helpful service
SCOTT Sour tow dolly fender (passenger side tire cover) was flapping due to broken weld on inside and we didn't notice until we were several miles down the road. We pulled over and strapped it down with a piece of wire. Which lasted until the next day. I informed the guy at our drop off location of the fender.
DARNELL YWe weren't quite sure about drop-box instructions. Needed to be more clear. Everything else was quick and efficient.
BELYNDE VGreat and friendly location.
MICHAEL SStaff was very helpful.
CAMERON EYou could inform the customer that they are going to be charged for dropping off their auto transporter. I thought I was making things easier to drop off early and ended up paying a $20 fee. NOT COOL.
ALFRED LI can't think of anything they were very helpful and friendly. Thanks again!
JAMES MGreat rental location, great staff!
ken EVery nice people, quick no hassle. I would definitely recommend.
Timothy RFriendly and trustworthy as always
tyler PI can’t say enough about how well my wife & I were treated by Stacy at this location. She went above & beyond her duties to get us the best price & was even able to get us a 26 foot truck when our 20 ft truck proved to be too small. Her kindness, respect and determination to make our experience the very best possible was surprising to us considering the way things are in our world today. Be sure to tell her hi from us. Happy moving.
Derek PGreat customer service
Valerie HBest Uhaul I have dealt with!
KENNETH EVery helpful
HARRY CI went to the main U-Haul storage facility in cottonwood only to be told they don’t take tow dolly’s and that I would then have to back track out of my way to drop off at a smaller dealer which was closed so I had to then download the U-Haul app and proceeded to have to check in my own equipment. This is crappy customer service.
MICHEAL EBest UHaul. They are always very good with communication and what I'm responsible for. Great place.
CLIFTON KGreat service all around
FRED WThis was the best U-Haul experience I have ever had. The was absolutely incredible
Lance HNothing, Stacy was on it from beginning to end.
MATTHEW MQuick and easy
Jacob MThe only negative was that I was charged an extra $8 with no explanation. Gas was at the required level and back of truck was clean.
TERENCE WVery fast and efficient.
JEFFREY KPerfect Service!
BRADLEY DFantastic customer service!! Equipment was well maintained and rental and return process was quick and easy.
SHANDA JGreat customer service
Charles WStacy was very friendly and efficient. I was out the door with a trailer within 10 minutes. Great communication, never a question unanswered
Haul HWe had a reservation on-line; within 2 hours the truck we had reservation was to changed to another. Upon going to pick up the truck we were told they only had 26 feet. The truck was too much for what we needed. I asked about leaving the truck at our destination point, Prescott.
WARREN TGood Service Don't Change Anything Thank You
KEITH QN/A
HERMAN NI have used this location before- sorry for not remembering the lady's name however she was very helpful. I remember her from before- knowledgeable and easy to deal with!! Would use this location again-definitely!
DENNIS NThe woman was RUDE, I was charged for 3 gallons of gas even though I returned it exactly at the level I received it. Their shop is only open from 8:30 to 3:30 and I was 10 minutes late therefore was charged $20 for a late return. They are absolutely rude and terrible and I will be filing a grievance with corporate.
ERIC MThe woman who claims she owns the U-Haul in Cottonwood was rude.
KELLY MNo internet connection to properly return truck through the app.
Joseph CNice lady that works there met me in the parking lot and took the keys, thanked me for bringing it in safely and sent me on my way. Very easy!
MARC RHard-Working lady.
PATRICK BEverything was awesome!
DANIEL GIt was raining and th truck leaked quite a bit. We figured out how to mitigate the water. I would think the trucks would be waterproof. This is no reflection on the location. It is a reflection of the producers of the UHaul trucks.
JODY FBuild the new location sooner. Backing a trailer up across two lanes of traffic, on a busy street near an intersection can be stressful. But the employees are always very nice, quick and extremely helpful.
Richard BDrop off quick and easy great professional staff
HERMAN NThe lady person that was there was very courteous, professional, and friendly. I would recommend her and her U-Haul business to any of my friends or anyone that needs this type of service. I’d appreciate her.
CELESTINO R